It Work, Jobs in Rayleigh, Ess (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
IT Support Officer
HTS (Property & Environment) Ltd —Harlow
- £34,141.30 - £35,443.97 a year
- Full-time
- Computer literacy
- Data analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
12d
Field Engineer – Cabling & IT Support
Arc —Basildon
- Travel
- Communication skills
- Paid training
- Employee assistance programme
11d
IT Field Engineer
Balfour Beatty —Dartford
- Hybrid work
- Customer service
- Annual leave
4d
Service Desk Analyst
Southern Housing —Sittingbourne
- £30,186 a year
- Full-time
- In-person
- Annual leave
6d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
Plant IT CIM Engineer
Select Engineering —Dagenham
- £27.38 an hour
- Weekend availability
- Agile
- Communication skills
Teacher Information Technology
B2B Educators UK —Romford
- £34,500 - £42,500 a year
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Computer networking
- Flexitime
Quick apply
13d
ERP System Analyst
TE Connectivity —Braintree
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee stock purchase plan
Service Desk Support
NBC Environment —Chelmsford
- £27,000 a year
- Full-time
- Customer service
- In-person
- Annual leave
Quick apply
12h
IT Infrastructure & Security Technician
Amphenol Martec Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Plant IT Computer Integrated Manufacturing Engineer
ALTEN —Dunton Wayletts
- Weekend availability
- Engineering
- Maintenance
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
1d
Technical Support Specialist (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
5d
Technical Support Manager (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Continuous improvement
- Team management
- Computer networking
5d
Technical Support and Office Admin
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
3d
AI Solutions Architect
MSX International —Colchester
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Quick apply
SOLUTION ARCHITECT
Laing O'Rourke —Dartford
- Computer Science
- Presentation skills
- Product management
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Temporary
- Travel
- In-person
- Up to 25% travel
Quick apply
12d
Senior IT Specialist
Nspire —Hockley
- £78,000 - £81,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
13h
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Azure
- Databases
- Employee discount
- Sick pay
Quick apply
4d

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2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Operating systems
Customer service
Firewall
Computer networking
SharePoint
IT
VMWare
Active Directory
Intune

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

it jobs in rayleigh, ess

2nd Line Helpdesk Engineer - Basildon or Yateley Office

IT Support Officer

Field Engineer – Cabling & IT Support

IT Field Engineer

Service Desk Analyst

IT Help Desk Technician

Plant IT CIM Engineer

Teacher Information Technology

ERP System Analyst

Service Desk Support

IT Infrastructure & Security Technician

Plant IT Computer Integrated Manufacturing Engineer

Technical Support Specialist (Hybrid)

Technical Support Manager (Hybrid)

Technical Support and Office Admin

AI Solutions Architect

SOLUTION ARCHITECT

IT Technician

Senior IT Specialist

IT Technical Support

I want to receive the latest job alerts for it in rayleigh, ess

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