Application support Work, Jobs in Ipswich, Eng (with Salaries)

Customer Experience Officer
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
13d
Business Support Specialist – Cargo & Specie
WTW —Ipswich
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Customer Service Specialist (iGaming online)
Onyx Gaming —Colchester
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
9d
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
Quality Assurance Analyst
SOUTHERN COMMUNICATIONS LIMITED —Woodbridge
- £28,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- APIs
- Free parking
- Health & wellbeing programme
Quick apply
IT Systems Engineer
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
Business Analyst
The Registered Office (UK) Ltd —Ipswich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Azure
- DevOps
Quick apply
4d
Client Support - Management Services
Miller Insurance Services —Ipswich
- Travel
- Annual leave
FINMAR Client Relationship Manager
WTW —Ipswich
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
4d
Full Stack Web Developer - Office Based
Mass Creations —Bury St. Edmunds
- Up to £32,000 a year
- Full-time
- Analysis skills
- JavaScript
- APIs
- Annual leave
- Work from home
Quick apply
Business Intelligence (BI) Developer & Data Analyst
Wilkin & Sons Ltd —Colchester
- £30,000 - £35,000 a year
- Full-time
- ERP systems
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply
5d
Document Controller
Civil Works Alliance —Ipswich
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
4d
IT Engineer (Network)
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Computer networking
- Annual leave
11d
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
2d
AI Software Engineer
Southern Communications Group —Melton
- £25,000 - £35,000 a year
- Full-time
- Java
- Master's degree
- C++
- Free parking
Senior Systems Administrator
BUUK Infrastructure —Bury St. Edmunds
- Hybrid work
- Azure
- No degree
- Computer networking
Programme Manager - 12 Month FTC
SmartestEnergy —Ipswich
- £50,000 - £59,000 a year
- Hybrid work
- Travel
- IT
Quick apply
Principal Engineer/Project Manager (Operational Technology)
Sweco UK —Ipswich
- Part-time
- Hybrid work
- Project management
- Travel
- In-person
- Employee assistance programme
- Employee discount
8d
IT Infrastructure Security Specialist
Woods Air Movement —Colchester
- Hybrid work
- Azure
- English
- Analysis skills
- Employee assistance programme
- Sick pay

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application support jobs near ipswich, eng

Customer Experience Officer

Suffolk County Council -
Ipswich

Apply Now

Job details

Full-time
£25,185 a year
13 days ago

Benefits

Annual leave
Company pension
Pay rise
Paid volunteer time

Qualifications

Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Suffolk County Council
Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
Salary: £25,185 per annum (pro rata for part time)
Hours: 37 hours per week, Flexible working options available - 4 posts
Contract: Permanent

As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Customer Experience Officer, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

Join us as a Customer Experience Officer and play a vital role in providing excellent customer service. In this frontline position, you'll be the first point of contact for customers for a variety of Council services, handling enquiries through multiple channels like phone, email, web chat, and social media. You'll use your outstanding communication abilities and knowledge of our services to resolve queries accurately and efficiently. We're seeking individuals with proven customer service experience, strong IT proficiency, and the ability to thrive in a fast-paced, target-driven environment. If you're passionate about making a positive difference and delivering outstanding support to the people of Suffolk, we'd love to hear from you.

You will need

proven customer service experience
excellent communication and IT skills
ability to communicate with customers in a clear and tactful manner, show empathy and resolve conflict effectively through a range of mediums including telephone, digital and written correspondence
excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives
contact centre experience is preferred but not essential as full training will be given.

The contact centre is open from 8.30am - 5.30pm, Monday - Friday and there are a variety of shifts to cover the opening hours.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

Your role is a key part of the Customer Service team and sits in the overall area of Communications and Customer Service. The wider team includes Web and Digital Transformation, Social Media and Customer Data and Insight. This is a central team that interacts with all parts of the organisation

We are a busy and supportive team who takes pride in giving the best service we can.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk)

For more information

Please contact Nicole Prentice for a casual conversation. You can contact them by calling 01473 296549 or emailing [email protected]

How to apply

Step 1 - Read the Job and Person Profile (word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (word).

1. Describe your experience working in a team environment toward shared goals and targets. What role did you play?

2. Tell us how you would handle a situation where you didn't have enough information to fully resolve a customer's enquiry.

3. What has interested you in applying for this position within Customer Services?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30pm 19 July 2026.

Interview date: Week commencing 3 August 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).

Apply Now

Refine Your Search

application support jobs in ipswich, eng

Customer Experience Officer

Business Support Specialist – Cargo & Specie

Customer Service Advisor - SZC

Customer Service Specialist (iGaming online)

Facilities Helpdesk Operative

Quality Assurance Analyst

IT Systems Engineer

Business Analyst

Client Support - Management Services

FINMAR Client Relationship Manager

Full Stack Web Developer - Office Based

Business Intelligence (BI) Developer & Data Analyst

Document Controller

IT Engineer (Network)

Graduate IT Analyst

AI Software Engineer

Senior Systems Administrator

Programme Manager - 12 Month FTC

Principal Engineer/Project Manager (Operational Technology)

IT Infrastructure Security Specialist

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