Customer support coordinator Work, Jobs in Tamworth, Sts (with Salaries)

Operations Coordinator - Vehicle Tracking & Recovery - 4-Day Week, Afternoon / Evenings
Global Telemetrics —Coalville
- £13.00 - £14.50 an hour
- Overtime
- Customer service
- Analysis skills
- In-person
Quick apply
2d
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Corporate Office Care Coordinator
Sainsbury's —Coventry
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
RFQ Sales Coordinator
Hayley Group —Oldbury
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Clinic Coordinator / Receptionist for Skin Clinic
City Laser & Skin Clinic —Leicester
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
1d
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Online Administration Coordinator
BCA —Swadlincote
- £26,926.24 a year
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Admissions Coordinator
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
4d
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Administrative experience
- JavaScript
- In-person
- Free parking
- Annual leave
Quick apply
4d
Customer Service Coordinator
The Pallet Network —Swadlincote
- £15,996.32 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Service Coordinator
Arrow Industrial Group Limited —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
14d
Part-time Sales Lead Coordinator
Edward Howell Galvanizers Ltd , part of Wedge Group Galvanizing —Willenhall
- £13.73 an hour
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
9d
Conference & Events Sales Co-Ordinator
Warwickshire County Cricket Club —Birmingham
- £25,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Communication skills
- Free parking
Quick apply
10d
Customer Service Coordinator
Tarmac —Loughborough
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Operations Coordinator - Vehicle Tracking & Recovery - 4 Days On, 4 Days Off
Global Telemetrics —Coalville
- £13.00 - £14.50 an hour
- Overtime
- Customer service
- Analysis skills
- In-person
Quick apply
2d
Business Services Coordinator
Inspired Gaming Group —Burton-On-Trent
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HR & Payroll Coordinator (FTC)
Sika —Redditch
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply

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customer support coordinator jobs near tamworth, sts

Operations Coordinator - Vehicle Tracking & Recovery - 4-Day Week, Afternoon / Evenings

Global Telemetrics -
Coalville

Quick apply

Job details

Permanent
£13.00 - £14.50 an hour
2 days ago

Benefits

Company pension
Company events
On-site parking

Qualifications

Customer service
Logistics
Technical support
Analysis skills
Transportation management systems
Communication skills

Full job description

Operations Coordinator - Vehicle Tracking & Recovery ( internally considered Security Liason Officer)

Location: Coalville, Leicestershire
Job Type: Permanent
Hours: 34 Hours Per Week
Working Pattern: 4 Midweek Days Per Week, Afternoon / Evening Hours (9 Hour Shifts Including a 30-Minute Unpaid Break)
Salary: Starting from £13 per hour during the probationary period, rising to £14.50 afterwards. Performance throughout probation will be assessed against agreed KPI's, training progress, attendance and overall performance standards
Location: Office Based

About Global Telemetrics

Global Telemetrics is one of the UK's leading providers of vehicle tracking and stolen vehicle recovery solutions, operating trusted brands including SmarTrack and Autowatch UK.

Our technology helps protect thousands of vehicles across the UK, while our Operations Team works closely with customers, installers, engineers and police forces to provide outstanding support and assist with vehicle recovery when thefts occur.

Due to continued growth, we are looking for an Operations Coordinator to join our team in Coalville.

Why Join Global Telemetrics?

This is far more than a typical customer service role.

Every day brings a new challenge. You could be helping a customer resolve an issue with their tracking system, supporting an installer in the field, investigating an unusual vehicle alert, assisting with a theft case, or helping coordinate the recovery of a stolen vehicle.

You'll gain experience across customer service, operations, technical support, incident management and vehicle recovery, developing a broad range of valuable skills within a growing and innovative business.

Career Development & Progression

We believe in developing talent from within.

Many of our team members started in entry-level operational roles similar to this one and have gone on to build successful careers across the business. Several colleagues have progressed into:

Senior Operations roles
Team Leader and Management positions
Sales and Account Management roles
Technical and specialist positions
Other key departments across the organisation

We actively support employees who demonstrate commitment, initiative and a willingness to learn. As our business continues to grow, so do the opportunities available to our team.

This role can be the start of a long-term career, not just your next job.

About the Role

This is a varied and fast-paced role where no two days are the same.

Working within our Operations Team, you'll play a key role in supporting customers, monitoring vehicle tracking systems and ensuring incidents are managed effectively. You'll work closely with customers, installers, engineers, colleagues and external agencies to help resolve issues and deliver an excellent customer experience.

A typical day may involve responding to vehicle tracking alerts, speaking with customers by phone, assisting with theft and recovery cases, troubleshooting technical issues, supporting installers, managing support tickets, updating records and ensuring operational tasks are completed accurately.

Full training will be provided on our products, systems and processes, so previous experience within vehicle tracking or telematics is not required.

Key Responsibilities

Alert Monitoring & Incident Response

Monitor vehicle tracking alerts and assess potential security risks.
Contact customers to confirm the status and security of their vehicles.
Escalate suspected theft incidents in line with company procedures.
Support the coordination and administration of vehicle theft and recovery cases.
Liaise with police forces and other stakeholders when required.

Customer Support & Ticket Management

Handle customer enquiries professionally by phone and email.
Investigate and resolve issues raised through the company ticketing system.
Provide customers with advice, guidance and regular updates.
Ensure issues are resolved efficiently and customer expectations are met.
Maintain accurate records of customer interactions and actions taken.

Technical & Installer Support

Support installers and engineers with tracker commissioning and troubleshooting.
Assist with diagnosing and resolving issues remotely where possible.
Test devices and investigate reported tracking or connectivity issues.
Escalate complex technical issues to the appropriate teams when required.

Administration & Operational Support

Maintain accurate customer and vehicle records.
Ensure theft cases and operational activities are fully documented and up to date.
Respond to emails and internal enquiries in a timely manner.
Work collaboratively with other departments to ensure a high standard of service.
Support the day-to-day operation of a busy and dynamic Operations Team.

What We're Looking For

We're looking for someone who is organised, adaptable and enjoys working in a busy environment where priorities can change quickly.

The ideal candidate will be:

Confident and professional when communicating on the phone.
Calm and composed when working under pressure.
Highly organised with excellent attention to detail.
Able to manage multiple tasks and priorities effectively.
A proactive problem solver who enjoys investigating issues and finding solutions.
Customer-focused with a commitment to delivering excellent service.
Comfortable learning new systems, processes and technologies.
A positive team player who takes ownership of their work.

Skills & Experience

Previous experience in any of the following would be beneficial:

Customer service
Administration
Operations support
Helpdesk or ticket management
Technical support
Call handling environments

However, industry experience is not essential.

We are more interested in attitude, reliability, attention to detail, communication skills and a willingness to learn.

Full training will be provided.

Benefits

Competitive salary with progression opportunities.
34 hour working week
Four-Day Working Week
Overtime opportunities available.
Company pension.
On-site parking.
Company events.
Full training and ongoing support.
Genuine internal career progression opportunities.
Opportunity to join a growing and innovative technology business.

Apply Now

If you're confident, adaptable, enjoy problem-solving and thrive in a fast-paced environment where every day is different, we'd love to hear from you.

Join Global Telemetrics and become part of a team that helps protect vehicles, supports customers and plays an important role in recovering stolen assets worldwide

Privacy Notice

By applying for this role, you acknowledge that the personal data you provide will be processed by Global Telemetrics. For recruitment and selection purposes, we will collect your name, contact details, previous employment details and, where appropriate, relevant qualifications held. We will only retain your application data for as long as is necessary and in line with our retention policy.

For further details, please see our full privacy policy:

https://terms.globaltelemetrics.com/privacy-policy/

Pay: £13.00-£14.50 per hour

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in tamworth, sts

Operations Coordinator - Vehicle Tracking & Recovery - 4-Day Week, Afternoon / Evenings

Export Coordinator / Warehouse Administrator

Corporate Office Care Coordinator

RFQ Sales Coordinator

Clinic Coordinator / Receptionist for Skin Clinic

Technical Support & Customer Success Coordinator

Online Administration Coordinator

Customer Account Coordinator

Admissions Coordinator

Customer Care Co-ordinator

Inbound Customer Service & Booking Coordinator

Customer Service Coordinator

Service Coordinator

Receptionist & Front of House Coordinator

Part-time Sales Lead Coordinator

Conference & Events Sales Co-Ordinator

Customer Service Coordinator

Operations Coordinator - Vehicle Tracking & Recovery - 4 Days On, 4 Days Off

Business Services Coordinator

HR & Payroll Coordinator (FTC)

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