Senior supervisor Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Senior Secure Start Advisor
Fittleworth —Glasgow
- £29,347 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Employee assistance programme
- Employee discount
11d
Senior Bars Manager
SWG3 —Glasgow
- £35,000 - £45,000 a year
- Weekend availability
- Bar
- Microsoft Office
- In-person
Quick apply
4d
Workshop Supervisor, Glasgow
Tesla —Glasgow
- Day shift
- English
- Microsoft Office
- Analysis skills
10d
International Settlements Team Lead
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Assistant Window Surveyor / Supervisor
Procast Building Contractors Ltd —Hamilton
- From £40,000 a year
- Full-time
- Customer service
- Supervising experience
- Driving
- Employee assistance programme
Quick apply
10d
Manager - EMEA Securities Operations
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Assistant General Manager
The Superlative Collection —Glasgow
- £33,000 - £35,000 a year
- Part-time
- Hospitality
- Bar
- Supervising experience
- Employee discount
Quick apply
11d
Senior Care Assistant
Meallmore —Greenock
- £13.23 - £13.85 an hour
- Full-time
- IT
- Care plans
- Leadership
Quick apply
11d
Housekeeping Supervisor
Argyll hotel —Glasgow
- £12.71 an hour
- Part-time
- Hotel
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
Care Assistant ( Day/Night Shift)
LittleInch Ltd —Erskine
- £13.50 - £13.90 an hour
- Part-time
- Care experience
- English
- Driving
- Free parking
- Paid training
Quick apply
10d
Front of House Supervisor | Glasgow West End
KOCHCHI —Glasgow
- £14.50 - £16.50 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
9d
Associate Scientist 2
Merck KGaA —Glasgow
- Computer literacy
- Organisational skills
- Communication skills
2d
Supervisor
Belstaff —Glasgow
Quick apply
2d
Care Professional
Alltogether Care Services —Clydebank
- £13.45 an hour
- Temporary
- Medication administration
- Care experience
- Driving
- Paid training
- Annual leave
Quick apply
Senior Addiction Nurse - Alcohol and Drug Recovery Service (ADRS)
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Part-time
- Nursing
- Annual leave
- Employee assistance programme
1d
Registered Veterinary Nurse
IVC —Glasgow
- Up to £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
ECC Project Manager
Turner & Townsend —Glasgow
- Full-time
- Civil engineering
- Engineering
- Supervising experience
Quick apply
Registered Veterinary Nurse (12 Month Fixed Term Contract)
IVC —Kilmarnock
- Up to £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Occupational Therapist Technician (Technical Services)
Glasgow City Health and Social Care Partnership —Glasgow
- £26,800.26 - £28,449.96 a year
- Organisational skills
22h

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senior supervisor jobs near glasgow, glg

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

senior supervisor jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

Senior Secure Start Advisor

Senior Bars Manager

Workshop Supervisor, Glasgow

International Settlements Team Lead

Assistant Window Surveyor / Supervisor

Manager - EMEA Securities Operations

Assistant General Manager

Senior Care Assistant

Housekeeping Supervisor

Care Assistant ( Day/Night Shift)

Front of House Supervisor | Glasgow West End

Associate Scientist 2

Supervisor

Care Professional

Senior Addiction Nurse - Alcohol and Drug Recovery Service (ADRS)

Registered Veterinary Nurse

ECC Project Manager

Registered Veterinary Nurse (12 Month Fixed Term Contract)

Occupational Therapist Technician (Technical Services)

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