Incident manager Work, Jobs in Atcham, Shr (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
Assistant Charity Shop Manager
Midlands Air Ambulance Charity —Telford
- £12,804.50 a year
- Part-time
- Supervising experience
- IT
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
13d
Production Supervisor
Volumetric Modular Ltd —Shrewsbury
- £37,000 a year
- Full-time
- Assembly
- Supervising experience
- In-person
- Free parking
- Referral programme
Quick apply
5d
Operational Support Grade - HMP Stoke Heath (Prison Support Role)
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Service Driver
Lookers —Shrewsbury
- £12.71 an hour
- Monday to Friday
- Customer service
- Driving
- Communication skills
- Annual leave
Quick apply
5d
Cleaning and Hygeine Manager
Legrande Cleaning Services Ltd —Telford
- From £35,000 a year
- Full-time
- Management
- Up to 50% travel
- Bachelor's degree
Quick apply
Quality, Compliance and Service Development Manager
Prosper Care Solutions Limited —Wolverhampton
- £38,000 - £43,000 a year
- Full-time
- Care experience
- Travel
- IT
- Free parking
- Paid training
Quick apply
Physical Education Instructor
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
3d
Night Duty Manager
Serco Leisure Operating Limited —Newport
- Up to £13.57 an hour
- Full-time
- Hybrid work
- Hospitality
- Customer service
- First Aid Certification
- Employee assistance programme
- Gym membership
9d
SHEQ Advisor
Oneline —Wellington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Quick apply
6d
Senior Older Adults Officer (Wolves Foundation)
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Project management
- Travel
- IT
2d
EHS Manager
Safran —Wolverhampton
- Full-time
- Continuous improvement
Production Team Leader
WHS Plastics —Bridgnorth
- Full-time
- Management
- Analysis skills
- Supervising experience
Quick apply
Lead SHEQ Advisor
JN Bentley —Shifnal
- Full-time
- Management
- Travel
- Construction experience
Quick apply
Childrens Home Manager LD
Enduring Hearts Ltd —Market Drayton
- £50,239.58 - £60,350.79 a year
- Full-time
- Childcare
- Experience working with children
- In-person
Quick apply
Timber Sales Representative
Timberlink Limited —Market Drayton
- £13.50 - £15.00 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Flexible schedule
Quick apply
11d
Dedicated Relief Security Officer
ABM UK —Monmore Green
- £13.20 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
Order Picker
Culina Logistics —Market Drayton
- £26,689.71 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Care Support Worker - Nights
Hengoed Park Residential Home —Oswestry
- From £13.65 an hour
- Full-time
- Medication administration
- Care experience
- English
- Free parking
- Store discount
Quick apply
Advanced Level Football Development Coach (Casual)
Wolverhampton Wanderers FC —Wolverhampton
- English
- Analysis skills
- Travel

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incident manager jobs near atcham, shr

Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

incident manager jobs in atcham, shr

Service Delivery Manager

Assistant Charity Shop Manager

Production Supervisor

Operational Support Grade - HMP Stoke Heath (Prison Support Role)

Service Driver

Cleaning and Hygeine Manager

Quality, Compliance and Service Development Manager

Physical Education Instructor

Night Duty Manager

SHEQ Advisor

Senior Older Adults Officer (Wolves Foundation)

EHS Manager

Production Team Leader

Lead SHEQ Advisor

Childrens Home Manager LD

Timber Sales Representative

Dedicated Relief Security Officer

Order Picker

Care Support Worker - Nights

Advanced Level Football Development Coach (Casual)

I want to receive the latest job alerts for incident manager in atcham, shr

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