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ICT Team Administrator

Diocese of Westminster -
London

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Job details

Full-time
£17.03 an hour
23 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Jira
CRM software
Data management
ITIL
Organisational skills
IT
Communication skills
Active Directory

Full job description

About the Role

We are seeking a proactive and organised ICT Team Administrator to provide vital administrative and operational support to our ICT function, serving both the Diocese of Westminster and the Archdiocese of Southwark.

This is a varied and rewarding role where you will act as a central coordination point between the ICT team, internal stakeholders, and external suppliers. You will combine strong administration skills with service desk coordination, data management, and basic technical support.

Key Responsibilities

Administrative & Operational Support

Coordinate meetings, prepare agendas, and take minutes
Manage shared ICT inboxes and triage requests using Jira
Schedule engineer visits, maintenance, and project activities
Support budgets, invoices, and procurement processes

Service Desk & User Support

Log and manage support tickets, ensuring timely updates
Provide first-line support (password resets, troubleshooting)
Support staff onboarding and offboarding processes
Escalate complex issues to ICT engineers

Data & CRM Management

Maintain and update the diocesan CRM system (DbD)
Ensure data accuracy, integrity, and compliance
Support reporting and audit requirements

Documentation & Reporting

Maintain ICT documentation, policies, and procedures
Produce service performance reports (e.g. SLAs, ticket volumes)
Ensure accurate record keeping for governance and compliance

Asset & Supplier Coordination

Manage ICT asset registers and equipment tracking
Monitor software licensing and renewals
Liaise with suppliers, obtain quotes, and track orders

ICT Project Support

Assist with rollout of IT projects across parishes and sites
Support communications, planning, and training coordination
Contribute to testing and implementation activities

Basic Technical Support

Support Microsoft 365 and Active Directory administration
Assist with basic server tasks under supervision
Monitor system alerts and support routine maintenance

What We’re Looking For

We’re seeking someone who is not only competent in ICT but who also embodies our diocesan values of Competence, Reliability, Honesty, Perseverance, and Love.Essential:

Excellent communication and organisational skills
Strong attention to detail and ability to manage multiple priorities
Proven teamwork and problem-solving abilities
Proficiency in Microsoft 365
Good understanding of basic ICT concepts

Desirable:

Experience in a similar role
Familiarity with CRM systems (e.g. DbD)
Understanding of IT asset management or service management practices
Basic knowledge of server environments or ITIL frameworks

Experience working in a faith-based or charitable setting is welcome but not essential.

What we offer you

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but is not limited to:

✔23 days annual leave + bank holidays (pro rata for part time employees)

✔Vouchers for free eye tests and £50 towards the cost of glasses

✔Reward Gateway scheme offering discounts on a wide range of products and services

✔Pension scheme for eligible employees – 5% paid by the employer

✔Salary exchange (salary sacrifice) for pension

✔Cycle to work scheme

✔Enhanced maternity, paternity and adoption pay

✔Employee Assistance Programme

✔Life assurance/ Death in Service benefit

Who we are

We are the Roman Catholic Diocese of Westminster, a faith-driven charity rooted in service, tradition, and community.

At the core of our mission is a commitment to faith, education, and social justice. Guided by the Archbishop, we serve over 90,000 students across 208 schools, support 212 vibrant parishes, and drive countless social initiatives that bring hope and compassion to those in need. Our work extends beyond the Church walls, positively shaping communities and transforming lives.

We uphold the values of Competence, Reliability, Honesty, Perseverance, and Love—principles that define our mission and shape the way we serve. As we grow our team, we seek individuals who not only possess the skills for the role but also embody these values in their daily work.

If you are looking for a role where your talents, faith, and commitment to service can make a real difference, we would love to hear from you.

Diversity & Inclusion at the Diocese of Westminster and place it at the heart of our aim which is to reflect and connect with the diverse communities that we serve.

Apply Now

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