Technical support occupations Work, Jobs in Castle Donington, Lec (with Salaries)

Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
IT Service Support Analyst
Derby City Council —Derby
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
5d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
2d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
13d
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- ERP systems
- SQL
- Accounting
Quick apply
4d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
12d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Windows
- Microsoft Office
- Computer networking
Quick apply
4d
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Information, Systems & Technology (IST) Trainer
Derbyshire Fire & Rescue —Codnor
- £37,280 a year
- Temporary
- Microsoft Office
- Travel
- Annual leave
- Employee discount
9d
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Customer service
- Salesforce
- Human resources
- Employee discount
- Referral programme
Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply

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Technical Support Advisor

SolaX Power UK Ltd
Atherstone

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Free parking
Casual dress
Company events
Employee discount
On-site parking

Qualifications

Software troubleshooting
English
Technical support
Zendesk
IT support
Communication skills

Full job description

Are you patient, customer-focused communicator looking to step into the booming renewable energy sector?

We are seeking a dedicated Technical Support Advisor to join our UK after-sales team.

Based entirely in our office, you will act as the friendly and essential first point of contact for installers out in the field.

We will provide comprehensive product training, empowering you to confidently provide efficient remote support and guide users through basic troubleshooting for our solar inverters and energy storage systems.

Key Responsibilities:

Dedicated Helpline Support: Act as the primary voice of our company, answering incoming phone calls from UK installers and on-site customers to provide immediate technical assistance.

Guided Troubleshooting: Calmly and clearly guide installers through basic operations, system settings, and standard troubleshooting procedures for our inverters and battery systems.

Ticket Management: Use Zendesk to accurately log, track, and close incoming support cases, ensuring every customer query is handled professionally.

Seamless Escalation: Identify complex technical issues, document the details clearly, and promptly escalate them to our Senior Engineers or R&D team for further investigation.

Requirement:

Experience: Previous experience in a call center, technical support helpline, or a similar customer-facing role. (While not strictly required, a background as an electrician apprentice or practical PV/battery installation experience is a strong bonus!)

Empathy & Resilience: High patience and a strongly customer-oriented mindset. You must be adept at managing the emotional stress of installers who are facing urgent issues on-site.

Communication Skills: Excellent verbal and written English. You must be able to explain technical steps clearly and confidently over the phone.

Professional Skills: Familiarity with standard office tools. Experience with ticketing systems (e.g., Zendesk) is highly preferred.

Mindset: A genuine and strong willingness to learn technical concepts in the renewable energy sector.

Education: No specific degree required - your communication skills, empathy, and eagerness to learn are what matter most to us.

Must have the right to work in the UK without sponsorship.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in castle donington, lec

Technical Support Advisor

Desktop Support Engineer

IT Service Support Analyst

Application Support Analyst (Nights)

IT Desktop Support Technician

Desktop Support Analyst - Derby

2nd Line Support Engineer - Nottingham based

Service Desk Coordinator

Support Engineer

Support Analyst

IT Helpdesk Technician

Associate Field Services Technician, IT

IT Service Desk Specialist

IT Technician

ICT Technician

Regional Support Engineer

Service Desk Analyst

Information, Systems & Technology (IST) Trainer

Application Specialist

Systems Engineer

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