Community liaison Work, Jobs in Studley, War (with Salaries)

Resident Liaison Officer
Wates —Redditch
- Customer service
- Maintenance
- Administrative experience
11d
Liaison Lead for East Talking Therapies
Midlands Partnership University NHS Foundation Trust —Tamworth
- £49,387 - £56,515 a year
- Part-time
- Supervising experience
- Communication skills
- Annual leave
Tenant Liaison Officer
Liberty —Birmingham
- £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Safeguarding and Student Welfare Officer
University of Wolverhampton —Wolverhampton
- £36,636 - £39,906 a year
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Free parking
- Annual leave
4d
Analyst- Leaseholder and Resident issue resolution liaison
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Administrator FTC
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
9d
Resident Ambassador- Front of House Concierge
Moda Living —Birmingham
- £25,500 - £27,500 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Flexible schedule
Quick apply
Administrator and Assistant Psychologist (Split Post)
Phoenix Psychological Services Ltd —Kenilworth
- £26,000 a year
- Full-time
- Google Suite
- Doctoral degree
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
11d
Administrator
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Life insurance
9d
Client Service & Operations Assistant
First Intuition —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Head of OTC - Licencing and Compliance
Driver and Vehicle Standards Agency —Birmingham
- £57,515 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1d
Health in Mind Administrator
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Part-time
- Data entry
- Annual leave
9d
Youth leader secretary
Alvechurch fc —Birmingham
- £13 - £15 an hour
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
- Free parking
Quick apply
Governance Officer (Pensions and Finance) (111745-0626)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Communication skills
- Annual leave
5d
Claims Support
Veezu —Solihull
- Full-time
- Customer service
- Communication skills
11d
Peer Support Worker
Midlands Partnership University NHS Foundation Trust —Bilston
- £25,760 - £27,476 a year
- Full-time
- Free parking
- Annual leave
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
5d
Family Money Management Adviser (Family MMA)
Citizens Advice —Kidderminster
- £24,055 - £26,076 a year
- Part-time
- English
- Organisational skills
- IT
Quick apply
Marketing Coordinator
Gallifordtry —Solihull
- Full-time
- Employee assistance programme
- Employee discount
Contract Liaison Officer (30 hours)
Novus Property Solutions Ltd —Sutton Coldfield
- Microsoft Office
- Contracts
- IT
- Employee discount
Quick apply
8d

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community liaison jobs near studley, war

Resident Liaison Officer

Wates -
Redditch

Apply Now

Job details

Permanent
11 days ago

Benefits

Company pension
Private medical insurance
Car scheme

Qualifications

Driving Licence
Customer service
Maintenance
Complaint handling
Administrative experience
Driving
Organisational skills
Communication skills

Full job description

Here at Wates Property Services, we have an exciting opportunity for an experienced Resident Liaison Officer (RLO) to join our Planned Works team, supporting the delivery of social housing refurbishment and improvement programmes.

Candidates must be comfortable travelling as areas covered include Herefordshire, Worcestershire, Leominster, Leamington and Coventry

This is a customer-facing role at the heart of our projects, ensuring residents are informed, supported and engaged throughout works being carried out to their homes and communities. We are particularly keen to hear from candidates with experience working within social housing planned maintenance, with exposure to retrofit, decarbonisation or SHDF-funded schemes being highly desirable.

As the primary point of contact for residents, you'll play a vital role in maintaining excellent customer satisfaction, managing expectations and helping ensure projects are delivered safely, efficiently and with minimal disruption.

Key Responsibilities

Act as the main point of contact between residents, client representatives and site teams.
Build positive relationships with residents and community stakeholders.
Carry out resident consultations, home visits and pre-start meetings.
Keep residents informed throughout the lifecycle of planned works projects.
Provide clear communication regarding programme dates, access requirements and any changes to schedules.
Manage resident enquiries, concerns and complaints, ensuring prompt resolution.
Support vulnerable residents and ensure individual needs are understood and accommodated.
Work closely with Site Managers, Project Managers and operational teams to minimise disruption and enhance customer satisfaction.
Coordinate access arrangements to ensure programmes are delivered to schedule.
Maintain accurate records of resident engagement activities and project communications.
Monitor customer satisfaction levels and identify opportunities for service improvement.

What We're Looking For

Essential

Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within social housing.
Experience supporting planned maintenance, refurbishment or improvement programmes.
Excellent communication and interpersonal skills.
Ability to manage difficult conversations with empathy and professionalism.
Strong organisational and administrative skills.
Experience handling complaints and resolving customer issues effectively.
Confident engaging with residents from diverse backgrounds.
Full UK Driving Licence.

Desirable

Experience working on retrofit, decarbonisation, energy efficiency or SHDF programmes.
Understanding of social housing maintenance and refurbishment programmes.
Knowledge of resident satisfaction measures and customer service best practice.
Experience working alongside contractors delivering planned works.

What You'll Bring

A customer-first mindset.
Excellent relationship-building skills.
High levels of empathy and emotional intelligence.
A proactive and organised approach to problem solving.
The ability to work independently while collaborating effectively with operational teams.
A genuine passion for improving customer experience within social housing.

Why Join Us?

At Wates Property Services, we're committed to creating thriving communities and improving homes for our customers. You'll join a supportive team delivering meaningful projects that make a real difference to residents' lives.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

Refine Your Search

community liaison jobs in studley, war

Resident Liaison Officer

Liaison Lead for East Talking Therapies

Tenant Liaison Officer

Safeguarding and Student Welfare Officer

Analyst- Leaseholder and Resident issue resolution liaison

Administrator FTC

Resident Ambassador- Front of House Concierge

Administrator and Assistant Psychologist (Split Post)

Administrator

Client Service & Operations Assistant

Head of OTC - Licencing and Compliance

Health in Mind Administrator

Youth leader secretary

Governance Officer (Pensions and Finance) (111745-0626)

Claims Support

Peer Support Worker

Head of Strategy, Performance and Improvement

Family Money Management Adviser (Family MMA)

Marketing Coordinator

Contract Liaison Officer (30 hours)

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