Senior operator Work, Jobs in Ilkley, Wyk (with Salaries)

Senior Representative, Contact Center
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
4d
Stakeholder Manager (York, Humber and Lincs)
Northern Trains —Leeds
- £61,695 a year
- Hybrid work
- Business development
- Presentation skills
- Travel
- Employee assistance programme
- Employee discount
9d
Director of Marketing
Sonno Group —Bradford
- £110,000 - £125,000 a year
- Full-time
- In-person
Quick apply
3d
Chemical Process Operator
Verdant Specialty Solutions —Halifax
- £32,835 - £41,045 a year
- Full-time
Schedules Manager
First Bus —Leeds
- Team management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
3d
Safer Gambling Manager
Stakemate —Leeds
- Weekend availability
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
3d
Pricing and Promotions Manager
Bestway Group —Bradford
- Full-time
- Microsoft Excel
- Analysis skills
- Employee discount
Quick apply
11d
Sr. Advance Manufacturing Engineer
Quest Global —Huddersfield
- Full-time
- Engineering
- Master's degree
- Assembly
Quick apply
Principal Data Engineer
CreateFuture —Leeds
- Hybrid work
- SQL
- AWS
- Travel
Quick apply
Production Supervisor
Custom Cosmetics Ltd —Bingley
- £28,000 - £35,000 a year
- Full-time
- Management
- Supervising experience
- Power tools
Quick apply
Full-time Compliance Officer for Duchy College
Harrogate Ladies' College —Harrogate
- Full-time
- Microsoft Office
- Preschool
- Presentation skills
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Senior Inspector (Internal Only)
Magellan Aerospace —Kelbrook
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
2d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- IT
- Leadership
- Free parking
- Annual leave
Quick apply
3d
Senior Recruitment Consultant
Aiyara Partners —Leeds
- £30,000 - £100,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Work from home
Quick apply
Senior Planning Engineer
Balfour Beatty —Leeds
- Hybrid work
- Engineering
- Contracts
- Communication skills
- Annual leave
Internal Audit Manager
Flutter Entertainment —Leeds
- Hybrid work
- Microsoft Outlook
- Bachelor's degree
- No degree
- Gym membership
11d
Customer Success Manager
Cordance —Leeds
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
Senior /Principal Utilities Engineer (Development)
WSP —Leeds
- Part-time
- Hybrid work
- AutoCAD
- Communication skills
- Flexitime
- Work from home
Events Officer (Leeds Markets)
Leeds City Council —Leeds
- £34,434 - £36,363 a year
- Weekend availability
- Hybrid work
- Social media management
- Computer literacy
- English
- Annual leave
- Work from home
3d

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senior operator jobs near ilkley, wyk

Senior Representative, Contact Center

Mastercard -
Harrogate

Apply Now

Job details

Full-time
4 days ago

Benefits

Work from home

Qualifications

ITIL Certification
ITIL
Financial services
Communication skills

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Representative, Contact Center

Contact Centre Representative – Role Profile

Overview

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:

Acting as a first point of contact for customers across a range of services.

Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.

Progressing incidents and service requests in line with agreed processes and service levels.

Working collaboratively with internal teams to support timely resolution.

Maintaining accurate records, logs and hand‑overs.

Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.

Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential

Experience working in an office or professional environment.

Experience in a customer‑facing or service‑oriented role.

Strong communication skills, with the ability to engage clearly and professionally.

Ability to work under pressure and manage competing priorities.

High levels of accuracy and attention to detail.

A proactive, customer‑focused approach and willingness to learn.

Desirable

Experience working in a regulated or controlled environment.

Experience in financial services, payments, or a Service Desk / operational support role.

Understanding of incident, request or service management concepts.

ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

senior operator jobs in ilkley, wyk

Senior Representative, Contact Center

Stakeholder Manager (York, Humber and Lincs)

Director of Marketing

Chemical Process Operator

Schedules Manager

Safer Gambling Manager

Pricing and Promotions Manager

Sr. Advance Manufacturing Engineer

Principal Data Engineer

Production Supervisor

Full-time Compliance Officer for Duchy College

Senior Inspector (Internal Only)

Internal Systems Manager

Senior Recruitment Consultant

Senior Planning Engineer

Internal Audit Manager

Customer Success Manager

Senior Expansion Manager UK

Senior /Principal Utilities Engineer (Development)

Events Officer (Leeds Markets)

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