Citizens advice Work, Jobs in Birmingham, Eng (with Salaries)

Progression Job Coach
Serco Plc —West Bromwich
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Organisational skills
- Communication skills
- Employee assistance programme
9d
Employment Support Worker
Citizens Advice —Walsall
- £25,504.50 a year
4d
Energy and Money Adviser
Citizens Advice —Walsall
- £26,545.50 a year
- Budgeting
4d
CEDA Telephone Consumer Energy Debt Caseworker (x3 posts)
Citizens Advice —Cannock Chase
- £24,455 - £26,500 a year
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
12d
Data Transformation Manager - Legal Aid Agency
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
6d
Community Payback Supervisor - Black Country South
HM Prison & Probation Service —West Bromwich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
Head of Leadership Communications
Ministry of Justice —Birmingham
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Annual leave
- Employee discount
4d
Senior MI & Data Analyst - Legal Aid Agency
Ministry of Justice —Birmingham
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee discount
6d
Minibus Driver – Casual
Ark Schools —Birmingham
- £12.64 an hour
- School
- Employee assistance programme
Data Governance and Quality Lead - Legal Aid Agency
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
MoJ HQ Transaction Team Leader
Ministry of Justice —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
4d
Corporate Services Officer
Citizens Advice —Walsall
- £30,500 a year
- Human resources
7d
MTSP Brain Injury Adviser
Frenkel Topping —Coventry
- £16,500 - £18,000 a year
- Hospital
- English
- Patient care
- Sick pay
Quick apply
Community Payback Supervisor - Black Country North
HM Prison & Probation Service —Wolverhampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
Careers and Employment Advisor (28 hours)
Worcestershire County Council —Redditch
- £23,866 - £25,502 a year
- Mentoring
9d
Adult Front Door Advisor
Worcestershire County Council —Worcester
- £13,526 - £14,673 a year
- Hybrid work
- Annual leave
4d
Programme Treatment Manager
HM Prison & Probation Service —Birmingham
- £30,001 - £50,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Computer skills
- Training & development
- Annual leave
- Employee discount
7d
Family Money Management Adviser (Family MMA)
Citizens Advice —Kidderminster
- £24,055 - £26,076 a year
- Part-time
- English
- Organisational skills
- IT
Quick apply
Portfolio Benefits Lead
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- PMP
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
5d
Operations Manager (x2 Fixed-Term Roles)
Citizens Advice —Walsall
- £35,399 a year
3d

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Progression Job Coach

Serco Plc -
West Bromwich

Apply Now

Job details

Full-time
£30,000 a year
9 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Powerpoint
Organisational skills
Signposting to community resources
Communication skills

Full job description

Location: West Bromwich, B70 8GS,
Salary: £30,000 plus excellent benefits
Schedule: Permanent, Monday to Friday, 9 to 5pm, 37.5 hours per week

Ready to impact a better future?

As a Progression Job Coach in our Employment, Skills and Enterprise team, you’ll work directly with Participants on the Restart scheme to help them overcome barriers and move into sustainable employment. Your work will have a direct, positive impact on individuals, communities and their future prospects.

You’ll empower people to build confidence, develop practical skills and navigate their way into work. You’ll do this by tailoring support to each person’s needs, creating an environment grounded in trust, care and purposeful coaching so they can progress with confidence.

What you’ll do as a Progression Job Coach

You’ll be entrusted to:

Deliver personal performance targets, Key Performance Indicators and Customer Service Standards.
Assess Participants’ pre‑employment needs and develop personalised action plans that support their journey into sustainable work.
Coach a caseload of Participants using a range of strategies that build their confidence, skills and readiness for employment.
Provide practical support such as CV writing, application guidance, interview preparation and job‑search support.
Engage with employers to identify suitable opportunities, matching Participants to roles that reflect their skills and aspirations.
Offer flexible support and signposting to wraparound services, specialist provision and internal resources as needed.
Maintain accurate, detailed records of all Participant activity.
Work in line with the Delivery Assurance Framework to meet contractual and compliance standards.
Collaborate with colleagues to maintain high service levels, even during periods of absence or change.
Carry out any other duties aligned to the responsibility level of the post.

Does this sound like you?

You’ll be a great fit for this role if you have:

Experience coaching, influencing and supporting people through positive change
A genuine passion for helping Participants grow and succeed
Experience in Information, Advice and Guidance (IAG), teaching or the employability sector
Experience working in a performance‑driven environment
A Level 3 IAG, education or equivalent qualification, or the willingness to work towards one
Strong knowledge of local labour markets and recruitment practices
Confident IT skills across Word, Outlook, Excel and PowerPoint
Excellent communication and interpersonal skills, with the ability to collaborate across teams
Strong organisational skills, with the ability to prioritise and manage your own workload
High standards of accuracy, quality and integrity

Vetting and checks:

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
Pension: Up to 6% contributory pension scheme
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.

restartjobs

Apply Now

Refine Your Search

citizens advice jobs in birmingham, eng

Progression Job Coach

Employment Support Worker

Energy and Money Adviser

CEDA Telephone Consumer Energy Debt Caseworker (x3 posts)

Data Transformation Manager - Legal Aid Agency

Community Payback Supervisor - Black Country South

Head of Leadership Communications

Senior MI & Data Analyst - Legal Aid Agency

Minibus Driver – Casual

Data Governance and Quality Lead - Legal Aid Agency

MoJ HQ Transaction Team Leader

Corporate Services Officer

MTSP Brain Injury Adviser

Community Payback Supervisor - Black Country North

Careers and Employment Advisor (28 hours)

Adult Front Door Advisor

Programme Treatment Manager

Family Money Management Adviser (Family MMA)

Portfolio Benefits Lead

Operations Manager (x2 Fixed-Term Roles)

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