Handler Work, Jobs in Darlaston, Wmd (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
18T Delivery Operative & Refrigeration Equipment Handler
Eurofridge UK Ltd —Wolverhampton
- £20 an hour
- Overtime
- Customer service
- English
- Driving
Quick apply
14d
FNOL Motor Claims Handler
1010 Solutions —Birmingham
- £25,000 - £28,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
Quick apply
Security Dog Handler
Marpol Security Limited —Birmingham
- £16 an hour
- Overtime
- First Aid Certification
- In-person
- Communication skills
- Free parking
Quick apply
5d
Account Handler
Gallagher —Brierley Hill
- £27,000 - £36,000 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
- Free parking
Handler Nights
FedEx EU —Kidderminster
- £13.29 an hour
- Part-time
- Employee assistance programme
13d
Receptionist/Administrative Assistant/Customer Service
Xclusive Motor Services —Birmingham
- From £13 an hour
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
Account Handler (Trade Credit Insurance)
Brown & Brown Europe —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Employee stock purchase plan
Quick apply
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Noise Induced Hearing Loss - File Handler
Keoghs —Birmingham
- Full-time
- Hybrid work
- Employee discount
Quick apply
8d
Plant Operator / yard operative
A-Z Skips LTD —Bromsgrove
- £12.71 - £16.00 an hour
- Overtime
- Forklift
- In-person
- Commercial driving
Quick apply
Motor Claims Handler
amber accident claims ltd —Birmingham
- From £19,500 a year
- Full-time
- In-person
Quick apply
Transfer Station Operative
Redditch Skip Hire Limited —Redditch
- £13.20 - £13.90 an hour
- Full-time
- In-person
Quick apply
8d
Pre-Press Mac Operator/Account Handler
C3 Midlands —Birmingham
- Overtime
Claims Manager
Gallagher Bassett —Tamworth
- Team management
- Organisational skills
- Leadership
- Employee stock purchase plan
- Life insurance
UK - Day Shift Team Leader, Walsall
Encyclis —Birmingham
- Full-time
- In-person
6d
Junior Cyber, Media and Technology Broker
Marsh —Birmingham
- Full-time
- Hybrid work
- Communication skills
Volunteer Cafe Assistant
Young Somerset —Wellington
- Hospitality
- Customer service
- Travel
Senior Associate / Lead - Large Loss
Keoghs —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply
Senior Technical Project Manager
Solotech Inc. —Solihull
- Full-time
- AutoCAD
- Microsoft Office
- No degree
- Employee assistance programme

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handler jobs near darlaston, wmd

Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

handler jobs in darlaston, wmd

Customer Complaint Resolution Handler

18T Delivery Operative & Refrigeration Equipment Handler

FNOL Motor Claims Handler

Security Dog Handler

Account Handler

Handler Nights

Receptionist/Administrative Assistant/Customer Service

Account Handler (Trade Credit Insurance)

Senior Claims Handler - Commercial & Schemes

Noise Induced Hearing Loss - File Handler

Plant Operator / yard operative

Motor Claims Handler

Transfer Station Operative

Pre-Press Mac Operator/Account Handler

Claims Manager

UK - Day Shift Team Leader, Walsall

Junior Cyber, Media and Technology Broker

Volunteer Cafe Assistant

Senior Associate / Lead - Large Loss

Senior Technical Project Manager

I want to receive the latest job alerts for handler in darlaston, wmd

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