Office manager Work, Jobs in Astley, Gtm (with Salaries)

Customer Care Office Manager
BarrattDevelopments —Warrington
- Management
- Construction experience
- Time management
6d
Office Manager
Haute Dolci —Preston
- £25,420 - £30,000 a year
- Part-time
- Human resources
- In-person
- Free parking
- Store discount
Quick apply
13d
Planning/Works coordination Manager - Renewable Energy (office based)
Zenith Eco Solutions —Liverpool
- Full-time
- Customer service
- Team management
- Construction experience
Quick apply
7d
Operations Support Coordinator
Meel Group —Macclesfield
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Free parking
Quick apply
7d
Office Admin Manager
EC Creative Services Ltd —Oldham
- From £14 an hour
- Full-time
- Maintenance
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
3d
Site Manager - Coworking/Flexible Office Space
Colony Cowork LTD —Manchester
- From £28,000 a year
- Full-time
- Sales
- Continuous improvement
- Contracts
- Store discount
- Employee discount
Quick apply
13d
Office Administrator
X-Hire Limited —Salford
- £18,000 - £20,000 a year
- Part-time
- Microsoft Outlook
- Administrative experience
- Travel
- Annual leave
Quick apply
5d
Office Administrator
Motorsport Vision —Little Budworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Free parking
- Employee discount
14d
Senior Administrator- Oldham Based
ABS Properties Ltd —Oldham
- £23,000 - £24,000 a year
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Operations Coordinator
Tesla —Manchester
- Hybrid work
- English
- Microsoft Office
- Organisational skills
Office & Culture Assistant
Interact Software —Manchester
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Annual leave
- Gym membership
Quick apply
13d
Front Office Supervisor
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Care Home Administrator
Marton Care Homes Limited —Rawtenstall
- £12.87 an hour
- Weekend availability
- Front desk
- Typing
Quick apply
6d
Administration Officer
Barfection —Liverpool
- £23,000 - £24,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Administrative experience
- Work from home
Quick apply
11d
Office Administrator
X1 Management —Manchester
- £24,785 a year
- Full-time
- Administrative experience
- Time management
- Office experience
Quick apply
Client Manager - Natural Resources, Liverpool or Manchester Office
Aon Corporation —Liverpool
- Negotiation
Reception & HR Coordinator
Calrec Audio —Hebden Bridge
- Full-time
- Microsoft Excel
- Human resources
Quick apply
Office Manager
Parallel Recruitment Ltd —Manchester
- £35,000 - £37,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
Quick apply
5d
Office Manager (HR and ISO Compliance)
Powers Geospatial Consultants —Frodsham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Human resources
- Recruiting
- Free parking
- Employee assistance programme
Quick apply
Office Manager
Police Federation of England and Wales —Liverpool
- £32,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Team management
- Free parking
- Employee assistance programme
Quick apply

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Customer Care Office Manager

BarrattDevelopments -
Warrington

Apply Now

Job details

Fixed term contract
6 days ago

Qualifications

Management
Stakeholder liaison
Internal department liaison
Complaint handling
Cost control
Performance management
Employee performance appraisals
Customer interaction
Construction experience
Time management

Full job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look,ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to the Head of Customer Care or Customer Care Manager, being responsible for the day to day running of the Customer Care office, ensuring customer satisfaction and working to meet defined KPI performance targets.

You will be expected to:

Ensure that the Customer Care office team is compliant with all relevant SHE policies and procedures, putting the safety of our teams as first priority
Manage and supervise the Customer Care office team effectively, to ensure that the Customer Care Department fully implements the BDW standard Customer Care policies and procedures, and that all issues raised by the customer are dealt with professionally, quickly and to their complete satisfaction
Ensure the staff working in the Customer Care Office team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and the organisation of the administrative workload
Ensuring the department is able to provide continual telephone cover throughout the working day
Attend weekly internal meetings with staff to resolve any issues, and produce Action Logs for any issues arising
Liaise and co-ordinate with the Construction, Commercial, Technical and Sales departments to ensure Customer Care issues are handled quickly and efficiently
Ensure that all administration and IT systems are fully utilised and managed effectively to achieve the objectives set by the company, in particular, that all defects, complaints and customer contacts are fully recorded within the iCARE IT system
Provide management information to the Head of Customer Care to monitor BDW standard key performance indicators
Be the first point of escalation for the Customer Care Coordinators & Administrators for both queries and customer concerns
Work closely with the Customer Care Operations Manager to ensure the smooth administration and coordination of defect management from inspection through to completion
Efficiently manage and resolve service requests, ensuring Site teams, operatives & subcontractors meet defined SLA’s
Ensure that remedial works are completed in accordance with Company and NHBC guidelines
Ensure the staff working in the Customer Care Office team are well-directed with clear guidelines to their own job responsibilities, and provided with full support in achieving these, in terms of communication, training and the organisation of the administrative workload
Attend weekly internal meetings with staff to resolve any issues, and produce Action Logs for any issues arising
Ensure cost control is monitored for any works that are carried out, including the use of the contra-charge module where appropriate
Undertake annual and interim PDR’s with Customer Care Coordinators/Administrators
Promote and act in accordance with all Group values, systems, policies and procedures

What you'll need?

To be successful in the role, we are looking for:

Proven track record in a similar Customer Care role, previous house-building knowledge is not essential
Positive, can-do attitude
Performance and results driven
Self–disciplined individual, with excellent time management skills, and flexible in order to achieve results
Good inter-personal skills and ability to deal with people from diverse backgrounds

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
Annual Medical Health Assessment
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Apply Now

Refine Your Search

office manager jobs in astley, gtm

Customer Care Office Manager

Office Manager

Planning/Works coordination Manager - Renewable Energy (office based)

Operations Support Coordinator

Office Admin Manager

Site Manager - Coworking/Flexible Office Space

Office Administrator

Office Administrator

Senior Administrator- Oldham Based

Operations Coordinator

Office & Culture Assistant

Front Office Supervisor

Care Home Administrator

Administration Officer

Office Administrator

Client Manager - Natural Resources, Liverpool or Manchester Office

Reception & HR Coordinator

Office Manager

Office Manager (HR and ISO Compliance)

Office Manager

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