Receptionist Work, Jobs in Southampton, Eng (with Salaries)

GP Practice Reception Team Leader
Testvale Surgery —Southampton
- Part-time
- Management
- Customer service
- GP surgery experience
- Annual leave
Quick apply
Receptionist
OCS Group —East Cowes
- £13.31 an hour
- 12 hour shift
- Communication skills
Quick apply
Receptionist – Winchester Urgent Care Clinic
Partnering Health —Winchester
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Front desk
- Employee assistance programme
- Employee discount
7d
Office Administrator/Receptionist
DES Renewable Energy Ltd —Wimborne
- £24,420 - £30,000 a year
- Full-time
- Customer service
- English
- Accounting
Quick apply
6d
GP Receptionist (Patient Coordinator)
New Forest Central Medical Group —Brockenhurst
- £13.39 an hour
- Part-time
- GP surgery experience
- Organisational skills
- Front desk
- Store discount
- Annual leave
Quick apply
Part Time GP Receptionist/Administrator
Two Rivers Medical Partnership —Whitchurch
- £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
Quick apply
11h
Receptionist, Winchester
Catholic Diocese of Portsmouth —Winchester
- £13,218.40 - £24,784.50 a year
- Part-time
- Travel
- IT
- Annual leave
10d
Health Club Assistant
Skylark Country Club —Fareham
- £10.85 - £12.75 an hour
- Part-time
- Spanish
- Customer service
- English
- Free parking
- Employee discount
Quick apply
7d
Receptionist
Administration (ASH) —Andover
- £13 an hour
- Full-time
- Nursing home
- Computer literacy
- Front desk
- Annual leave
Quick apply
7d
Receptionist Team Member
Warner Leisure Hotels —Hayling West
- £8.00 - £12.71 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Administrative Assistant
Bupa —Winchester
- £26,800 a year
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Employee discount
- Gym membership
Quick apply
5d
Bank Receptionist
Spire Healthcare —Portsmouth
- 8 hour shift
- Microsoft Outlook
- Customer service
- Front desk
- Annual leave
11d
Night Porter/Receptionist
Grand Hotel Excelsior UK —Southampton
- £13.00 - £13.50 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
Quick apply
13d
Care Navigator: Reception
The Drayton Surgery —Portsmouth
- From £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- Administrative experience
- Free parking
- Annual leave
Quick apply
3d
Receptionist - Petersfield Hospital
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Upper Meon Valley
- £25,272 a year
- Part-time
- Microsoft Office
- Front desk
- IT
14h
Care Navigator/Receptionist
St Clements Surgery —Winchester
- From £12.71 an hour
- Part-time
- Microsoft Word
- Customer service
- Accounting
Quick apply
12d
Office Administrator - Client Facing (Full or Part-time)
Kelvion Holding GmbH —Fareham
- Part-time
- Microsoft Excel
- Administrative experience
- Communication skills
Quick apply
13d
Hotel Receptionist
New Forest Collection —Lyndhurst
- £26,436.80 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Full Time Receptionist - Forest Lodge Hotel
New Forest Collection —Lyndhurst
- Up to £26,346.80 a year
- Weekend availability
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Receptionist
Cams Hall Estate Golf and Country Club —Fareham
- £12.71 an hour
- Weekend availability
- Free parking
- Employee assistance programme

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GP Practice Reception Team Leader

Testvale Surgery
Southampton

Quick apply

Job details

Permanent | Part-time

Benefits

Annual leave
Company pension

Qualifications

Management
Customer service
GP surgery experience
GCSE
Primary care
Microsoft Office
Performance management
Organisational skills
Front desk
IT
Leadership
Communication skills

Full job description

JOB TITLE: GP Practice Reception Team Leader

An exciting opportunity has arisen to join our team at Testvale Surgery.

We are seeking a skilled and enthusiastic Reception Team Leader to join our team.

We are seeking a proactive and experienced Reception Team Leader to join our busy GP surgery. This is a key leadership role responsible for overseeing the day-to-day running of the reception team, ensuring the delivery of a high-quality, patient-focused service in line with NHS and CQC standards.

The successful candidate will act as the first point of escalation for patient queries and complaints, provide strong team leadership, manage staffing and rotas, and support wider administrative functions within the practice.

Key Responsibilities

Act as the first point of escalation for patient queries, concerns, and complaints, resolving issues promptly and professionally in line with practice procedures
Lead, support, and motivate the reception team to deliver an efficient, friendly, and patient-centred service
Manage and maintain staff rotas to ensure adequate reception cover at all times
Monitor and manage reception staff sickness and absence in accordance with practice policies, maintaining accurate records
Arrange appropriate cover for staff absence (sickness and annual leave) to ensure continuity of service
Support performance management processes, including appraisals, one-to-ones, and staff development
Oversee the day-to-day running of reception, including appointments, patient flow, and telephone systems
Ensure effective communication between reception, clinical staff, and the wider team
Promote excellent customer service and continuous improvement aligned with CQC standards and patient expectations
Undertake and oversee a range of administrative duties, including patient record management, document handling, and data entry
Use clinical systems (including EMIS Web) effectively to support patient services and administrative processes
Provide flexible administrative and operational support to the Practice Manager and wider team as required

Person Specification Essential

Experience

Previous experience working within a GP practice or primary care setting
Experience in a supervisory or team leadership role
Experience of handling patient queries, complaints, and difficult situations

Skills & Knowledge

Strong understanding of GP reception processes and patient services
Working knowledge of EMIS Web clinical system
Excellent communication and interpersonal skills
Ability to lead, motivate, and support a team
Strong organisational skills with the ability to prioritise workload
Ability to manage rotas and respond to changing service demands
Good IT skills, including Microsoft Office

Personal Qualities

Professional, approachable, and empathetic manner
Resilient and calm under pressure
High level of confidentiality and integrity
Proactive and solution-focused

Desirable

Experience managing staff rotas and sickness absence
Knowledge of NHS policies, procedures, and CQC standards
Experience supporting staff appraisals and performance management
Familiarity with additional GP systems (e.g. AccuRx, Docman)

Working Pattern

This is a part-time role, working approximately 30 hours per week. The exact working pattern will be agreed with the successful candidate and will be set as a fixed rota.

Our practice core hours are 8:00am to 6:30pm, Monday to Friday. Specific working hours can be discussed at interview stage.

The role also includes participation in a Saturday rota (1 in 3 Saturdays), shared across the reception team.

Job Types: Part-time, Permanent

Benefits:

Company pension

Application question(s):

Have you worked on Emis and Docman.
Do you have excellent communication skills (written and oral)?
Do you have good IT skills?

Education:

GCSE or equivalent (required)

Experience:

Customer service: 1 year (required)
Reception Management: 1 year (preferred)

Licence/Certification:

NVQII Customer Care (preferred)

Work Location: In person

Quick apply

Refine Your Search

receptionist jobs in southampton, eng

GP Practice Reception Team Leader

Receptionist

Receptionist – Winchester Urgent Care Clinic

Office Administrator/Receptionist

GP Receptionist (Patient Coordinator)

Part Time GP Receptionist/Administrator

Receptionist, Winchester

Health Club Assistant

Receptionist

Receptionist Team Member

Administrative Assistant

Bank Receptionist

Night Porter/Receptionist

Care Navigator: Reception

Receptionist - Petersfield Hospital

Care Navigator/Receptionist

Office Administrator - Client Facing (Full or Part-time)

Hotel Receptionist

Full Time Receptionist - Forest Lodge Hotel

Receptionist

I want to receive the latest job alerts for receptionist in southampton, eng

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