Client services manager Work, Jobs in Uttoxeter, Sts (with Salaries)

VIP Account Manager
FOODHUB —Stoke-on-Trent
- £34,494 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- POS
- Annual leave
- Employee assistance programme
Quick apply
12h
OHL Project Administrator
SOCOTEC UK & Ireland —Derby
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
9d
OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Senior Transformation Manager
Cooper Parry —Derby
- Full-time
- Salesforce
- Team management
- Mentoring
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
1d
Customer Success Manager
CODA Testing —Salt
- Full-time
- CRM software
- Bachelor's degree
- No degree
Customer Success Manager
nurtur.group —Derby
- £25,000 a year
- Weekend availability
- Hybrid work
- Free parking
- Sick pay
7d
Telesales Executive
ANTHUS PHARMA LTD , LONG EATON, NG10 3TP —Long Eaton
- £25,000 - £30,000 a year
- Part-time
- CRM software
- Nursing home
- Customer service
- Employee discount
Quick apply
2d
Senior Account Manager - Derby
Everything Tech Group —Derby
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Annual leave
Quick apply
7d
Entry Level Account Executive - Tamworth
Flourish —Tamworth
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
7d
Customer Success Manager
Wireless Logic mdex GmbH —Coalville
- Hybrid work
- Salesforce
- Organisational skills
- Leadership
Business Development Manager
Shirley Transport Solutions Limited —Hednesford
- £45,000 - £65,000 a year
- Full-time
- Salesforce
- Business development
- In-person
- Free parking
Quick apply
Business Development Executive (OTE £55k+)
EEUK Ltd —Hanley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
- Life insurance
Quick apply
Senior Planner
AtkinsRéalis —Derby
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
6d
Sales Estimator
Robust UK —Newcastle-under-Lyme
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- Data entry
- Free parking
- Employee discount
Quick apply
1d
Inside Sales Executive
FoodChain ID Group, Inc —Lichfield
- Full-time
- Hybrid work
- CRM software
- Business development
- Presentation skills
Remedial Team Manager
Rehlko —Heanor
- Up to £55,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Employee assistance programme
7d
Customer Liaison Officer
Network Plus —Alfreton
- Management
- Leadership
- Communication skills
Quick apply
Sales Account Manager
Weller Packaging Ltd —Lichfield
- From £35,000 a year
- Full-time
- Microsoft Word
- CRM software
- Sales
- Free parking
Quick apply
5d
Project Manager
Production Solutions Group —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Management
- CAD
- Computer literacy
Quick apply
3d

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VIP Account Manager

FOODHUB -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£34,494 a year
12 hours ago

Benefits

Cycle to work scheme
Annual leave
Tech scheme
Employee assistance programme
Private medical insurance
Gym membership

Qualifications

CRM software
Technical troubleshooting
Driving Licence
Client engagement
Technical support
POS
B2B
Organisational skills
Relationship management
Customer support
Customer interaction
Account management
Communication skills
Help desk

Full job description

VIP Account Manager

About Foodhub

Foodhub is an international hospitality technology company providing online ordering, EPOS, payment solutions, self-service kiosks, and digital technology to hospitality businesses across the globe, including the UK, Ireland, America, and ANZ.

With our global headquarters in Dublin and our business continuing to grow internationally, we're looking for people who enjoy building strong relationships, taking ownership, solving problems, and making a real impact. At Foodhub, innovation, customer success, and collaboration are at the heart of everything we do.

We pride ourselves on delivering cutting-edge technology backed by exceptional customer service, helping thousands of hospitality businesses grow and succeed every day.

About the Role

As a VIP Account Manager, you will be the dedicated point of contact for a portfolio of our highest-value customers, ensuring they receive exceptional service and support throughout their journey with Foodhub.

This is a hybrid role that combines Customer Service, Account Management, Technical Support, Escalation Management, and Field Relationship Management. You'll take ownership of customer enquiries, manage escalations through to resolution, provide first-line technical support, and work closely with internal teams to deliver an outstanding customer experience.

As part of the role, you'll also conduct customer field visits once or twice per week, or as business needs require, to strengthen relationships, resolve complex issues, provide onsite technical assistance, and ensure our customers are getting the very best from Foodhub's products and services.

Key Responsibilities

Manage a portfolio of VIP and Platinum customers, acting as their trusted advisor and primary point of contact.
Deliver exceptional customer service by responding to enquiries promptly, professionally, and with a customer-first approach.
Take ownership of customer issues from initial contact through to successful resolution, ensuring a seamless customer experience.
Manage customer escalations by collaborating with Technical Support, Product, Operations, and other internal teams to deliver timely resolutions.
Develop and maintain a strong technical understanding of Foodhub's products, including EPOS systems, online ordering platforms, payment solutions, kiosks, and hardware.
Provide first-line technical troubleshooting and confidently guide customers through common software and hardware issues.
Escalate complex technical issues where appropriate while maintaining ownership and keeping customers informed throughout the resolution process.
Conduct proactive account reviews to identify opportunities to improve customer satisfaction, retention, and product adoption.
Provide customers with product guidance, best practice recommendations, refresher training, and support to maximise the value of Foodhub's solutions.
Conduct field visits once or twice per week, or as business needs require, to resolve customer issues, provide onsite technical support, strengthen customer relationships, and ensure operational success.
Build long-term relationships with customers through regular engagement and proactive communication.
Maintain accurate records of customer interactions, support cases, field visits, and account activity within the CRM system.
Identify recurring customer challenges and work with internal stakeholders to improve products, services, and processes.
Meet customer satisfaction (CSAT), service level agreements (SLAs), retention, and account management objectives.

What We're Looking For Essential

Previous experience in Customer Service, Customer Success, Account Management, Technical Support, Client Services, or Relationship Management within a B2B environment.
Proven experience handling customer escalations and resolving complex customer issues.
Excellent communication and interpersonal skills with the ability to build trusted customer relationships.
Strong customer service mindset with a passion for delivering outstanding customer experiences.
Good technical understanding and confidence in learning and supporting software and hardware solutions.
Ability to troubleshoot basic technical issues and work effectively alongside technical teams.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Comfortable working independently while taking ownership of customer accounts.
Willingness to travel for customer visits once or twice per week, or as required by the business.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working with EPOS, POS, Hospitality Technology, SaaS, FinTech, Payment Solutions, or Retail Technology.
Previous experience supporting restaurants, hospitality, retail, or multi-site businesses.
Experience using CRM systems and customer support or ticketing platforms.
Previous field-based customer support or technical support experience.

Benefits

33 days annual leave (inclusive of Bank Holidays)
5 Flexible Bank Holidays
Holiday Exchange Scheme – Buy up to 5 additional days each year
Employee Assistance Programme
Wellness Scheme
Discount Hub
Cycle to Work Scheme
Gym Membership Contribution
Mobile & Tech Salary Sacrifice Scheme
Private Medical Insurance Options
Death in Service Cover
Career development and progression opportunities

Pay: £34,494.00 per year

Experience:

Account management: 2 years (required)
Customer support: 1 year (required)
Technical support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Location:

Stoke-on-Trent ST4 3NR (required)

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in uttoxeter, sts

VIP Account Manager

OHL Project Administrator

OOH Night Service Co-Ordinator

Senior Transformation Manager

Account Manager - Derby

Customer Success Manager

Customer Success Manager

Telesales Executive

Senior Account Manager - Derby

Entry Level Account Executive - Tamworth

Customer Success Manager

Business Development Manager

Business Development Executive (OTE £55k+)

Senior Planner

Sales Estimator

Inside Sales Executive

Remedial Team Manager

Customer Liaison Officer

Sales Account Manager

Project Manager

I want to receive the latest job alerts for client services manager in uttoxeter, sts

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