Customer service representative Work, Jobs in Dursley (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
14d
Customer Service Advisor (Metering)
Ecotricity —Stroud
- £25,550 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Store discount
Quick apply
7d
Customer Service Advisor – Courier & Logistics
Priority Express Couriers Ltd —Bristol
- £28,730 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
Junior Customer Service Advisor
Home Leisure Direct Ltd —Thornbury
- £26,600 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Office & Customer Support Administrator
A & R Miles Limited —Bath
- From £26,500 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
- Free parking
- Annual leave
Quick apply
13d
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Salesforce
- Communication skills
- Time management
- Annual leave
Quick apply
14d
Customer Service Assistant
Student Castle Property Management Services Ltd —Bath
- £13.35 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee discount
Quick apply
Customer Service Agent
Auxillis —Bristol
- £28,734 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
7d
Customer Service Representative
Copart —Bristol
- £29,436 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee discount
- Life insurance
Quick apply
4d
Customer Service and Sales Assistant
NextGen Talent —Bristol
- £575 - £650 a week
- Full-time
- Microsoft Word
- Hospitality
- Customer service
Quick apply
2d
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Supervising experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Customer Service Assistant (UKI2)
VSE AVIATION —Lydney
- From £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Customer Service Advisor
water2business —Bristol
- Weekend availability
- Communication skills
- Annual leave
- Work from home
Client Services Administrator, 6m FTC
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Customer service
- Communication skills
Client Services Administrator
Milne Wealth Management Ltd —Bristol
- £13.50 - £15.00 an hour
- Part-time
- Hybrid work
- Salesforce
- Data analysis skills
- English
- Work from home
Quick apply
6h
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Referral programme
8d
Customer Representative - Bristol Cabot Circus
Nationwide Building Society —Bristol
- From £26,500 a year
- Full-time
- Banking
6d
Client Service Specialist- Pension
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
6d
Administrator Role (Customer Service and Dispatch Assistant)
ZigZag Education —Bristol
- From £29,036 a year
- Part-time
- Microsoft Excel
- Administrative experience
- IT
Quick apply

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

14 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Appointment booking and call handling
Customer support
Customer interaction

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are looking for an experienced and enthusiastic Customer Service Advisor to join our team. This role is ideal for a highly organised individual who enjoys working in a fast-paced environment, thrives on customer interaction, and takes pride in delivering outstanding service. The successful candidate will have a minimum of three years' administration experience across a range of administrative functions. As the first point of contact for our customers, you will be responsible for handling incoming calls and emails, responding to enquiries, scheduling services on the company system, and ensuring every customer receives a professional, efficient, and positive experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Professionally manage incoming telephone calls, emails, web enquiries and customer visits.
Provide customers with information on waste collections, skips, hook bins, recycling services, , and other company services.
Log, manage, and resolve customer enquiries in line with company procedures.
Deliver excellent customer service.
Maintain strong customer relationships
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.
Accurately input and maintain customer information and service requests on company systems, ensuring records are up to date; process orders, contract amendments, correspondence, and service requests; prepare quotations and service agreements as directed; generate reports and provide general administrative support as required.
Liaise with transport planners, depot teams, and operational staff to coordinate collection schedules, service changes, and customer requirements.
Monitor service delivery, proactively address issues, and assist in resolving missed collections and service-related concerns to ensure customer satisfaction.
Support business growth by identifying opportunities to upsell additional services, referring qualified leads to the Commercial or Sales Team, assisting with customer retention and contract renewals, and promoting recycling and sustainable waste management solutions.
Ensure compliance with company policies, waste management legislation, GDPR, and data protection requirements; maintain confidentiality of customer and company information at all times; and adhere to all health, safety, environmental, and quality standards and procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

customer service representative jobs in dursley

Customer Service Advisor

Customer Service Advisor (Metering)

Customer Service Advisor – Courier & Logistics

Junior Customer Service Advisor

Office & Customer Support Administrator

Customer Experience Agent

Customer Service Assistant

Customer Service Agent