Client services occupations Work, Jobs in Godalming, Sry (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
11d
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
Customer Service Administrator
The Pallet Network —Crawley
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative
Vin-X Limited —Horsham
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
Quick apply
12d
Customer Service & Operations Coordinator
Bio Collectors Ltd —Mitcham
- £30,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- In-person
- Free parking
- Store discount
Quick apply
1h
Customer Service Advisor
Pen Underwriting —Liphook
- Customer service
- Microsoft Office
- Administrative experience
- Employee stock purchase plan
- Life insurance
Client Liaison Officer
ABC Education —Bordon
- £29,000 - £31,500 a year
- Full-time
- Customer service
- Communication skills
- Teaching
Customer Success Rep II [Life Sciences]
Honeywell —Bracknell
- Full-time
- Remote
- Marketing
- Salesforce
- Bachelor's degree
Customer Care Executive
Castleview Cars —Windsor
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Customer service
- SQL
- JavaScript
Quick apply
Customer Account Support Specialist
Dexcom —Bracknell
- Full-time
- Remote
- Microsoft Excel
- Sales
- Travel
Service Desk Administrator / Coordinator
Zetes Ltd —Twyford
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
Quick apply
Customer Support Executive (m/f/d)
KARL STORZ —Slough
- Full-time
- CRM software
- Customer service
- Salesforce
- Employee discount
- Sick pay
Account Co-ordinator
Waitrose & Partners —Bracknell
- £29,600 - £44,000 a year
- Temporary
- Hybrid work
- Customer service
- Travel
4d
Client Operations Specialist (Internal Account Manager)
AHEAD —Reading
- £35,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
10d
Client Service Administrator
BidvestNoonan —West Byfleet
- £26,227.50 a year
- Monday to Friday
- Communication skills
Quick apply
3d
Customer Success Executive
Carwow —Winnersh
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK
IGEL Technology GmbH —Reading
- Part-time
- Computer Science
- English
- IT
11d
Customer Service Account Executive - German Speaking
Clinigen —Weybridge
- Full-time
- Hybrid work
- Oracle
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
12d

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client services occupations jobs near godalming, sry

Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time

Qualifications

Sales
Customer service
SAP
Supply chain
ERP systems
ATS
Microsoft Office
IT support
Communication skills
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

Refine Your Search

client services occupations jobs in godalming, sry

Customer Service Advisor

Client Service Manager

Customer Service Representative - Packaging

Customer Service Administrator

Customer Service Representative

Customer Service & Operations Coordinator

Customer Service Advisor

Client Liaison Officer

Customer Success Rep II [Life Sciences]

Customer Care Executive

Partner Success Representative (Maternity Cover)

Customer Account Support Specialist

Service Desk Administrator / Coordinator

Customer Support Executive (m/f/d)

Account Co-ordinator

Client Operations Specialist (Internal Account Manager)

Client Service Administrator

Customer Success Executive

Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK

Customer Service Account Executive - German Speaking

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Diversity & Inclusion at Zentiva:

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