Customer experience analyst Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Senior PMO Analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Presentation skills
- Organisational skills
- SharePoint
- Employee assistance programme
- Employee discount
1d
Senior Business Analyst - Inside IR35 Contract
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
7d
Commercial Finance Analyst
Nixon Hire —Newcastle upon Tyne
- Full-time
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
2h
Acquisitions Analyst
TSG —Gateshead
- £26,000 - £35,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Consultant - Conduct Risk Analyst
EY —Newcastle upon Tyne
- Analysis skills
- Financial services
- Communication skills
- Employee discount
Senior Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Training & development
- AI
Financial Compliance Analyst
Leica Biosystems —Newcastle upon Tyne
- Full-time
- Analysis skills
- Travel
- In-person
- Annual leave
7d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
2d
RBC Brewin Dolphin – Commercial Intelligence Manager, Intermediaries
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Management
- Analysis skills
- Bachelor's degree
5d
CCTV Operator
ASEL —Gateshead
- Computer literacy
- Analysis skills
- Continuous improvement
- Employee assistance programme
P2P Analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £29,715 - £30,705 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
- Employee assistance programme
- Employee discount
10d
O2C Analyst - French speaking
Sage —Newcastle upon Tyne
- Hybrid work
- AI
- Communication skills
- Analytics
Senior Infrastructure Analyst
Newcastle University —Newcastle upon Tyne
- £32,080 - £35,608 a year
- Full-time
- University
5d
Senior Technical Business Analyst
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Technical Assurance Officer
Arvato —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Credit Control and Cash collection Analyst
LSL Property Services —Newcastle upon Tyne
- Full-time
- Communication skills
5d
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Senior Scientific Officer: Ecosystem Assessment Research Project Officer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Presentation skills
Service Designer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Senior User Researcher
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply

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customer experience analyst jobs near newcastle upon tyne, twr

Senior PMO Analyst

Department for Environment, Food and Rural Affairs -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time | Full-time
£42,665 - £50,495 a year
1 day ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Childcare

Qualifications

Power BI
Dashboard visualisation
Stakeholder liaison
Power BI data visualisation
Presentation skills
Organisational skills
SharePoint
AI
Project management experience

Full job description

Details

Reference number

475561

Salary

£42,665 - £50,495

National: £42,665- £46,765
London: £46,060 - £50,495, plus industry leading pension and benefits.
For details of our pay on appointment policy, please see below under the heading Salary.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

DEFRA - DGCS - Digital, Data, Technology & Security

Type of role

Digital
Information Technology
Project Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Bristol, Newcastle-upon-Tyne, Reading, Warrington, York

About the job

Job summary

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Find out more about DDTS:

Defra digital, data and technology blog

Defra Jobs

We are Government Digital and Data Candidate Information Pack V3 - 1

Job description

This role is part of our Group Infrastructure and Operations' (GIO) Delivery Portfolio. We are pivotal enablers for Defra to deliver its vision and priorities. GIO provides IT equipment to all 34,000 Defra users and along with the connectivity, hosting and IT support required for Defra to provide its digital services to the public, and our Delivery Portfolio delivers projects that support the Permanent Secretarys priorities to drive sustainable economic growth, science and innovation and national security. For example, we enable Defra Group Property to manage, open and decommission offices and provide a modern workplace environment for all staff. We enable Arms Length Bodies to deliver critical services in labs, fields, farms and enable Defra to keep communities safe and thriving.

This is approximately £55m portfolio that consists of seven domains with multiple IT delivery projects within each, delivered by over 70 resources. The strategic objectives of our work is to reduce technical debt, drive efficiencies, provide modern digital services for end users and improve digital sustainability.

Within the Portfolio, essence of what we do as a PMO team is to ensure the Portfolio has the structure, tools and support it needs to deliver to time, cost and quality; and to have the right capacity and capability to do so. We provide an effective governance service and act as a central point of contact and guidance. This role is part of a small team who work closely together. We utilise tools such as Copilot and PowerBi and keep exploring opportunities to automate steps and processes. This means that the person we are looking for needs to be comfortable working in a small team, a proactive communicator, reliable and have a mindset that support exploring AI and automation opportunities. Prior knowledge of PowerBi is required, as well as from Project Online or equivalent project management tools.

Person specification

Responsibilities:

Deputise where required and support the PMO Lead with overall delivery of operational activities, help set strategy and navigate through change.

Responsible for delivering core compliance service to ensure projects complete the required steps in the Project Delivery Lifecycle and that risks, issues and escalations within these activities are managed and mitigated. Apply a continuous service improvement approach including driving automation and use of AI.

Responsible for our demand management process, working closely with DDTS Demand team, project managers and Finance.

Responsible for our PowerBi dashboards, including maintenance and improvement of existing ones and ability to produce new dashboards.

Support wider Portfolio reporting including governance boards, PMO team report and other updates and commissions as required, championing PowerBi and automation.

Provide quality governance services for the Portfolio including acting as board secretariat and support the PMO Lead with overall governance responsibilities.

Provide guidance and advice to Project Managers on Project Delivery Lifecycle and its core processes, support onboarding and inducting of new resources.

Proactively engage and collaborate with DDTS Portfolio Management Office and Business Management Offices to ensure alignment to central processes, policies, and industry best practice (e.g., Project Delivery Lifecycle) where required; share best practice, knowledge, build and maintains strong stakeholder relationships.

Skills and experience:

A strong understanding of project delivery as a profession (as per GOV.Uk project delivery capability framework)

Demonstrable experience from project/programme/portfolio management roles

Strong proficiency in using MS Office tools including SharePoint and Project Online (or equivalent tools).

Strong skills in PowerBI and demonstrable experience from building dashboards and solving common issues such as failed refreshes and broken relationships.

Strong organisational skills: attention to detail and ability to plan, prioritise and manage workload and deliverables.

Demonstrable experience from managing central processes, delivering tasks within those processes and managing and supporting others through these processes.

Proactive communicator (both written and verbal), and able to quickly establish and build relationships with key stakeholders

Selection process

The Civil Service marks each element of the selection process on a merit basis. You can visit the gov.uk website for further information on the Civil Service rating scale.

Ensure you have tailored your CV and Personal Statement to the 'skills and experience' section of the job advert by providing examples on how you are suitable for the role using the STAR method.

Please ensure you demonstrate clearly, within your personal statement, how you meet these requirements, as the information you provide will form a key part when the panel is scoring your application.

For further information on STAR, you can check out our Hints and Tips document.

Application process

As part of the application process, you will be assessed on your experience. This will be evaluated by looking at your CV and personal statement, so please provide the following and ensure your experience is clearly demonstrated:

A CV
A 750-word Personal Statement: Referring to the 'skills and experience' sections of the job advert, please demonstrate how you are suitable for the role by providing relevant examples.

Further details around what this will entail are listed on the application form.

Sift

Sift will begin shortly after the advert closes.

Should there be a large number of applications, an initial sift will be conducted using your personal statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment or interview.

Interview

If successful at sift, you will be invited to an interview where you will be assessed on the Behaviours and Technical Skills listed below, as well as Experience and Strengths.

Interview dates are to be confirmed. Please note that these may be subject to change.

Interviews will be held virtually on Microsoft Teams.

For further information on Success Profiles, you can visit the links below and watch our videos on DefraJobs.

Behaviours
Experience

Technical Skills

Strengths

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Governance including compliance and assurance
PowerBi skills

Benefits

Alongside your salary of £42,665, Department for Environment, Food and Rural Affairs contributes £12,360 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

25 days leave (rising to 30 days over 5 years) plus bank holidays.
A Civil Service pension with an average employer contribution of 28.97%.
A day off per year for the King's birthday.
Access to a range of retail discounts (these include supermarket, tech, gym, holiday, phone and more).
Flexible working options such as condensed hours, part-time and flexi time.
3 paid volunteering days per year.
Funding for professional membership of a recognised professional body.
Learning and development tailored to your role and budget for training or qualifications.
A culture encouraging inclusion and diversity.
Cycle to work scheme.
Health cash plan to help you manage health costs for a reduced monthly fee.
Access to the Employee Assistance Programme open 24 hours, 7 days a week, that provides support to you during any times of stress or difficulty.
Free access to Headspace for wellbeing.
Season ticket loan for public transport.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

For further information on the selection process for this role, please refer to the person specification section of the job advert.

Location

As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s).

Where the location is National the successful appointee should discuss and agree an appropriate contractual location in line with both Defras location policy and site capacity, prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Reserve list

A reserve list may be held for a period of 12 months from which further appointments can be made.

Childcare Vouchers

Any move to Defra from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website

Near miss

Candidates who are judged to be a near miss at interview may be considered for other positions in Defra which may be at a lower grade, but have a potential skills match.

Merit Lists

Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.

Salary

Existing Civil Servants moving on level transfer will retain their current salary or move onto the pay range minimum, whichever is the higher. Staff moving on promotion will have their pay increased by 10% or move onto the pay range minimum, whichever is the higher. As a general rule allowances and supplements will not be recognised.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Criminal Record Check

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Higher Security Clearance

All of these posts require the successful candidate to hold Basic BPSS security clearance. Job offers to these posts are made on the basis of merit. Security vetting will only take place after the receipt of a job offer.

For further information on National Security Vetting please visit the Demystifying Vetting website. Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : [email protected]
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: here

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information