Technical support occupations Work, Jobs in Lytham, Lan (with Salaries)

IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
5d
AIR ERP Support Analyst
BAE Systems —Warton
- From £51,772 a year
7d
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
IT Support Technician
The Networking People Limited —Lancaster
- £27,000 - £30,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Azure
- Customer service
- Travel
- Paid training
- Referral programme
Quick apply
6d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
- Customer service
- IT
Quick apply
12h
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Desk Engineer
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Schools ICT Engineer
Agilisys —St Helens
- Monday to Friday
- Customer service
- Windows
- In-person
- Annual leave
- Employee discount
Quick apply
APPRENTICE DIGITAL SUPPORT TECHNICIAN
Lancashire County Council —Preston
- £8 an hour
- Full-time
- School
Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
9d
ICT Support Engineer
East Lancashire Hospitals NHS Trust —Blackpool
- £32,073 - £39,043 a year
- Full-time
- IT
1d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
Technical Support Engineer
Telana —Preston
- Azure
- Windows
- Machine learning
- Employee assistance programme
5d
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
Digital Skills Coach
Rebuild with Hope Foundation —Wigan Central
- £24,000 - £27,000 a year
- Part-time
- English
- Microsoft Office
- In-person
- Annual leave
Quick apply
1d
IT Technician
VB DISTRIBUTION —Darwen
- Up to £25,000 a year
- Full-time
- Windows
- Organisational skills
- In-person
Quick apply

I want to receive the latest job alerts for technical support occupations in lytham, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Analyst

Birchall Blackburn Law -
Preston

Apply Now

Job details

Full-time
5 days ago

Qualifications

Driving Licence
Management
Avaya
Microsoft SQL Server
Microsoft Exchange
Windows
Microsoft Office
SQL
ITIL
Virtualisation
Remote access software
Relationship management
MPLS
IT
VMWare
Communication skills
Active Directory

Full job description

Job Purpose

Based from our Manchester or Preston office, but with extensive travel across our other offices, you will provide 1st and 2nd line technical support to end users on various technical issues and problems relating to hardware, software and peripherals whilst being responsible for documenting and resolving incidents and service request tickets in a timely manner according to defined SLAs.

Key Responsibilities

Technical Support

1st and 2nd line support for all users across the business.
Managing incident and service request tickets in the IT Service Management tool, categorising and prioritising requests as they are logged.
Dealing with hardware and software enquiries; working together with a small team to deliver a professional high quality service level to end users.
In depth fault diagnosis and resolution for hardware devices and applications across the firm’s estate of HP and Dell Servers, HP Thin Clients, HP Laptops, Avaya IP Telephones and Canon MFD’s.
The support and management of Microsoft Active Directory, Exchange Server 2010, SQL Server and Remote Desktop Services within a VMWare environment.
First line support for the firms MatterSphere DMS & Indigo finance systems
Respond to and log calls, escalating calls as required with key support vendors
Manage and set up new hardware following IT policies and procedures

Person Specification

Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members or 3rd party vendors.
1 to 2 years’ experience of working in a similar role covering the technologies listed in the technical specification. Preferably with exposure to an ITIL based Service Desk.
Experience working within a legal environment using the MatterSphere DMS would be advantageous.
Excellent written and verbal communication skills.
Strong interpersonal skills and relationship management.
Well organised and able to prioritise own workload, working independently as well as in a team.
Proven IT technical experience, specifically the use of Microsoft Office and Windows desktop and server Operating Systems.
Must be willing to travel to our sites across the North West.
Responsible for identifying and assisting in the resolution of issues or queries escalated from staff within agreed timescales
Throughout the (to be defined) IT escalation process, maintain regular communication with Team Leader in order to manage customer expectations
Responsible for escalating unresolved problems within the agreed timescales to the external IT support Centre
Managing crisis situations, which may involve complex IT issues

Process Development

Carry out analysis into causes of technical issues and produce permanent solutions with the appropriate teams
Keeping up to date with the latest technologies

Essential Technical Experience

You must be able to demonstrate knowledge working within environments that utilise the following systems and processes:

Multiple sites connected via MPLS
Windows technology based (Exchange and SQL)
Virtualisation (VMWare)
Storage Area Network (HP)
MatterSphere Business Application
Indigo
Stringent data protection requirements
PCI requirements

Knowledge & Experience

Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
Excellent people management skills and understands dynamics of working within a team
Strong attention to detail
Self-motivated, results-oriented with a positive outlook
Remains calm under pressure and easily adapts to change
Enthusiastic and committed
Approachable, well presented and professional
Proficient written and oral communication skills.
The ability to organize, priorities and manage your time
Be willing to roll their sleeves up when required
Full UK drivers licence is desirable due to regular travel required to our offices around the North West

In return, we can offer you a competitive salary and benefits package.

Hours: 37.5 hours per week (full time)

Salary: Competitive
Closing Date: 5 August 2026

Applications to: Please apply for this role by sending your CV and covering letter to [email protected] quoting job reference 2IT

Please note, this vacancy may be closed at any time if sufficient applications have been received.
No agencies

Apply Now

Refine Your Search

technical support occupations jobs in lytham, lan

IT Support Analyst

AIR ERP Support Analyst

Service Desk Analyst; EO; Permanent; Liverpool/Newport

1st Line IT Service Desk Engineer

MIS Support and Training Analyst

IT Support Technician

IT Support Technician

1st Line Support IT Engineer

Customer Service Representative

Service Desk Engineer

Schools ICT Engineer

APPRENTICE DIGITAL SUPPORT TECHNICIAN

Senior Helpdesk Analyst

ICT Support Engineer

IT Support Engineer (1st Line)

Technical Support Engineer

IT Service Desk Analyst

2nd Line IT Support Engineer

Digital Skills Coach

IT Technician

I want to receive the latest job alerts for technical support occupations in lytham, lan

Explore jobs in more locations

Job Purpose

Key Responsibilities

Knowledge & Experience

Jobseeker tools

Employer Tools

Browse

Stay Connected