Technical support Work, Jobs in Wellesbourne, War (with Salaries)

Telematics Service Desk Analyst
MSX International —Gaydon
- Up to £27,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
12d
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
7d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Team management
- Leadership
- Communication skills
Quick apply
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
7d
Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Employee discount
Quick apply
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
9h
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- AI
- Communication skills
- Free parking
- Annual leave
1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
6d
SAP Helpdesk Analyst (111772-0726)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- University
- Organisational skills
- Communication skills
- Annual leave
13d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
14d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
5h
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
- Employee assistance programme
IT Service Desk Technician
Low Carbon Contracts Company —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Quick apply
5d
Senior Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Mentoring
- Employee discount
Quick apply
Trainer (NHS role)
NHS Professionals —Coventry
- £18 - £21 an hour
- Temporary
- Hybrid work
- IT
- In-person
- Teaching
- Annual leave
- Flexitime
Quick apply
6d

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Telematics Service Desk Analyst

MSX International -
Gaydon

Quick apply

Job details

Full-time
Up to £27,500 a year

Benefits

Annual leave
Company pension
Work from home
Car scheme

Qualifications

Technical troubleshooting
Report writing
Report generation
Incident management
Stakeholder liaison
Ticket management
Analysis skills
Telecommunication
Customer support
Product demonstrations
Networking
Time management
Help desk

Full job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation.

We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a ‘Best in Class’ global service. We are looking for a candidate who can hit the ground running, supporting the Global network with escalated incidents and develop an extensive skillset.

Reporting to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features.

Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s.

The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home when required. The TSDs global operations are vital.

Candidate Responsibilities

Become an expert in the Connected Car Technologies
Overseeing Global markets such as UK, USA, China, EU and Russia
Case Management; incident management, technical/hierarchal escalations, ticket handling
Investigations; product knowledge, technical expertise, initiative to think laterally
Liaison with Client; work hand in hand with JLR individuals and teams
Ensure all correct processes and procedures are followed
Report generation and distribution to key stakeholders
Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management
Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution
Providing verbal training and support where required
Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment
Identifying issues through analysing team data

Qualifications

Desirable: Qualification within IT service delivery
Desirable: 1+ years customer service experience
Strong knowledge of Telecommunications, Telematics, IT Services
Intermediate experience with Microsoft Office – Excel, PowerPoint etc • Intermediate experience with Google Package – Gmail, Drive etc
Experience in troubleshooting technical issues
Good analytical skills & publishing supporting documentation
A keen interest in technology, keeping abreast of advances and news
Desire to learn through provided training and personal development
Results orientated with a determination to make things happen
A highly motivated, energetic and inspirational team player
Ability to influence effectively across the network, balancing a broad range of priorities, with minimal supervision and under great pressure
Confident and out-going with exceptional networking and inter-personal skills
Possess advanced communication abilities to be utilised with various levels of the business, third party vendors and a broad range of global markets
Process orientated with great attention to detail
Excellent time management skills, able to work to deadlines on multiple tasks and deliver results to agreed schedules
Ability to work as an individual, part of a small shift team and a larger operational team
Strong problem-solving skills

Additional Information

Working Pattern and Location

40 Hours per week (between 15.30 – 01:00)
Contractual coverage of all Bank Holidays
Based in Whitley and Gaydon

Package

Salary up to £27,500 per annum pro rata, based on experience + Unsociable hours bonus
Other company benefits include:
- 25 days annual leave
- Company contributory pension plan
- Cash back health care scheme
- Life assurance
- Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Quick apply

Refine Your Search

technical support jobs in wellesbourne, war

Telematics Service Desk Analyst

IT Support Assistant

3rd Line Support Engineer

Senior Support Analyst

IT Technician

2nd Line Technical Support – Infrastructure

IT Support Engineer - Modern Workplace

IT Support Manager

IT Junior

Technical Support Engineer

Network Engineer Field Operative & Help Desk Support

IT Helpdesk Analyst

1st Line Service Desk Analyst (Days)

SAP Helpdesk Analyst (111772-0726)

Service Desk Manager

2nd Line Technical Analyst

IT Service Desk Apprentice

IT Service Desk Technician

Senior Technical Support Engineer

Trainer (NHS role)

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