Service desk support Work, Jobs in Pentyrch, Crf (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Customer Service & Sales Advisor
NFU Mutual —Cardiff
- £26,773 a year
- Full-time
- Travel
- Data entry
- Communication skills
- Annual leave
- Employee discount
8d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Office Coordinator
Confused.com —Cardiff
- Full-time
- Google Suite
- Administrative experience
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
6d
Care Navigator/Receptionist
Park Surgery —Newport
- £25,420.00 - £39,806.01 a year
- Part-time
- Administrative experience
- Organisational skills
- Front desk
Quick apply
7d
Hotel Duty Manager
Premier Inn —Tongwynlais
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
12d
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
Office Administrator/Receptionist
O'Briens Metals —Briton Ferry
- £25,420.00 - £40,372.75 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Free parking
Quick apply
11d
Food and Beverage - Waiting Staff - Q80
Parkdean Resorts —Rest Bay ED
- No experience needed
- Restaurant
- Resort
- Store discount
- Employee assistance programme
Quick apply
Night Manager
Mercure Cardiff Hotel —Cardiff
- £30,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Free parking
- Employee assistance programme
Quick apply
16h
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
11d
Transport Planner -4/4off NIGHTS
Owens Group —Newport
- £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
Quick apply
Community Facilities Assistant
North Somerset Council —Weston-super-Mare
- £26,403 - £28,142 a year
- Weekend availability
- Hybrid work
- Customer service
- Annual leave
22h
Social Work Assistant
Newport City Council —Newport
- £20,000 - £31,022 a year
- Part-time
- Experience working with children
- Organisational skills
- Time management
16h
Technology & Innovation Trainer
Tai Tarian —Briton Ferry
- £39,050 a year
- Full-time
- Training & development
3d
Occupational Therapist Specialist
Cwm Taf Morgannwg University Health Board —Ystrad
- £40,559 - £48,841 a year
- Full-time
- English
- Leadership
Business Development Manager - Lifting
SunbeltRentals —Cardiff
- Business development
- Presentation skills
- Contracts
- Annual leave
Quick apply
Principal Geochemist Consultant
AECOM —Cardiff
- Full-time
- Hybrid work
3d
Telephone & Administration Volunteer
British Heart Foundation —Weston-super-Mare
- Employee discount
Accounts Manager
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Management
- Travel
- Organisational skills

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service desk support jobs near pentyrch, crf

Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in pentyrch, crf

Service Desk Advisor (First Line Helpdesk)

Customer Service & Sales Advisor

Senior Service Desk Analyst

Office Coordinator

Care Navigator/Receptionist

Hotel Duty Manager

Service Desk Technician

Office Administrator/Receptionist

Food and Beverage - Waiting Staff - Q80

Night Manager

IT Manager

Transport Planner -4/4off NIGHTS

Community Facilities Assistant

Social Work Assistant

Technology & Innovation Trainer

Occupational Therapist Specialist

Business Development Manager - Lifting

Principal Geochemist Consultant

Telephone & Administration Volunteer

Accounts Manager

I want to receive the latest job alerts for service desk support in pentyrch, crf

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