Customer service manager Work, Jobs in Wrexham, Wrx (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
Quick apply
Store Manager - Convenience Wrexham
Morrisons —Wrexham
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Hotel Duty Manager
Premier Inn —Gresford
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Data analysis skills
- Analysis skills
- Annual leave
Retail Store Manager
Dynamic Accessories Limited —Ellesmere Port
- Up to £31,000 a year
- Weekend availability
- Customer service
- English
- Continuous improvement
- Store discount
- Employee discount
Quick apply
12d
Food & Beverage Manager
Vale of Llangollen Golf Club —Llangollen
- £24,000 - £30,000 a year
- Full-time
- Hospitality
- Bar
- Culinary experience
- Free parking
Quick apply
Trainee Sales Manager
Eclipse —Liverpool
- £27,000 - £33,000 a year
- Overtime
- Sales
- Mentoring
- In-person
- Referral programme
Quick apply
Customer Service Manager - Denbigh
Morrisons —Denbigh
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Product Manager - Data Products
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Product management
- AI
- Communication skills
Quick apply
Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
Customer Service & Insights Manager
Stellify —Liverpool
- £40,000 - £45,000 a year
- Full-time
- Management
- Mentoring
Quick apply
Business Development Manager / Sr Sales
Barbon Group Ltd. —Chester
- Salesforce
- Business development
- Free parking
- Annual leave
Quick apply
Sales Account Manager
Pentagon Secure Packaging Ltd —Nantwich
- £30,000 - £60,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Free parking
Quick apply
Customer Service Manager - Ellesmere Port
Morrisons —Ellesmere Port
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Aftersales Manager
Lithia —Chester
- Customer service
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Deputy General Manager
Thornton Manor Estate —Wirral
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- CRM software
- Hospitality
- Free parking
- Employee discount
Quick apply
9d
Head of Flooring Sales
Kronospan —Chirk
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- CRM software
- Analytics
- Employee discount
General Sales Manager
Lithia —Chester
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee discount
11d
Store Manager
Bedeck Ltd —Cheshire Oaks
- Weekend availability
- Customer service
- English
- Organisational skills
- Store discount
- Annual leave
Quick apply

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customer service manager jobs near wrexham, wrx

Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

ITIL Certification
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
IT service management
Analysis skills
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
ITIL
Customer relationship management
Risk management
Computer networking
Relationship management
Contracts
Major incident coordination
Management reporting
Customer interaction
Root cause analysis
Leadership
Communication skills
Progress tracking
Analytics

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in wrexham, wrx

Service Delivery Manager

Store Manager - Convenience Wrexham

Hotel Duty Manager

Junior Customer Success Manager

Retail Store Manager

Food & Beverage Manager

Trainee Sales Manager

Customer Service Manager - Denbigh

Product Manager - Data Products

Customer Success Manager

Customer Service & Insights Manager

Business Development Manager / Sr Sales

Sales Account Manager

Customer Service Manager - Ellesmere Port

Aftersales Manager

Deputy General Manager

Head of Flooring Sales

Senior Loyalty Manager

General Sales Manager

Store Manager

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