Customer support & client services occupations Work, Jobs in Cranfield, Bdf (with Salaries)

Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Banking
Customer Service Representative
LV= Life & Pensions —Hitchin
- £26.23 an hour
- Overtime
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Customer Care Guide
Trek Bicycle Corporation Ltd —Milton Keynes
- Part-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Complaints Resolution Officer
Greatwell Homes —Wellingborough
- £35,457 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
4d
Client Services Specialist
Video Inn Production Limited —Northampton
- £25,500 - £30,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
- Employee assistance programme
Quick apply
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Account Manager
JD.COM INTERNATIONAL UK LTD —Biddenham
- Continuous improvement
Quick apply
12d
Customer Service Advisor TRM
Olleco —Northampton
- Full-time
- Microsoft Word
- CRM software
- Organisational skills
Quick apply
3d
Hire Controller
SunbeltRentals —Milton Keynes
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Equipment Installation Coordinator
UCC Coffee UK & Ireland Ltd —Milton Keynes
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Data entry
Quick apply
Customer Service Advisor
Sage Homes —Northampton
- Hybrid work
- CRM software
- Communication skills
5d
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
10d
Customer Success People Lead
Xero —Milton Keynes
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
12d
Client Engagement Executive
Bright Horizons —Northampton
- Full-time
- Marketing
- Data analysis skills
- Travel
- Employee discount
Quick apply
5d
Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £28,900 a year
- Overtime
- Continuous improvement
- Training & development
- Communication skills
Quick apply
12d
CUSTOMER SERVICE REPRESENTATIVE (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
10d
Client Planning Advisor
BSI —Milton Keynes
- Up to £26,775 a year
- Full-time
- Hybrid work
- CRM software
- In-person
- Annual leave
- Bereavement leave
Sales Support / Customer Service Advisor (E-commerce & Technical Products)
Ultra Secure —New Duston
- Up to £26,500 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
9d
Account Manager
Total Utiility Management —Bedford

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Complaints Handler

Allica Bank -
Milton Keynes

Apply Now

Job details

Full-time

Benefits

Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Live chat
Customer service call handling
Process improvement
Complaint handling
Customer interaction
Banking

Full job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

The Complaints Handler role works within the Complaints Team. As a new and fast growing bank, Allica is now of a scale that a full team is required to manage all Complaints and disputes within the bank. We are known for excellent service, but when customers don’t have a good experience we need to assess and learn why. The role will be to support the growing Complaints function in the business. This will require logging, investigating and managing a wide variety of complaints and disputes, relating to our customers. This will require working alongside the Complaints Manager, Senior Complaints Handler and the wider Operations team, as well as other departments and functions outside of the Operations team. A confident communicator (written and verbal), the successful candidate will be highly organised, delivery focused, and passionate about Customer Experience.

Principal Accountabilities

Field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.
You’ll be responsible for case management, and this may include outbound customer communications, payments and letter writing.
Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.
Proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
Represent the Banks values when speaking to customers.
To support other teams as appropriate, where customer communication or engagement is required.

Personal Attributes & Experience

Strong customer service experience, having worked in customer facing and or telephone service roles.
Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management)
Experience in working with workflow / task management tools
Knowledge of financial services rules and guidelines
A problem solver and can create positive customer outcomes in diverse situations

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Apply Now

Refine Your Search

customer support & client services occupations jobs in cranfield, bdf

Complaints Handler

Customer Service Representative

Customer Care Guide

Complaints Resolution Officer

Client Services Specialist

Customer Support Coordinator

Account Manager

Customer Service Advisor TRM

Hire Controller

Equipment Installation Coordinator

Customer Service Advisor

Customer Service Representative (Account Manager)

Contact Centre Operations Manager

Customer Success People Lead

Client Engagement Executive

Customer Service Team Leader

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Client Planning Advisor

Sales Support / Customer Service Advisor (E-commerce & Technical Products)

Account Manager

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