Analytics manager Work, Jobs in Kegworth, Lec (with Salaries)

Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
13d
Short Course Tutor
Nottingham Trent University —Nottingham
- Weekend availability
- Project management
- AI
Senior Solutions Analyst - Decisioning
Experian Information Solutions —Nottingham
- Full-time
- Agile
- Financial services
- Leadership
- Annual leave
9h
Reporting & Planning Assistant Mgr
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Leadership
Quick apply
CRO Manager
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Business systems analyst
TESTQ Technologies —Leicester
- £33,400 - £45,000 a year
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
Quick apply
8d
Director PPI business system and AI enablement
Thermo Fisher Scientific —Loughborough
- Full-time
- Microsoft Powerpoint
- Engineering
- Master's degree
21h
Account Manager - Public Sector
Experian —Nottingham
- Full-time
- Hybrid work
- Business development
- Communication skills
- Annual leave
Quick apply
Marketing Communications and Content Executive
PKF Smith Cooper —Nottingham
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Annual leave
- Employee discount
8h
Product Manager - Credit Risk
ENSEK —Nottingham
- Hybrid work
- AI
- Analytics
- Annual leave
Project Controls Specialists (all levels) - Performance & Reporting
Turner & Townsend —Nottingham
- Full-time
- Leadership
Quick apply
BI Analyst
Lithia UK —Nottingham
- Data analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Pricing Manager
Nutreco —Ashbourne
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Project Controls Manager
Turner & Townsend —Nottingham
- Full-time
- Azure
- Mentoring
- Contracts
Quick apply
Home Risk Pricing Manager
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
Graduate Product Executive - Cruising
Riviera Travel —Burton-On-Trent
- £29,000 a year
- Full-time
- Continuous improvement
- Quality control
- Travel
Quick apply
12d
Senior People & Talent Partner (M&A & Reward)
Pharmacy2U —Coalville
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Travel
- Conflict management
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Commercial Manager - Healthcare Construction
Turner & Townsend —Nottingham
- Full-time
- Hybrid work
- Contracts
- Analytics
Quick apply
Account Manager - Public Sector
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Business development
- Communication skills
- Annual leave

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Customer Service Team Leader

Burbage Custom Windows
Hinckley

Quick apply

Job details

Permanent | Full-time
From £29,500 a year
13 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Canteen
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

CRM software
Power BI
Customer service call handling
Inbound customer enquiry call handling
Pivot table analysis
Mentoring junior staff
Lean
ERP software
Internal department liaison
Complaint handling
Power BI data visualisation
Analysis skills
Continuous improvement
Mentoring
Management reporting
Pivot tables
Customer interaction
Communication skills

Full job description

Company Information

Burbage Custom Windows Ltd is an established window and door manufacturer based in Hinckley with over 30 years of industry experience. From our purpose-built manufacturing facilities, we produce high quality products using advanced machinery and modern production techniques, supported by our own logistics fleet and installation services. Alongside our manufacturing operation, we operate Modern UPVC Windows, our rapidly growing online ecommerce division supplying windows and doors to customers across the entire UK, as the business continues to experience a sustained period of significant growth.

Role Profile

The Customer Service Team Leader is responsible for delivering an exceptional customer experience whilst supporting the day-to-day operation of the Customer Service Team. The role combines customer service and order processing responsibilities with ownership of departmental reporting, KPI monitoring and data analysis to support business performance.

Working closely with the Customer Service Supervisor and Manager, the Team Leader provides operational support, identifies trends through data, monitors departmental performance and recommends continuous improvements whilst acting as a senior member of the team.

Key Responsibilities

Customer Service

· Process customer orders accurately and efficiently

· Handle inbound calls, emails and customer enquiries in line with service levels

· Resolve customer queries and complaints through to completion

· Maintain accurate customer records using CRM and order processing systems

· Liaise with Production, Despatch, Contracts & Installations and Sales.

Team Support

· Act as the first point of support for Customer Service Advisors during the Supervisor's absence

· Assist with onboarding and coaching new team members

· Support workload balancing and service level achievement

· Support implementation of new processes and initiatives.

Performance, Data & Analytics

· Produce daily, weekly and monthly KPI reports

· Analyse customer service and sales performance data

· Monitor service levels, order processing, customer satisfaction and productivity

· Maintain departmental dashboards and trackers

· Provide insight and recommendations to improve operational performance.

Continuous Improvement

· Identify opportunities to improve processes and efficiency

· Recommend improvements using KPI analysis and customer feedback

· Promote a Right First-Time culture.

General

· Meet departmental targets and objectives

· Comply with Company policies and procedures.

Skills, Experience & Personal Attributes

Essential

· Previous experience within a busy customer service environment

· Excellent customer service skills

· Strong analytical skills with experience producing KPI reports

· Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP)

· Excellent organisational, planning and problem-solving skills

· High attention to detail and accuracy

· Experience using CRM/ERP systems

· Positive, proactive and customer-focused approach.

Desirable

· Manufacturing or window industry experience

· Power BI or dashboard reporting experience

· Experience mentoring or coaching colleagues

· Knowledge of Lean or Continuous Improvement.

General

· Self-motivated and focused, with a flexible attitude

· Good attention to detail, with high levels of accuracy and a commitment to quality

· Able to work on and use own initiative and problem solve

· Strong communication, team working and people skills

· Demonstrate a professional and courteous attitude

· Act with integrity and honesty

· Positive attitude to innovation and change

· Looking to build a career in a fast-growing business.

Benefits of Working for BCW

· Competitive salary from £29,500.00 per annum

· (Starting rate normally at entry point however, experience would be taken into account)

· Pay grading structure

· Regular pay reviews

· Monthly attendance bonus scheme (Up to £1,040.00 per annum)

· 40 Hour working week Monday to Friday including paid lunch

· 4 Hours one Saturday in six to eight weeks after training

· Enhanced 32 Days holiday per annum

· Christmas shutdown

· Christmas vouchers

· Staff events

· Pension scheme

· Staff canteen with subsidised vending machines

· BUPA Employee Assistance Programme

· Company workwear and PPE provided

· Onsite secure parking

· Commitment to investing in training and development.

Pay: From £29,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

analytics manager jobs in kegworth, lec

Customer Service Team Leader

Short Course Tutor

Senior Solutions Analyst - Decisioning

Reporting & Planning Assistant Mgr

Sales Manager

CRO Manager

Business systems analyst

Director PPI business system and AI enablement

Account Manager - Public Sector

Marketing Communications and Content Executive

Product Manager - Credit Risk

Project Controls Specialists (all levels) - Performance & Reporting

BI Analyst

Pricing Manager

Project Controls Manager

Home Risk Pricing Manager

Graduate Product Executive - Cruising

Senior People & Talent Partner (M&A & Reward)

Commercial Manager - Healthcare Construction

Account Manager - Public Sector

I want to receive the latest job alerts for analytics manager in kegworth, lec

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