Customer service representative Work, Jobs in Strood (with Salaries)

Client Services Coordinator
M S Webb & Company Limited —Chatham
- £28,000 - £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
4h
Customer Service Assistant
Wickes —Chatham
- £8.82 - £12.71 an hour
- Full-time
- Heavy lifting
- Annual leave
- Employee discount
6d
Customer Representative - Rainham
Nationwide Building Society —Rainham
- From £26,500 a year
- Temporary
- Banking
7d
Customer Service Assistant
PEAK MARKETING LIMITED —Maidstone
- £28,620.00 - £37,775.14 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
2d
Customer Service Specialist
Lendable —Chatham
- Full-time
- Heavy lifting
- Continuous improvement
- AI
- Employee discount
- Referral programme
Customer Service Advisor
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Service Representative
Moove Lubricants —Gravesend
- Full-time
- Spanish
- English
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
13d
Customer Service Advisor
L&Q —London
- £26,710 - £28,275 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
7d
Telesales/ Call Centre Representative/ Receptionist
Adam Bernard Solicitors —London
- Up to £21.71 an hour
- Full-time
- Customer service
- Salesforce
- Front desk
Quick apply
1d
Customer Support & Sales Associate
Priory Direct —Aylesford
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Business development
- Free parking
- Work from home
Quick apply
11d
Full Time Day/Night Shifts Customer Service Assistant
Game Nation —Deptford
- £12.71 - £13.21 an hour
- Overtime
- Customer service
- In-person
- Cash handling
- Health & wellbeing programme
- Employee assistance programme
Quick apply
13d
Senior Customer Service Representative
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- Microsoft Word
- Social media management
- Customer service
Quick apply
Customer Service Assistant
Wilson's Casino —Maidstone
- £12.80 - £13.65 an hour
- Full-time
- Customer service
- English
- In-person
Quick apply
12d
Customer Service Assistant
Gravesham Community Leisure Limited —Swanscombe
- £23,659.20 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Customer Services Advisor
PowaKaddy International —Sittingbourne
- £25,000 - £27,000 a year
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
12d
Customer Services Assistant
OurCoop —Tilbury St. Chads
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
Evening Customer Service Advisor
South East Water —Snodland
- £11,923 a year
- Part-time
- Hybrid work
- Customer service
- Annual leave
Customer Service Live Chat Agent
Mr Lender —Loughton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
4d
Customer Service Specialist
Landmark Information Group —West Malling
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Customer Support Assistant
urbanest —London
- From £28,860 a year
- Weekend availability
- Guest services
- Employee assistance programme
- Employee discount
Quick apply

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Client Services Coordinator

M S Webb & Company Limited
Chatham

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
4 hours ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Administrative support experience
Business processes
Case record updates
Internal department liaison
Microsoft Office Suite
Compliance management
Purchase order creation
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

About the Role

Our Enforcement Department delivers specialist enforcement services on behalf of external clients, primarily commercial landlords. Working in a fast-paced and varied environment, the team manages a range of enforcement matters, including landlord and tenant disputes, property possession, Commercial Rent Arrears Recovery (CRAR), trespass, and the removal of abandoned goods and vehicles.

We are looking for a proactive, organised and customer-focused Client Services Administrator to provide high-quality administrative and client support to our Enforcement team. This is an excellent opportunity for someone who enjoys working in a busy environment, managing multiple priorities, and delivering exceptional service to both clients and colleagues.

As a key member of the team, you will coordinate enforcement deployments, manage client communications, prepare legal and operational documentation, maintain accurate records, and ensure cases progress efficiently from instruction through to completion.

Key Responsibilities

Act as a primary point of contact for clients, responding professionally to telephone and email enquiries.
Liaise with clients regarding enforcement instructions, eviction requirements and case progress.
Prepare authority documentation, notices, correspondence and appointment confirmations.
Schedule and coordinate enforcement agents, locksmiths and other service partners for property attendances and evictions.
Process deployment documentation, raise purchase orders and prepare invoices for each instruction.
Provide administrative support for Commercial Rent Arrears Recovery (CRAR) cases and other enforcement activities.
Draft notices and assist in preparing supporting documentation and written evidence where required.
Accurately process inbound documentation and maintain case records within the company case management system.
Maintain manual and electronic records, ensuring all client information is accurate and up to date.
Monitor case progress and ensure work is completed within agreed timescales and service standards.
Ensure compliance with relevant legislation, company procedures and regulatory requirements.
Support the wider Enforcement team with a broad range of administrative duties to ensure an efficient and effective service.
Work collaboratively with colleagues across departments to support a flexible, customer-focused approach to service delivery.
Identify opportunities to improve administrative processes and contribute to continuous service improvement.

About You

The successful candidate will be highly organised, adaptable and committed to delivering excellent customer service. You will be confident managing a busy workload, communicating with clients professionally and maintaining a high level of accuracy in your work.

Skills and Experience

Previous administrative experience within enforcement, legal services, property, debt recovery or a similar environment is desirable.
Excellent organisational skills with the ability to prioritise competing workloads and meet deadlines.
Strong attention to detail and a commitment to producing accurate work.
Confident using Microsoft Office applications and learning new systems quickly.
Comfortable working with a range of case management and business software.
Excellent written and verbal communication skills with the ability to build positive relationships with clients and colleagues.
Strong problem-solving skills and the ability to use initiative when dealing with enquiries or changing priorities.
Ability to work both independently and as part of a collaborative team.
Professional, reliable and able to maintain confidentiality at all times.
A positive, flexible and solutions-focused approach to work.

Desirable Qualifications and Knowledge

GCSE (or equivalent) in English and Maths.
Knowledge of enforcement procedures, landlord and tenant legislation, or legal processes would be advantageous.
Experience supporting legal, regulatory or compliance-based processes is desirable.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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