Practice managers Work, Jobs in Luton, Bdf (with Salaries)

Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
Studio Manager - Architectural Practice
Michael Collins Architects —Hitchin
- £25,000 - £35,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Supervising experience
- Work from home
Quick apply
Deputy Practice Manager
PrimaryCareCareers —Ampthill
- £37,183 - £39,096 a year
- Management
- GP surgery experience
- Supervising experience
Office Manager
Houghton Regis Medical Centre —Dunstable
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
Practice Manager - Maternity Cover
Medivet Group Ltd —Watford
- £42,000 a year
- Full-time
- Patient care
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Dental Practice Manager
Envisage Dental UK —London
- Full-time
- Patient care
- Referral programme
Quick apply
Facilities Operations Manager
Diaverum —St Albans
- £40,000 a year
- Full-time
- Hybrid work
- Communication skills
Service Delivery Manager - Outpatients appointment department
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
3d
Personal Assistant to Practice Manager
Bounds Green Group Practice —London
- £30,000 - £33,696 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Practice Manager
Medicus Health Partners —Enfield
- £20 - £22 an hour
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Dental Practice Manager
North London Dental Centre —London
- £24,420.00 - £45,785.31 a year
- Part-time
- Supervising experience
- Human resources
- Organisational skills
- Free parking
Quick apply
Deputy Site Manager
Medicus Health Partners —Enfield
- £16.50 an hour
- Full-time
- Management
- GP surgery experience
- English
- Store discount
- Annual leave
Quick apply
Dental Practice Development Manager
Zental —Barnet
- Leadership
- Referral programme
Quick apply
9d
Office Manager
Dallow Primary School —Luton
- £28,096.98 - £30,940.86 a year
- Call to connect
- IT
- School
- Employee assistance programme
- Referral programme
Quick apply
Operations & Clinic Manager
Envisage Dental UK —Berkhamsted
- Full-time
- Leadership
- Free parking
- Referral programme
Quick apply
Operations Manager – Retail Healthcare
Elior UK —Enfield
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
9d
Practice Manager
Colosseum Dental UK —Welwyn Garden City
- Mentoring
- Nursing
- Employee assistance programme
- Employee discount
Quick apply
Practice Manager
ASDA —Luton
- Full-time
- In-person
- Store discount
- Annual leave
Assistant Business Manager
Berrycroft Community Health Centre —Aylesbury
- £42,000 - £43,500 a year
- Full-time
- Management
- GP surgery experience
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
11d
Operations Manager – Retail Healthcare
Elior UK —Wembley
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
9d

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Operations and Complaints Manager

Castle Medical Group -
Luton

Quick apply

Job details

Permanent | Full-time
£33,280 - £39,520 a year

Benefits

Store discount
Company pension
Employee discount

Qualifications

Management
GP surgery experience
Human resources
Financial management
Leadership
Communication skills

Full job description

LU1 3AG and LU2 9SB

40 hours per week

We are seeking a highly skilled and dynamic Operations and Complaints Manager to oversee daily operational activities and manage customer complaints effectively, Across both our main site LU1 3AG and branch site LU2 9SB. The ideal candidate will have previous NHS GP practice experience and will hold strong leadership qualities, excellent communication skills, and the ability to analyse complex situations to implement strategic solutions. This role offers an exciting opportunity for a proactive professional to contribute to organisational excellence and customer satisfaction.

Responsible for all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The operations Manager will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment.

Primary Responsibilities

The following are the core responsibilities of the Operations and Complaints Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Operations and Complaints Manager is responsible for:

a. Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Management of all clinical and administrative staff. Providing leadership and guidance and carrying out yearly appraisals.

c. Ensuring staff always adhere to policy and procedure.

d. Monitoring compliance with health and safety legislation, providing leadership and direction for staff.

e. Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

f. Manage compliance registers, ensuring DBS checks are conducted and HR Records are up to date. Ensuring compliance with legislation and deal with disciplinary issues accordingly

g. Managing the clinical system, ensuring IT security and IG compliance at all times deal with disciplinary issues accordingly

h. Responding and resolving all local IT issues where appropriate

i. Guiding staff and developing searches and audits on the clinical system

j. Reviewing and updating clinical templates ensuring they relate to current practice

k. Oversee group mailboxes, ensuring information is disseminated appropriately.

l. Managing rota’s and locum bookings and ensuring the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms.

m. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS / Open Exeter etc. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Briefing clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

n. Ensure the effective use of ERS, EPS, Docman, accurxy and other IT programmes

o. Monitoring and disseminating information on safety alerts and other pertinent information.

p. Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events.

q. Lead on CQC to ensure all requirements are being met and maintain CQC compliance database of evidence.

r. Developing, implementing and embedding the practice audit programme (in conjunction with the lead nurse)

s. Effectively managing DNAs, referred repeat offenders to the Partners where appropriate

t. Managing the recruitment process for the practice. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications

u. Leading change and continuous improvement initiatives and coordinating of all projects within the practice.

v. Oversee the reviewing and updating of all practice policies and procedures

w. Coordinating and lead the compilation of practice reports and the practice development plan (PDP)

x. Coordinating the practice diary, ensuring meetings are scheduled appropriately.

y. Managing the Patient Participation Group

z. Managing complaints Implementing the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level

Secondary Responsibilities

In addition to the primary responsibilities, the operations manager will:

a. Deputise for the Business manager in their absence.

b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders in the absence of the business manager.

c. Act as the building manager, dealing with defects, maintenance and all other associated tasks.

d. Oversee portable appliance testing (PAT) and ensure equipment log is held.

e. Manage asset registers.

f. Coordinate all staff absences, maintaining an effective absence register.

g. Act as the communication link between the management team and staff

h. Represent the practice locally as required Liaising at external meetings

i. Maintain a working knowledge of CCG initiatives

Pay: £33,280.00-£39,520.00 per year

Benefits:

Company pension
Store discount

Work Location: In person

Quick apply

Refine Your Search

practice managers jobs in luton, bdf

Operations and Complaints Manager

Studio Manager - Architectural Practice

Deputy Practice Manager

Office Manager

Practice Manager - Maternity Cover

Dental Practice Manager

Facilities Operations Manager

Service Delivery Manager - Outpatients appointment department

Personal Assistant to Practice Manager