Customer experience coordinator Work, Jobs in Edinburgh (with Salaries)

Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Growth & Ops Coordinator
Off the Beaten Piste —Edinburgh
- £140 - £200 a day
- Part-time
- Hybrid work
- Customer service
- Business development
- Travel
- Work from home
- Flexible schedule
Quick apply
2d
Project Coordinator
MacTaggart Scott —Edinburgh
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Faculties Coordinator (x2 vacancies)
The Royal College of Surgeons of Edinburgh —Edinburgh
- £25,914 a year
- Call to connect
- Microsoft Excel
- SharePoint
- Café
- Annual leave
Quick apply
9d
Operations & Business Data Coordinator
AliveDx —Penicuik
- Full-time
- Microsoft Excel
- Administrative experience
- Communication skills
- Annual leave
Weekends On-Call Coordinator
Quality Care (SC) Ltd —Edinburgh
- £20,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
- Sick pay
Quick apply
13d
Employment Coordinator
Enable —Edinburgh
- £30,379 a year
- Customer service
- Communication skills
- Employee assistance programme
2d
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
7d
Welcome Host
Portico Corporate Reception Management —Edinburgh
- £28,000 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
14d
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Clerical Assistant
Fife Council —Glenrothes
- £25,604.23 - £26,786.83 a year
- Part-time
- English
- Organisational skills
- IT
- Employee discount
Lettings Coordinator
Bridges Properties —Livingston
- £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Free parking
Quick apply
10d
Capacity and Capability Service Manager
Public Sector Resourcing —Edinburgh
- Full-time
- Business development
- Analysis skills
- No degree
- Annual leave
6d
Community Engagement and Activities Coordinator
The Wheatley Group —Fife
- £26,883 - £29,126 a year
- Full-time
- Employee assistance programme
Bank Retirement Housing Coordinator, Edinburgh - ID6124-1903
Trust Housing Association —Edinburgh
- £14.04 an hour
- Paid training
- Annual leave
1d
Control of Contractors Co ordinator
ISS Facility Services —Midlothian
- Communication skills
Quick apply
Fleet Parts & Maintenance Coordinator
Briggs Equipment —Bathgate
- Full-time
- Maintenance
- IT
- Employee discount
Quick apply
Office Manager & EMEA Facilities Lead
Clearwater Analytics, Ltd. —Edinburgh
- Presentation skills
- Travel
- Communication skills
Quick apply
10d
Casual Matchday Supervisor
Elior UK —Edinburgh
- £14.50 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply

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Customer Care Coordinator

Public Library of Science -
Edinburgh

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

Refine Your Search

customer experience coordinator jobs in edinburgh

Customer Care Coordinator

Growth & Ops Coordinator

Project Coordinator

Faculties Coordinator (x2 vacancies)

Operations & Business Data Coordinator

Weekends On-Call Coordinator

Employment Coordinator

Account Coordinator Team Lead (PC&B)

Welcome Host

Reservations Co-ordinator

Workspace Support - Livingston - Sky Spaces

Clerical Assistant

Lettings Coordinator

Capacity and Capability Service Manager

Community Engagement and Activities Coordinator

Bank Retirement Housing Coordinator, Edinburgh - ID6124-1903

Control of Contractors Co ordinator

Fleet Parts & Maintenance Coordinator

Office Manager & EMEA Facilities Lead

Casual Matchday Supervisor

I want to receive the latest job alerts for customer experience coordinator in edinburgh

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This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

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