Technical support occupations Work, Jobs in Ashbourne, Dby (with Salaries)

Customer Service - Technical Support Engineer
Overclockers UK —Stoke-on-Trent
- Weekend availability
- Customer service
- Windows
- In-person
Quick apply
8d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
2d
ICT Cluster Support Technician - Telford & Staffordshire
REAch2 Academy Trust —Burton-On-Trent
- £27,187 - £28,985 a year
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
IT Technician
Tile Mountain Group —Stoke-on-Trent
- £26,436.80 a year
- 8 hour shift
- Linux
- In-person
- Communication skills
- Employee discount
Quick apply
6d
IT Support Engineer
Computacenter —Derby
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
7d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Trainee Technical Support Manager
Amcor —Heanor
- Full-time
- Construction experience
- Communication skills
- Time management
14d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
7d
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
11d
IT Coordinator
Retail Trust —Derby
- £33,000 - £36,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Customer service
Quick apply
6d
Customer Support Specialist (SaaS)
edays —Nottingham
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- APIs
- Free parking
- Annual leave
Quick apply
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
5d
IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Microsoft Office
Quick apply
Administrator (Support & Operations)
HCLTech —City of Nottingham
Systems Engineer
Abacode —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Software troubleshooting
- Microsoft Office
- Travel
7d
IT and Facility Support Specialist
Greentube —Nottingham
- £26,000 - £33,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Why Work With Us
Impulse Embedded —Newcastle-under-Lyme

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technical support occupations jobs near ashbourne, dby

Customer Service - Technical Support Engineer

Overclockers UK -
Stoke-on-Trent

Quick apply

Job details

Full-time
8 days ago

Qualifications

Customer service
Windows
Technical support
Customer support
Communication skills

Full job description

Overclockers UK is famous throughout the enthusiast PC community for its expertise in performance hardware, overclocking and modding. Through our innovative approach, we are a leading online provider of gaming PCs, components and peripherals. Overclockers UK is part of the Pro Gamers Group, an international e-commerce company with more than 700 employees at 12 locations worldwide.

We are seeking a talented and customer-focused individual to join our Customer Service and Support team as a Technical Support Engineer. In this role, you will play a crucial part in ensuring our customers receive top-tier support for their gaming systems and hardware.

Job Requirements:

Strong knowledge of current PC gaming hardware and trends.
Comfortable with providing customer service and technical support through tickets, Live chat, email, and phone.
Proficient in troubleshooting Windows-based computers remotely.
Understanding of common issues that can affect a customer's gaming system.
Weekend availability for remote work.
Excellent communication skills and a customer-centric approach.
On-site working, Monday to Friday 08.30 - 17.30 at Overclockers HQ in Stoke on Trent. Requirement to provide weekend cover as part of a rota but typically, once every three weeks which can be worked flexibly at home. Total weekly hours = 40.

Responsibilities:

Utilise a strong working knowledge of current PC gaming hardware to assist customers with technical enquiries and issues.
Provide exceptional customer service and support through various channels, including tickets, email, and phone.
Provide software support and have an understanding of what issues can be caused by an operating system, games or a combination of components.
Troubleshoot Windows computers remotely, diagnosing and resolving issues while understanding the root causes of customer system problems.
Flexibility to work both at Overclockers HQ Monday to Friday and from home during weekend shifts. Weekend work is very flexible, but required typically once every three weeks with a day in lieu provided during the week.
Collaborate with our established Returns department team to handle day-to-day tasks, including receiving returns, testing hardware, and providing live customer support for hardware and systems.

Preferred Qualifications:

Prior experience in a technical support role, especially in a gaming hardware environment.
Familiarity with Gaming and Custom PC builds.
A passion for gaming and a deep understanding of the gaming community.
2 years experience in a customer service role

Why Overclockers?

You will get to work alongside a passionate team of gamers and hardware enthusiasts with access to cutting-edge gaming hardware and products.

If you are a dedicated and knowledgeable individual with a passion for gaming and technical support, we encourage you to apply and become a part of the Overclockers family.

Overclockers UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick apply

Refine Your Search

technical support occupations jobs in ashbourne, dby

Customer Service - Technical Support Engineer

Desktop Support Engineer

ICT Cluster Support Technician - Telford & Staffordshire

IT Technician

IT Support Engineer

Desktop Support Analyst - Derby

Application Support Analyst (Nights)

Trainee Technical Support Manager

Desktop Support Analyst

ICT Technician

IT Coordinator

Customer Support Specialist (SaaS)

2nd Line Support Engineer - Nottingham based

IT Specialist

Administrator (Support & Operations)

Systems Engineer

Systems Engineer

Service Desk Analyst

IT and Facility Support Specialist

Why Work With Us

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