Customer service representative Work, Jobs in Eastington, Gls (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
8d
Customer Support Specialist
Industry Supplies Co —Bristol
- £28,000 - £31,000 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Work from home
- Employee discount
Quick apply
Customer Service Advisor (Metering)
Ecotricity —Stroud
- £25,550 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Organisational skills
- Free parking
- Store discount
Quick apply
1d
Customer Service Advisor – Courier & Logistics
Priority Express Couriers Ltd —Bristol
- £28,730 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Service Assistant (UKI2)
VSE AVIATION —Lydney
- From £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Quick apply
9d
Customer Service Agent
IVC —Bristol
- £26,992.14 a year
- Hybrid work
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Customer Service Advisor (Driver Care)
Ayvens —Bristol
- £27,030 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Customer service
- English
- Travel
Inside Sales, Customer Service
Semtech —Bristol
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Customer service
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
2d
Customer Care Consultants – Christmas Temps x 10
ELEMIS —Bristol
- £13.45 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
Client Services Administrator - 12 Month Fixed Term Contract
Ecosurety —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
7d
Part-Time Customer Service Advisor (Driver Care)
Ayvens —Bristol
- £27,030 a year
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
5d
Customer Service Team Leader
Paddy Power —Cheltenham
- From £13.25 an hour
- Employee discount
- Sick pay
Retail Customer Service Assistant
bp Retail —Swindon
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Customer Service Assistant
OurCoop —Bishops Cleeve
- £12.75 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
3d
Customer Service Assistant
GLL —Swindon
- £13.45 an hour
- Part-time
- Customer service
- Communication skills
8d

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customer service representative jobs near eastington, gls

Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

8 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

The Customer Service Advisor is responsible for delivering exceptional customer service to domestic, commercial, and industrial customers within a busy waste management and recycling business. The role serves as the first point of contact for customers, handling enquiries, service requests, complaints, quotations, and account administration while ensuring a professional and positive customer experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Customer Service

Handle incoming telephone calls, emails, web enquiries, and customer visits professionally and efficiently.
Provide information regarding waste collections, skips, hook bins, recycling services, hazardous waste, aggregates, demolition, and other company services.
Log, manage, and resolve customer enquiries in accordance with company procedures.
Deliver excellent customer service and maintain strong customer relationships.
Manage customer complaints promptly and professionally, escalating where necessary.
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.

Administration & Data Management

Accurately input customer information and service requests onto company systems.
Maintain customer records and ensure all account information is up to date.
Process orders, service requests, contract amendments, and customer correspondence.
Prepare quotations and service agreements as directed.
Generate reports and assist with administrative duties as required.

Operational Support

Liaise with transport planners and operational teams regarding customer requirements.
Coordinate collection schedules and service changes.
Monitor service delivery and proactively address any issues affecting customers.
Support depot operations by communicating customer requirements clearly and accurately.
Assist in resolving missed collections and service delivery concerns.

Sales Support

Identify opportunities to upsell additional services.
Pass qualified sales opportunities to the Commercial or Sales Team.
Support customer retention initiatives and contract renewals.
Promote recycling and sustainable waste management solutions to customers.

Compliance & Health and Safety

Ensure compliance with company policies and procedures.
Understand waste management legislation relevant to customer enquiries.
Adhere to GDPR and data protection requirements.
Maintain confidentiality of customer and company information at all times.
Follow all health, safety, environmental, and quality procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

customer service representative jobs in eastington, gls

Customer Service Advisor

Customer Support Specialist

Customer Service Advisor (Metering)

Customer Service Advisor – Courier & Logistics

Customer Service Assistant (UKI2)

Customer Service Assistant

Customer Experience Agent

Customer Service Agent

Customer Support Advisor

Customer Service Advisor (Driver Care)

Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester

Inside Sales, Customer Service

Senior Customer Service Representative - FM Helpdesk

Customer Care Consultants – Christmas Temps x 10

Client Services Administrator - 12 Month Fixed Term Contract

Part-Time Customer Service Advisor (Driver Care)

Customer Service Team Leader

Retail Customer Service Assistant

Customer Service Assistant

Customer Service Assistant

I want to receive the latest job alerts for customer service representative in eastington, gls

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Who are we?

What we're looking for?

Responsibilities for the Role?

Customer Service

Administration & Data Management

Operational Support

Sales Support

Compliance & Health and Safety

What can we offer you?

What are our core values?

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