Operations associate Work, Jobs in Edinburgh, Edh (with Salaries)

ServiceNow Business Analyst, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- No experience needed
- In-person
- Communication skills
- Work from home
Client Services Associate
Seven Investment Management —Edinburgh
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Stock Lead - St. James Quarter, Hollister
Hollister —Edinburgh
- Weekend availability
- Management
- Supervising experience
- Travel
- Store discount
- Employee discount
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Edinburgh
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills
Associate Director, Operations Transformation, Airline Industry, Operations Industry & Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Business development
- Team management
- Mentoring
14d
Associate, Portfolio Analytics & Reporting, PFS
BlackRock Investments —Edinburgh
- Hybrid work
- Bachelor's degree
- Organisational skills
- In-person
- Work from home
- Life insurance
6d
Sales Associate - Edinburgh St James (Part Time - 8 Hours)
Hugo Boss —Edinburgh
- 8 hour shift
- CRM software
- Communication skills
Associate, Private Credit Portfolio Analytics & Reporting, PFS - Edinburgh
BlackRock Investments —Edinburgh
- Hybrid work
- Bachelor's degree
- Organisational skills
- In-person
- Work from home
- Life insurance
6d
Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Salesforce
- Analysis skills
- Communication skills
Guest Experience Expert - Casual
Marriott International, Inc —Edinburgh
- £14.25 an hour
- Part-time
- Hotel
- Front desk
- Employee discount
2d
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Business development
- No degree
- Mentoring
Sales Associate, Multrees Walk, Edinburgh
Michael Kors —Edinburgh
- £26,000 - £33,500 a year
- Part-time
Sales Associate
Sunspel —Edinburgh
- Part-time
- Customer service
- Retail sales
2d
Waiter/ess - SUSHISAMBA
Marriott International, Inc —Edinburgh
- Part-time
- Bar
- Hotel
- Communication skills
- Employee discount
12d
Lead Financial Data Associate
Clearwater Analytics, Ltd. —Edinburgh
- Writing skills
- Master's degree
- Bachelor's degree
Quick apply
6d
Associate/Vice President, AI Infrastructure Engineer
BlackRock Investments —Edinburgh
- Hybrid work
- Machine learning
- Scripting
- In-person
- Work from home
Senior Sales
Hawes & Curtis —Edinburgh
- Full-time
- Merchandising
- Supervising experience
- Organisational skills
- Store discount
- Employee discount
Quick apply
Revenue Manager
Marriott International, Inc —Edinburgh
- £49,900 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Identity Security Engineer - SailPoint, Associate
BlackRock Investments —Edinburgh
- Hybrid work
- In-person
- Work from home
Visual Lead - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Sales
- Leadership
- Communication skills
Quick apply

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ServiceNow Business Analyst, Associate

BlackRock Investments -
Edinburgh

Apply Now

Job details

Benefits

Work from home

Qualifications

User stories
Requirement elicitation
IT service management
Business analysis
Business processes
No experience needed
ServiceNow
Business requirements
Communication skills

Full job description

Location: Edinburgh, Scotland Team: Technology Product Job Requisition #: R260238 Date posted: Aug. 03, 2026

Job description

About this role

We are looking for a curious, collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions.

In this role, we work closely with business collaborators and technical teams to understand challenges, build requirements, and convert business needs into clear, actionable ServiceNow outcomes. You will play an important part in supporting continuous improvement initiatives while ensuring alignment with our ServiceNow platform strategy, standards, and ways of working.

Key Responsibilities

Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities
Transform business needs to functional requirements, user stories, and acceptance criteria
Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines
Build positive relationships with business users, product managers, developers, and delivery teams
Communicate clear, timely updates on progress, risks, and dependencies to technical and non‑technical audiences
Identify and recommend improvements to workflows, intake processes, and reporting
Support alignment between day‑to‑day BAU delivery and strategic platform objectives
Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements

Required experience

4+ years’ experience in Business Analysis or Enterprise Service Management
Hands‑on experience working with the ServiceNow platform and modules
A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management)
Confidence handling changing priorities in a dynamic environment
Strong written and verbal communication skills

Preferred experience (but not required)

ServiceNow Certified System Administrator (CSA) or Implementation Specialist
Familiarity with ITIL, CSDM, and CMDB guidelines
Experience supporting both BAU and strategic ServiceNow initiatives

Why join us

You will join a high‑impact team delivering enterprise‑scale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance (opens in new window) on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com (opens in new window). We also encourage you to get to know us on LinkedIn (opens in new window), Instagram (opens in new window), YouTube (opens in new window), X (opens in new window), and TikTok (opens in new window).

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

Job Requisition #
R260238

Apply Now

Refine Your Search

operations associate jobs in edinburgh, edh

ServiceNow Business Analyst, Associate

Client Services Associate

Stock Lead - St. James Quarter, Hollister

PLOS Medicine Associate Editor- 12 Month FTC

Associate Director, Operations Transformation, Airline Industry, Operations Industry & Domain Solutions, Technology & Transformation

Associate, Portfolio Analytics & Reporting, PFS

Sales Associate - Edinburgh St James (Part Time - 8 Hours)

Associate, Private Credit Portfolio Analytics & Reporting, PFS - Edinburgh

Customer Service Quality Control & Performance Coach

Guest Experience Expert - Casual

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Sales Associate, Multrees Walk, Edinburgh

Sales Associate

Waiter/ess - SUSHISAMBA

Lead Financial Data Associate

Associate/Vice President, AI Infrastructure Engineer

Senior Sales

Revenue Manager

Identity Security Engineer - SailPoint, Associate

Visual Lead - Multrees Walk, Edinburgh

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