Technical support Work, Jobs in Staffordshire (with Salaries)

Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Continuous improvement
- Employee discount
Junior I.T. Support Technician
Steelstrip Services Ltd —Dudley
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
9d
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Walsall
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
IT Recycling Specialist
Converge Technology Solutions —Stafford
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Business development
11d
IT Service Support Analyst
Derby City Council —Derby
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
5d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
Quick apply
1d
Field Support Specialist
FOODHUB —Wolverhampton
- £34,258 a year
- Weekend availability
- Software troubleshooting
- Sales
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
4d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Windows
- Microsoft Office
- Presentation skills
- Annual leave
11d
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
10d
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
Technical Product Support Specialist – OEM Engines and Generators
JCB —Uttoxeter
- Full-time
- Customer service
- Engineering
- Data analysis skills
- Gym membership
Quick apply
Software Support Specialist (WMS)
Pets at Home —Stafford
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Driving
- Travel
9d
Technical Support Engineer
Cromwell —Derby
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Sick pay
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
1d
IT Service Desk/Site Engineer
JN Bentley —Shifnal
- Full-time
- Customer service
- Windows
- Travel
Quick apply

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Application Support Analyst (Nights)

Resonate Tech
Derby

Quick apply

Job details

£40,000 - £45,000 a year

Benefits

Free flu jabs
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
DevOps
English
Bash (Unix shell)
SQL
Firewall
Zendesk
Computer networking
ServiceNow
Agile
Linux
Application support
Communication skills

Full job description

About us

We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using deep technology expertise and industry experience to deliver solutions that meet transport challenges across the UK and beyond. Harnessing our great ideas and turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network.

Overview of the Role

We are looking for individuals who are passionate about modern IT practices and technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively with our customers, and our own technical staff.

You do not need a background in rail - experience in systems that provide essential business services will be an advantage.

Key Accountabilities and Responsibilities

Support and maintain our traffic management, simulation and training systems, and associated equipment in accordance with documented designs
Provide remote support, attending site as required, to support commissioning activities or to facilitate incident resolution
Support and maintain monitoring solutions for our environments and customer applications
Work within specified service level agreements for response and resolution times
Support innovation and advise on the implementation of new technologies
Engage with internal teams around technical solutions and requirements, and implementation of best practices
Interact with internal subject matter experts on incidents and service requests that require an advanced level of technical input
Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals
Clearly document issues, requests, and solutions within the ITSM system
Contribute to and maintain the internal knowledge base
Act as a mentor to develop the knowledge and experience of other technical colleagues
Identify process and other improvements within the directorate and raise them through the appropriate channels

Requirements

Skills and Experience

Experience in supporting Linux/Windows: system and network configuration, software installation, troubleshooting, bash scripting, with the ability to analyse system logs
Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
Experience in working with on-premise, cloud and hybrid infrastructure environments
Experience in working with CRM or ITSM tools such as Zendesk or ServiceNow
Excellent command of the English language both written and spoken
Familiarity with DevOps and Agile methodologies
Familiarity with the use of structured query language would be an advantage

Competencies and Behaviours

A strong communicator with experience in a customer-facing role or roles
Excellent analytical, troubleshooting, and problem-solving skills
Self-led learner with ability and drive to investigate, learn, and develop
Comfortable building relationships, collaborating and communicating with multiple teams and stakeholders, of varying technical experience, both internally and externally
Innovative, creative, and passionate about what you do, with a thorough attention to detail
Highly organised, resilient, and able to manage individual workload

Working Pattern

This is a remote, home-based role - it may require occasional attendance at client premises for site- based activities. The ability to reach and attend one of our three offices (Derby, Milton Keynes, or London), for training, product familiarisation, and support activities as required would be an advantage.

Support issues and activities rarely fit neatly into regular hours; therefore, our support team operates a “4 on, 4 off” shift system basis to provide 24/7, year-round coverage for our clients. You will work on a shift system with each working period consisting of four shifts of 12 hours, followed by a break of four shifts. We are looking for night shift workers to work 6pm – 6am.

In order to provide the best onboarding experience and training, this role will follow a different working pattern for the first 6-10 weeks which will be Monday - Friday 9am-5pm. During this period there is a requirement for 2 days a month working from the Derby office.

Benefits

Home based with travel to Resonate and client sites as required
Working pattern of 4 on, 4 off, 12-hour days
For training and familiarisation, working pattern to start with standard office hours (5 day week) for approx. 6-8 weeks (flexible, depending on candidate and team readiness)
20 shifts leave per annum

Pension plan through Aviva with matched contributions from 5%-8%
Private healthcare for you and immediate dependents, currently with Bupa on a medical history disregarded basis
Group Life Assurance cover (currently 6x salary)
Group Income Protection cover (in the event of incapacity currently provides 50% salary plus a 10% pension contribution after 52 weeks)

Wellbeing

Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
Company sick leave and pay – enhanced provision subject to qualify period of service
Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
Free eye tests and annual flu vaccinations - available to all colleagues

Quick apply

Refine Your Search

technical support jobs in staffordshire

Application Support Analyst (Nights)

VodafoneThree - Incident Specialist

Junior I.T. Support Technician

3rd Line Technical Support Engineer

Desktop Support Engineer

IT Recycling Specialist

IT Service Support Analyst

Desktop Support Analyst - Derby

IT Infrastructure Support Technician

Support Engineer

2nd Line Technical Support Engineer

Field Support Specialist

Desktop Support Engineer (two roles)

Junior IT Support Technician

Service Desk Analyst

Technical Product Support Specialist – OEM Engines and Generators

Software Support Specialist (WMS)

Technical Support Engineer

Senior Network Support Engineer - Reactive

IT Service Desk/Site Engineer

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