Customer service supervisor Work, Jobs in Lichfield, Sts (with Salaries)

Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Customer & Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
3d
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
2d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
Assistant Store Manager
Lovisa —Birmingham
- £26,728 a year
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
13d
Retail Assistant Sales Manager
Acorns Children's Hospice —Chelmsley Wood
- £30,030 a year
- Weekend availability
- Sales
- Hospice
- Leadership
- Employee discount
- Gym membership
SIA Door Supervisor - Derbyshire
NVC Security —Derby
- Part-time
- Hospitality
- Customer service
- English
Quick apply
Aftersales Supervisor - Suzuki
Johnsons Cars —Cannock
- £29,000 - £35,000 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
Team Leader - 30 hours pw
WHSmith Travel —Heath Town
- Part-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Sales - Supervisor
New Look —Solihull
- Part-time
- Microsoft Word
- Communication skills
8d
Supervisor Hair & Beauty
Adel Professional —Derby
- £12.91 an hour
- Part-time
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Senior Operations Supervisor
Diamond Bus —Tividale
- Nights as needed
- Management
- Microsoft Office
- Analysis skills
Supervisor
Funky Monkeys —West Bromwich
- £12.75 - £13.25 an hour
- Day shift
- Management
- Customer service
- Team management
Quick apply
1d
Supervisor
The White Company —Birmingham
- Leadership
- Employee discount
22h
Food and Beverage Supervisor
Wilson Vale Catering Ltd —Birmingham
- £28,500 a year
- Full-time
- Hospitality
- Bar
- Microsoft Office
- Paid training
- Employee assistance programme
Quick apply
6d
Night Shift Supervisor
Hermes Europe —Coventry
- £12.71 an hour
- Full-time
- English
- Maths
- IT
- Employee assistance programme
- Employee discount
6h
Apprenticeship: Kitchen Team Leader
Birmingham City Students' Union (BCUSU) —Birmingham
- £16,000 a year
- Full-time
- Hospitality
- Cooking
- English
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
6d
Customer Service Supervisor
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- CRM software
- Management
- Customer service
2d
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount

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customer service supervisor jobs near lichfield, sts

Customer & Sales Support Team Leader

Keystone Group -
Swadlincote

Apply Now

Job details

Full-time

Qualifications

CRM software
Sales support
Microsoft Excel
Customer service
Microsoft Office
Continuous improvement
Organisational skills
Relationship management
IT
Leadership
Communication skills

Full job description

Join Keystone Lintels!

At Keystone Lintels, we're proud to be the UK's leading lintel manufacturer, delivering innovative construction solutions backed by exceptional customer service. As our business continues to grow, we're looking for an experienced and motivated Customer & Sales Support Team Leader to help drive performance, develop our people, and ensure we continue to provide an outstanding customer experience.

If you're passionate about leading teams, improving processes, and putting customers first, we'd love to hear from you.

The Role

As Customer & Sales Support Team Leader, you'll support the Customer & Sales Support Manager in the day-to-day leadership and development of the Customer Support and Sales Support teams. You'll play a key role in ensuring project pipelines, lead management, quotation processing, and customer service standards are delivered efficiently while helping the team achieve productivity and performance targets.

This is an excellent opportunity for someone with strong leadership skills, a customer-focused mindset, and experience working within a fast-paced sales support or customer service environment.

Key Responsibilities

Support the Customer & Sales Support Manager with the daily management and development of the Customer Support and Sales Support teams.
Lead, coach and develop team members through inductions, ongoing training and performance support.
Promote and champion a positive Health & Safety culture, ensuring all team members understand and follow company procedures.
Monitor the quality and accuracy of leads logged within Keylink.
Ensure lead, quotation and customer data is recorded accurately and within agreed timescales.
Manage customer enquiries, ensuring prompt, professional and effective resolution.
Foster a customer-first culture, delivering exceptional service to both internal and external customers.
Coordinate requests and communication between internal departments and external sales teams.
Produce reports for key customers and senior management.
Support the Sales Support Manager with departmental administration and reporting.
Maintain effective communication across departments to ensure seamless customer service.
Provide cover across team functions when required.
In the absence of the Customer & Sales Support Manager, oversee team performance and day-to-day operations.
Ensure departmental objectives align with wider regional and company goals.
Undertake any other duties appropriate to the role and within your capability.

About You

We're looking for someone who brings:

Previous experience in a Team Leader or Supervisory role within Customer Service, Sales Support or a similar environment.
Excellent leadership, coaching and people development skills.
Outstanding customer service and relationship management abilities.
Strong organisational skills with excellent attention to detail.
Confidence managing workloads, priorities and deadlines in a fast-paced environment.
Excellent communication skills with the ability to build effective relationships across departments.
Experience using CRM systems.
IT skills, including Microsoft Office, particularly Excel.
A proactive approach with excellent problem-solving and decision-making skills.
A commitment to continuous improvement and delivering high-quality results.

If you're ready to take the next step in your leadership career and help shape an exceptional customer and sales support function, we'd love to hear from you.

Part of Keystone Group, Keystone Lintels is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It’s extensive and growing range of Hi-therm+ lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and celebrated throughout the industry.

Why join us? Click here to find out more.

Apply Now

Refine Your Search

customer service supervisor jobs in lichfield, sts

Customer & Sales Support Team Leader

Customer & Sales Support Team Leader

Customer Service Team Leader

Helpdesk Team Leader

Assistant Store Manager

Retail Assistant Sales Manager

SIA Door Supervisor - Derbyshire

Aftersales Supervisor - Suzuki

Team Leader - 30 hours pw

Sales - Supervisor

Supervisor Hair & Beauty

Senior Operations Supervisor

Supervisor

Supervisor

Food and Beverage Supervisor

Night Shift Supervisor

Apprenticeship: Kitchen Team Leader

Customer Services Team Leader (Contact Centre Based)

Customer Service Supervisor

Front Office Team Leader

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