Client services occupations Work, Jobs in Bollington, Chs (with Salaries)

Digital Customer Experience Administrator
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
12d
Emerging Customer Success Manager
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Travel
- Flexible schedule
- Life insurance
2d
After Sales Support Coordinator
Himoinsa Power Solutions Ltd —Nantwich
- £25,420 - £280,000 a year
- Full-time
- CRM software
- Data analysis skills
- Analysis skills
Quick apply
Client Relationship Team Member
NJS Law —Macclesfield
- £23,000 - £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
- Sick pay
Quick apply
11d
Remote Client Partner - Independent Business Pathway
Time To Shine —Manchester
- £8,000 - £10,000 a month
- Remote
Customer Satisfaction Coordinator
Radwell International —Newcastle-under-Lyme
- Hybrid work
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Annual leave
15h
Client Support
Wates —Manchester
- Organisational skills
- Communication skills
2d
Customer Success Manager
SweetPeak Customer Solutions Ltd —Manchester
- £3,800 - £7,800 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Free parking
- Store discount
Quick apply
9d
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Computer skills
- Work from home
Quick apply
1d
Internal Account Executive
Car Dealer Reviews —Holmes Chapel
- From £25,000 a year
- Full-time
- English
- In-person
- Communication skills
- Free parking
Quick apply
1d
Customer Liaison Officer
RHC Equestrian Retail and Distribution —Manchester
- £2,600 - £2,700 a month
- Full-time
- CRM software
- English
- Communication skills
Quick apply
3d
Senior Client Success Manager
DCBL —Runcorn
- £45,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
3d
Business Support Executive
Manchester Airport —Manchester
- Organisational skills
- Communication skills
- Employee discount
Fuel & EV Account Support Agent
Radius Limited —Crewe
- £26,000 a year
- Full-time
Quick apply
8d
Account Manager
Fatsoma Ltd —Manchester
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- No experience needed
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
Customer Relationship Management Marketing Coordinator
Fig Solutions- Business and Advisory Ltd —Manchester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- English
- Annual leave
- Flexible schedule
Quick apply
Fleet Operations Account Coordinator - Hybrid Working
TrustFord —Manchester
- Full-time
- Hybrid work
- Hotel
- Annual leave
- Employee discount
Customer Service
Gallagher —Stretford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Banking

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client services occupations jobs near bollington, chs

Digital Customer Experience Administrator

MetroRod Ltd -
Macclesfield

Quick apply

Job details

Full-time
£27,839 a year
12 days ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Stakeholder collaboration
Stakeholder liaison
Mobile applications
Internal department liaison
Continuous improvement
Management reporting
Customer support
Customer interaction
Communication skills
Analytics

Full job description

Digital Customer Experience Administrator
Metro Rod LTD
Tytherington, Macclesfield
Full time permanent
37.5 hours per week
Up to £27,839 + benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Role Overview

We are looking for a proactive and customer-focused Digital Customer Experience Administrator. This is an exciting opportunity for someone who thrives in a fast-paced operational environment and enjoys problem-solving, improving processes, and delivering an exceptional customer experience.

Working closely with customers, franchisees, engineers, and internal departments, you will play a vital role in monitoring digital customer portals, supporting operational performance, managing SLA compliance, and driving continuous improvement across the business.

This role is ideal for someone who is highly organised, digitally confident, analytical, and passionate about customer service excellence.

What does it entail?

The Digital Customer Experience Administrator is responsible for delivering an exceptional customer experience for national account customers by proactively managing customer portals, monitoring operational performance, and ensuring KPI and SLA targets are achieved. The role acts as a central point of contact between customers, franchisees, engineers, and internal departments, helping to coordinate service delivery, resolve operational issues, and maintain clear and professional communication throughout the customer journey.

The successful candidate will support franchisees and engineers with digital systems and applications, provide training and guidance on company processes, and produce operational and performance reports to identify trends, risks, and opportunities for improvement. Working closely with Operations, IT, Finance, and Customer Experience teams, the role also focuses on continuous improvement, problem-solving, and implementing solutions that enhance operational efficiency and customer satisfaction across the business.

What do we look for?

The successful candidate will be confident managing multiple priorities, communicating with stakeholders at all levels, and working proactively to solve operational challenges.

Essential Skills & Experience

Proven experience delivering excellent customer service in a fast-paced environment.
Strong organisational and problem-solving skills.
Excellent verbal and written communication skills.
Advanced IT skills including Microsoft Word, Excel, and PowerPoint.
Experience using digital systems, customer portals, or mobile applications.
Ability to analyse data and make informed operational decisions.
Experience supporting or training customers, engineers, or operational teams.
Ability to build strong working relationships with a variety of stakeholders.
Self-motivated with the ability to work independently and use initiative.
Flexible and adaptable approach to work.
Commitment to continuous improvement and customer experience excellence.

Desirable

Experience within franchise operations, operational support, or customer service environments.
Experience producing KPI, SLA, or operational performance reports.
Understanding of field service or national account environments.

Personal Attributes

Confident
Proactive and self-motivated.
Strong problem-solving ability.
Comfortable with having difficult conversations
Adaptable communication style.
Team-oriented with a willingness to support colleagues and franchisees.
Comfortable working with systems, data, and processes.
Adaptable and able to take on additional responsibilities when required.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Quick apply

Refine Your Search

client services occupations jobs in bollington, chs

Digital Customer Experience Administrator

Emerging Customer Success Manager

After Sales Support Coordinator

Client Relationship Team Member

Customer Operations Co-ordinator

Remote Client Partner - Independent Business Pathway

Customer Satisfaction Coordinator

Client Support

Customer Success Manager

Customer Service Advisor

Internal Account Executive

Customer Liaison Officer

Senior Client Success Manager

Business Support Executive

Fuel & EV Account Support Agent

Account Manager

Customer Relationship Management Marketing Coordinator

Fleet Operations Account Coordinator - Hybrid Working

Customer Service

Senior Specialist, Client Service Management

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