Technical coach Work, Jobs in Nottingham, Eng (with Salaries)

Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
8h
Senior Analyst
Specsavers —Nottingham
- Up to £36,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Continuous improvement
IT Project Manager - Digital
Boots —Nottingham
- Full-time
- Employee assistance programme
- Employee discount
1d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
Head of Training
Blue Mountain Homes Ltd —Belper
- £43,000 - £45,000 a year
- Full-time
- Research
- Supervising experience
- Travel
Quick apply
12d
Under 16 Head Coach
Nottingham Forest Football Club —Nottingham
- Full-time
- Data analysis skills
- Analysis skills
- First Aid Certification
- Free parking
- Employee assistance programme
5d
External Manufacturing Quality Auditor
Reckitt —Nottingham
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Master Technician
Everyman Driving Experiences —Donington Park
- £40,000 - £55,000 a year
- Full-time
- Supervising experience
- Quality control
- Mentoring
Quick apply
5d
Maintenance Lead
Reckitt —Nottingham
- Full-time
- Maintenance
- Leadership
- Employee assistance programme
- Life insurance
Gadsby's Technical Manager
Lincolnshire Co-operative —Southwell
- £38,000 - £42,000 a year
- Bakery
- Continuous improvement
- Quality control
- Annual leave
- Employee discount
9d
Operations Systems Lead
Butternut Box —Worksop
- Full-time
- Free parking
- Employee discount
Quick apply
Apprentice Vehicle Damage Assessor
Fix Auto UK Apprentices —Loughborough
- From £320 a week
- Full-time
- Computer literacy
- No experience needed
- Computer skills
Quick apply
2d
Change Delivery Manager
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Locomotive Technician (Mechanical or Electrical Bias)
HNRC Swietelsky —Barrow Hill
- £40,872.00 - £48,255.48 a year
- Full-time
- Schematics
- Maintenance
- English
- Sick pay
Quick apply
Accounts Semi Senior
RMT Accountants & Business Advisors —Nottingham
- Mentoring
- Time management
1d
Senior C&I Engineer - Information & Communications Technology (ICT)
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Mentoring
12d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Life insurance
13d
Assistant Coach - Cheerleading
Nottingham Trent University —Nottingham
- £15 an hour
- Part-time
- Hybrid work
- Annual leave
- Employee discount
Staff Software Engineer - React, Typescript
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Mentoring
- Software development
- AI
- Annual leave
ETC Mentee Coach
Leicester City Football Club Ltd. —Leicester
- Weekend availability
- First Aid Certification
- Travel
- Organisational skills
- Free parking
- Annual leave
12d

I want to receive the latest job alerts for technical coach in nottingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Specialist

UL Solutions -
Nottingham

Apply Now

Job details

8 hours ago

Qualifications

French
Technical troubleshooting
Spanish
Computer Science
Client engagement
Mentoring junior staff
Engineering
Ticket management
SQL querying
English
Japanese
Bachelor's degree
Ticket management systems
Relationship management
Customer support
Customer interaction
Application support
Chinese
Communication skills
German
Information Technology

Full job description

Configuration and Troubleshooting:
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.

Configuration and Troubleshooting:

Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.

Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers.

Additionally, provide assistance to existing customers at critical times of the year. May support multiple products and technology.

Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).

Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported).

Interface with global customers

May be assigned as a dedicated representative for specific customers’ accounts (depending on the product)

Collaboration:

Collaborate with other team members on complex issues/requirements.

Coach new team members.

Participate in brainstorming sessions and contribute with creative ideas.

Escalate to T3 when needed (see more details in the escalation section below).

Other responsibilities:

Attend customer meetings and calls as and when required.

Provide quick training to customers on existing functionality.

Perform additional duties as needed.

Education at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.
Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
Experience interfacing with external (and global) customers.
Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
Strong communication skills, both written and verbal.
Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers.
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:

Previous experience working in a global team with distributed workforce is desirable.
Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Apply Now

Refine Your Search

technical coach jobs in nottingham, eng

Technical Support Specialist

Senior Analyst

IT Project Manager - Digital

Microsoft Dynamics 365 Support Engineer (Business Central)

Head of Training

Under 16 Head Coach

External Manufacturing Quality Auditor

Master Technician

Maintenance Lead

Gadsby's Technical Manager

Operations Systems Lead

Apprentice Vehicle Damage Assessor

Change Delivery Manager

Locomotive Technician (Mechanical or Electrical Bias)

Accounts Semi Senior

Senior C&I Engineer - Information & Communications Technology (ICT)

End User IT Support Manager

Assistant Coach - Cheerleading

Staff Software Engineer - React, Typescript

ETC Mentee Coach

I want to receive the latest job alerts for technical coach in nottingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected