Receptionist Work, Jobs in Gloucester, Gls (with Salaries)

Receptionist- Outpatients & CDC, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Data entry
- Front desk
- Training & development
10d
[260723] Admin Assistant
Gloucestershire Academy for Inspirational Learning (GAIL) —Barnwood
- £25,989 - £26,824 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Front desk
- Employee assistance programme
Receptionist
iCOMAT —Gloucester
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
Receptionist
Cheltenham Chase Hotel & Spa —Brockworth
- £8.00 - £12.71 an hour
- Bar
- Hotel
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
1d
Bartender and Receptionist
Roomsbooked —Gloucester
- £10.85 - £12.71 an hour
- Part-time
- Serving
- Hospitality
- Bar
Quick apply
4d
Biblins Centre Administrator
Woodcraft Folk —Ross-on-Wye
- £26,950 a year
- Part-time
- Hybrid work
- IT
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Hotel Night Receptionist **Maternity Cover**
Roomsbooked —Gloucester
- £12.71 an hour
- Night shift
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
4d
Receptionist
Hereford - Hereford Dental & Implant Clinic —Hereford
- £12.71 an hour
- Part-time
- Free parking
- Employee assistance programme
Quick apply
14d
Faculty Administrator
Herefordshire, Ludlow & North Shropshire College —Hereford
- £25,071 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
- Free parking
9d
Receptionist (Maternity Cover)
Dockham Surgery —Cinderford
- From £11,100.85 a year
- Front desk
- IT
- In-person
- Free parking
Quick apply
8d
Reception Manager
Dumbleton Hall —Evesham
- Weekend availability
- English
- Hotel
- Team management
Quick apply
Beauty Therapist/Receptionist
Inner Health and Beauty —Hereford
- Up to £12.21 an hour
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
Receptionist
Eastwood Park —Wotton-under-Edge
- £24,454.04 a year
- Weekend availability
- Front desk
- Free parking
- Employee discount
Quick apply
9d
Cash Desk Volunteer (Homestore)
British Heart Foundation —Cheltenham
- Cash handling
- Employee discount
Cash Desk Volunteer (Copy)
British Heart Foundation —Hereford
- Cash handling
- Employee discount
Cash Desk Volunteer (Copy) (Copy)
British Heart Foundation —Hereford
- Cash handling
- Employee discount
Receptionist/Administrator
Upton Surgery —Worcester
- £12.71 an hour
- Part-time
- Front desk
- IT
- In-person
Quick apply
1d
Receptionist - Part Time - GL1 Leisure Centre
Freedom Leisure —Gloucester
- Up to £21,206 a year
- Part-time
- Front desk
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
1d
Medical Receptionist Full Time
Pendeen Surgery —Ross-on-Wye
- From £13.44 an hour
- Weekend availability
- Word processing
- Writing skills
- Administrative experience
- Free parking
- Flexitime
Quick apply
1d
Administrative Assistant
NHS Professionals —Evesham
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Hospital
Quick apply
1d

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Receptionist- Outpatients & CDC, Band 2

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£25,272 a year
10 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stock ordering
Incoming mail sorting
Patient appointment coordination
Infection prevention & control
Internal department liaison
Patient service
Appointment booking and call handling
Client services
Staff training
Radiology information systems
Data entry
Front desk
Customer interaction
Training & development
Patient record updating
Patient appointment data entry
Communication skills

Full job description

To provide an efficient and friendly service to all patients and visitors attending outpatient departments
To record patient attendance accurately and timely, in accordance with departmental policy
To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy
Where appropriate, make follow up appointment and any associated administration, without direct supervision
Support nursing team with organisation of return transport for patients attending appointments where appropriate.
Ensure the professional image of the department and Trust is maintained at all times
Flexible approach to working hours to meet the demands of the service.
To work in collaboration with the clinical and non-clinical team members providing admin support such as stock ordering. You will also work directly with patients resolving their queries and recognise the importance of first-class communication skills to achieve patient satisfaction. The primary objective is to provide:
Excellent customer service
Effective and timely resolution of queries received
To support the Trust in providing quality care to its patients.
To work cross site support the OPD Team
Ensure the timely and accurate update of Trak, to include liaising with and response to, the Information team, and their weekly reports.
Ensure compliance with Health and Safety requirements in area of responsibility.
Any other duties as required, commensurate with the grade.
Call patients following up / confirming their appointments.

You will join a team working across 3 sites for the Trust. These include Cheltenham General Hospital, Gloucester Royal Hospital and the New Community Diagnostic Centre at Gloucester docks. You will be working both on the Reception desk to assist patients with booking in, queries and appointments. This is an exciting opportunity to be part of a team aiming to offer the best possible Outpatient care to patients.

Provide efficient and courteous reception to patients.
Check all demographics and update Patient Administration System in accordance with Trust policy, taking responsibility for patient confidentiality at all times.
Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g. x-ray.
Make appropriate follow up, clearly communicating that to patient or populate pending list in accordance with clinician request.
Book support service e.g. transport, interpreter for appointment
Deal with telephone callers professionally and timely.
Flexibility with hours and working area to provide cover for colleagues across site and department when requested.
Assist supervisor with on the job training for new staff
Complete all training in accordance with trust policy, this may mean off site attendance
Good working knowledge of trust Cancellation/DNA policy
Maintain a smart, professional appearance at all times, keep reception work area tidy, be familiar with Trust infection control policy
Deal efficiently and competently on a daily basis with complex administrative tasks often with tight deadlines.
Being the first point of contact, provide non-clinical advice and exercise own judgement when dealing with enquires and independently communicate effectively on behalf of the team to service users and other professionals.
Deal professionally and promptly with telephone enquiries, taking and processing messages accurately and maintaining confidentiality at all times as per the Message Taking Policy and ensuring standards for customer services excellence are met.
Ensuring safeguarding correspondence and other sensitive data is processed and entered correctly and in a timely manner, always adhering to data protection regulations.
Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person’s attention in a timely manner. Stationery and equipment management including ordering and monitoring supplies
Attendance at departmental meetings.
Demonstrate daily duties to new starters and less experienced staff to support their induction.
Have knowledge of the lone working policies and procedures and maintain team contact information.
Complete the daily administrative functions.
Assess and manage own workload under the supervision of the line manager.
To highlight any risks, adverse events or near misses to the line manager.
Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date.
Ensure that all Trust wide standards are maintained and monitored to improve quality and total care to all who come in contact with the service.
Ensure your work area and equipment is left in a good working condition on a daily basis.

The elements that require actioning from your new admin employee when employed will be:

Assist in managing bookings- (This involves ringing patients prior to appointments and moving requests off appointments for patients who cannot attend and document any changes on the Radiology booking system).
Liaising with Radiology appointment team when necessary.
Good Communication skills

Additional Contact:
Name: Lucy Powell

Job Title: Reception Supervisor

Email: [email protected]

Phone: 0300 422 8154

Apply Now

Refine Your Search

receptionist jobs in gloucester, gls

Receptionist- Outpatients & CDC, Band 2

[260723] Admin Assistant

Receptionist

Receptionist

Bartender and Receptionist

Biblins Centre Administrator

Hotel Night Receptionist Maternity Cover

Receptionist

Faculty Administrator

Receptionist (Maternity Cover)

Reception Manager

Beauty Therapist/Receptionist

Receptionist

Cash Desk Volunteer (Homestore)

Cash Desk Volunteer (Copy)

Cash Desk Volunteer (Copy) (Copy)

Receptionist/Administrator

Receptionist - Part Time - GL1 Leisure Centre

Medical Receptionist Full Time

Administrative Assistant

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