Shift supervisor glasgow Work, Jobs in Glasgow, Sct (with Salaries)

Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
Security Officer
ASEL —Glasgow
- £13.45 an hour
- Weekend availability
- School
- Employee assistance programme
- Employee discount
Coin Processor
Vaultex UK Ltd —Glasgow
- £25,094 a year
- Full-time
- Employee assistance programme
- Employee discount
Assistant Manager
Farmfoods —Clydebank
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
8d
Service Supervisor
BaxterStorey UK —Glasgow
- £30,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
14d
Warehouse Supervisor
DHL —Glasgow
- £35,000 a year
- Monday to Friday
- Free parking
14d
Shift Leader
Foot Locker —Glasgow
- £10.00 - £14.12 an hour
- Part-time
- Merchandising
- Supervising experience
- Employee assistance programme
- Employee discount
Delicatessen Supervisor
Celino's —Glasgow
- From £14 an hour
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
2d
Front of House Supervisor | Glasgow West End
KOCHCHI —Glasgow
- £14.50 - £16.50 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Assistant General Manager
The Superlative Collection —Glasgow
- £33,000 - £35,000 a year
- Part-time
- Hospitality
- Bar
- Supervising experience
- Employee discount
Quick apply
Online Manager
ASDA —Glasgow
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
12d
SIA Door Supervisor
Centurion risk management —Glasgow
- £15.00 - £16.50 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Management
Quick apply
Cleaner
Cleanology —Barrhead
- £13.10 - £14.10 an hour
- Part-time
- English
- Supervising experience
- Cleaning
- Language training provided
Quick apply
Retail Security Officer
ASEL —Glasgow
- £12.85 an hour
- Full-time
- School
- Employee assistance programme
- Employee discount
16h
Door Supervisor
Platinum Lace —Glasgow
- £15 an hour
- Part-time
- Microsoft Word
- Hospitality
- Bar
Quick apply
11h
Mobile security officer
ABM —Glasgow
- £14.25 an hour
- Weekend availability
- Communication skills
Sales Assistant
Footasylum —Glasgow
- £8.00 - £12.71 an hour
- Weekend availability
- Employee discount
18h
Security Officer
ABM —Glasgow
- Full-time
- Communication skills
- Time management
2d
Duty Manager
SSP —Glasgow
- £13.75 - £15.25 an hour
- Weekend availability
- Hospitality
- Bar
- Leadership
- Employee discount
Quick apply
Relief Security Officer
Mitie —Glasgow
- £13.45 an hour
- Full-time
- Customer service
- Driving
- Travel
14d

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Helpdesk Supervisor - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£33,212.48 a year

Qualifications

Management
Customer service
Disaster recovery
Communication skills
Time management
Help desk

Full job description

Job Title: Helpdesk Supervisor

Location: Glasgow Head Office

Contract: Permanent

Working hours: 37 5 hours per week | 5/7 shift pattern

On Call: On call required for Out of Hours & Weekends, on call fee is paid in additional to salary

Salary: £33,212 48 per annum

Job Purpose:

The Helpdesk Supervisor is overall responsible in managing the Helpdesk to ensure it meets and exceeds service levels (SLAs) required for all internal and external stakeholders The role will be responsible to lead a team of Team Leaders This includes all day-to-day aspects of the HD Delivering all SLAs through effective people management

The Helpdesk Supervisor support the objective of our helpdesk colleagues acting as one City, being the best they can be, and showing they care

Key Responsibilities:

People

Recruit, lead, coach and motivate a team of Team Leaders to deliver world class customer excellence and SLAs
Conduct monthly 121 with Helpdesk Team Leaders
Deliver effective coaching, engagement and development strategy for all levels and being ready for fit for growth
Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings
Manage any underperformance within the team through our agreed processes
Reward and recognise outstanding performance, using our agreed recognition tools
Ensure company policies and practises (e g , discipline and grievance, absence management, performance management, etc ) are implemented consistently across your team
Ensure LTO is kept at SLA < 25%

Performance

Achieve all customer Service Level Agreement levels
Ensure that quality standards target is achieved, provide feedback and SMART lead objectives
Achieve the City standard employee engagement target
Deliver quality standards, review trend analysis, and implement change to succeed
Deliver customer service levels agreements through delivering customer excellence

Process

Ensure all HD processes are correct and rolled out across the HD in conjunction with the training & quality department
Identify training needs, develop, and deliver training materials to maximise potential and performance within the team
Implement Disaster Recovery Processes for all function of Helpdesk

Knowledge, Skills and Abilities:

Previous experience of planning staffing rotations, optimisation of staff based on call profile
Understanding of call quality models is essential
Working knowledge of Microsoft packages, ability to analysis & present data
Strong communication skills, both written and verbal required
Strong PC skills, able to effectively communicate in, both written and verbal
Ability to have excellent time management and work on own initiative
A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of using CAFM system
Previous experience of leading a helpdesk team is essential
Previous experience of working within fast-moving customer service environment would be advantageous
Effective problem-solving and decision-making
Highly flexible and self-starting

Apply Now

Refine Your Search

shift supervisor glasgow jobs in glasgow, sct

Helpdesk Supervisor - Glasgow Head Office

Security Officer

Coin Processor

Assistant Manager

Service Supervisor

Warehouse Supervisor

Shift Leader

Delicatessen Supervisor

Front of House Supervisor | Glasgow West End

Assistant General Manager

Online Manager

SIA Door Supervisor

Cleaner

Retail Security Officer

Door Supervisor

Mobile security officer

Sales Assistant

Security Officer

Duty Manager

Relief Security Officer

I want to receive the latest job alerts for shift supervisor glasgow in glasgow, sct

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