Delivery manager Work, Jobs in Johnstone, Rfw (with Salaries)

Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Employee assistance programme
Team Leader
Scottish Power —Glasgow
- £45,400 - £56,750 a year
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
4d
Service Delivery Manager
HCLTech —Glasgow
- English
- Master's degree
- Continuous improvement
Construction Delivery Programme Manager
Fanissa Construções Ltd. —Glasgow
- £82,000 a year
- Full-time
- Engineering
- Budgeting
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
Works Delivery Manager [Off Track]
Network Rail —Glasgow
- £43,588 - £69,839 a year
- Full-time
- Databases
- Driving
- Leadership
- Annual leave
- Employee discount
Field Based Account Manager
Yellowcom Ltd —Glasgow
- £30,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Annual leave
Quick apply
11d
Engineering Delivery Manager
Thales —Glasgow
- Full-time
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Technical Sales Manager 1
Expro —Houston
- Microsoft Powerpoint
- Microsoft Word
- Business development
Account Manager
Gallagher —Glasgow
- £67,500 - £117,500 a year
- Full-time
- Analysis skills
- Mentoring
- Leadership
Assistant Manager
Farmfoods —Saltcoats
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
5d
Key Account Manager
Synmatch AI —Scotland
- Customer service
- Business development
- Travel
- Referral programme
Engineering Delivery Manager
ALTEN —Glasgow
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Quick apply
8d
Night Manager - Dunoon
Morrisons —Dunoon
- Night shift
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Senior Client and Operation Manager
Scottish Power —Glasgow
- From £66,000 a year
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Employee discount
10d
Engineering Delivery Manager
Expleo —Glasgow
- Management
- Engineering
- Bachelor's degree
Night Manager
ASDA —Glasgow
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
1d
Sales Account Manager
FAIR FARES 4 U LIMITED —Glasgow
- £33,400 - £33,500 a year
- Full-time
- Salesforce
- Data analysis skills
- Business development
Quick apply
Replenishment Manager
B&M Retail —Coatbridge
- £27,873 a year
- Weekend availability
- Leadership
- Employee discount
5d
Branch Commercial Sales Manager
City Commercial —Glasgow
- Full-time
- Business development
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader - Clydebank Co-op KeyStore
Clydebank Co-operative Society Ltd —Clydebank
- From £28,400 a year
- Full-time
- Customer service
- Merchandising
- Supervising experience
Quick apply

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Service Delivery Manager (Scotland)

North -
Renfrew

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Client engagement
Stakeholder liaison
IT service management
Ticket management
Internal department liaison
Microsoft Office Suite
Technical support
Business development
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Management reporting
Customer support
Customer interaction
Project management experience
Communication skills
Analytics
PRINCE2 Certification

Full job description

Job Title:Service Delivery Manager

Location: Scotland

Salary: Competitive

Type: Permanent

Sector: PubliC Sector

Job Description

Service Delivery Manager

Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels.
As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence.
As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve.
Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed.
Be a North brand ambassador.

Responsibilities

Act as a main point of contact for select number of contracted service clients
Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement
Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise
Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations
Provide the client with technical advice and guidance in line with supported systems
Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution
Manage improvement strategies with the client and action these
Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained
Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns
Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract
Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract
Contribute to a quarterly business review with large customers
Contribute to the implementation of Service Improvement Plans for jeopardy contracts

Qualifications
For development purposes the following knowledge, skills and experience are required.

List of skills & experience.

Have worked in a Managed Service environment with working knowledge of Physical Security .
Technically aware of the technology stack for which North is delivering the managed service Physical security Systems .
Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems .
Strong service management and planning skills.
Understand commercial issues.
Financial management awareness.
Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc.
Ability to manage a multi-skilled service delivery team both internal and via partners.
Excellent communication skills.
Ability to meet strict deadlines.
An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle.
Project Management experience and qualification, Prince 2 or equivalent would be an advantage.
Ability to use data analytics to drive focus and service improvements.

Benefits

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK

www.north.tech

Apply Now

Refine Your Search

delivery manager jobs in johnstone, rfw

Service Delivery Manager (Scotland)

Team Leader

Service Delivery Manager

Construction Delivery Programme Manager

Works Delivery Manager [Off Track]

Field Based Account Manager

Engineering Delivery Manager

Technical Sales Manager 1

Account Manager

Assistant Manager

Key Account Manager

Engineering Delivery Manager

Night Manager - Dunoon

Senior Client and Operation Manager

Engineering Delivery Manager

Night Manager

Sales Account Manager

Replenishment Manager

Branch Commercial Sales Manager

Team Leader - Clydebank Co-op KeyStore

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