Customer experience coordinator Work, Jobs in Pontypool, Tof (with Salaries)

Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
4h
Service & Repairs Coordinator
Kitchen Economy & Budd Electrical —Cardiff
- £24,862.50 a year
- Full-time
- CRM software
- Computer literacy
- English
Quick apply
4d
Customer Technical Data Coordinator- 12 Month FTC
Encirc —Bristol
- £32,000 - £35,000 a year
- Free parking
- Annual leave
Quick apply
People & Culture Coordinator (FTC)
IQE —Duffryn
- £26,000 - £28,000 a year
- Microsoft Outlook
- Administrative experience
- Recruiting
- Employee assistance programme
- Employee discount
2d
Warehouse Operations Coordinator
Alam Dingin HVAC and Facilities Services —Caerphilly
- £2,300 - £2,500 a month
- Full-time
- Team management
- Warehouse experience
- Computer skills
Quick apply
5d
Solar Install Coordinator/Designer
Select Selections —Tredegar
- £30,000 - £35,000 a year
- Full-time
- System design
- Organisational skills
- In-person
Quick apply
Lettings Property Maintenance Coordinator
Connells Group —Cardiff
- Computer literacy
- Microsoft Office
- Communication skills
Quick apply
11d
Assistant Facilities Manager
CBRE —Cardiff
- Full-time
- Customer service
- Continuous improvement
- Communication skills
Learning & Development Coordinator / Cydlynydd Dysgu a Datblygu
Wales & West Housing —Llanishen
- £30,178 - £33,215 a year
- Full-time
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
12d
Scheme Support Officer
Pobl Group —Newport
- £25,877.80 a year
- Part-time
- Conflict management
6d
New Homes Programme Administrator
Alliance Homes Group —Bristol
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
9d
Compliance Administrator
Green Frog Connect Ltd —Weston-super-Mare
- £29,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Transport Coordinator
Gist Limited —Portbury
- Up to £31,600 a year
- Night shift
- Microsoft Word
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
Commercial Contract Specialist
Oxford Instruments plc —Bristol
- Bachelor's degree
- Mentoring
- Contracts
- Annual leave
Building & Community Coordinator
Pegasus Homes Ltd —Bristol
- £12,871 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- Maintenance
- Health & wellbeing programme
- Annual leave
Quick apply
Risk and Compliance Associate
Protection Group International —Bristol
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
3d
Building & Community Coordinator
Pegasus Homes —Bristol
- £15,142 a year
- Part-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Driver LGV Class 2
Stericycle —Avonmouth
- Day shift
- Customer service
- Life insurance
- Referral programme
4d
Quality Coordinator
Brick Fabrication Ltd —Pontypool
- From £26,436.80 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
Quick apply
Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
9d

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customer experience coordinator jobs near pontypool, tof

Customer Engagement Co-ordinator

United Welsh -
Caerphilly

Apply Now

Job details

Full-time
£28,194.75 a year
4 hours ago

Qualifications

Microsoft Word
Social housing experience
Client engagement
Stakeholder liaison
Complaint handling
Databases
Partnership building
Relationship management
Front desk
Customer interaction
Communication skills
Welsh

Full job description

Customer Engagement Co-ordinator

Reporting to: Senior Customer Service Coordinator

Broad purpose of the post

We are looking for a Customer Engagement Co-ordinator to deliver exceptional customer service across various channels, making sure queries are resolved professionally and quickly.

In this role you will manage reception duties, process documents, and welcome visitors warmly. You will work flexibly within our Housing and Communities Team, maintaining high service standards and creating positive experiences for customers. Building strong relationships with partners and managing customer expectations proactively are important aspects of the role.

Permanent, Full Time (35 hours)
£28194.75 per annum
Closes 2nd September, Midday
Interviews 9th / 10th September

Key accountabilities

Deliver a responsive, customer-focused service across all communication channels, including telephone, face-to-face, text, email, and social media, making sure queries are resolved effectively and quickly
Show excellent person skills while managing reception duties at our head office, including processing documents, handling post, and warmly welcoming visitors to the office
Record, assist and action customer feedback including compliments and complaints, and use the knowledge gained from feedback to improve our services
Support the Housing and Communities Team by working flexibly to make sure the highest standards of service delivery, enabling positive experiences for both internal and external customers and partners
Assist United Welsh in meeting their financial targets to make sure that the organisation can make the most of its financial strength. For example, making sure that rent queries and direct debit mandates are correctly and professionally handled
Build strong relationships with partners such as Celtic Horizons, managing agents, and support providers to shorten customer journey time and resolve queries efficiently at the first point of contact. Where possible, you will resolve queries and provide relevant information at the first point of contact to provide the best possible outcome for the customer and deliver departmental KPIs.

Essential Criteria

Proven experience in a customer service role, demonstrating the ability to handle a range of customer inquiries effectively
Ability to work effectively within a dynamic team, maintaining high standards of professionalism, empathy, and kindness
Proficiency in Microsoft Excel, Word, Outlook, and email, with the ability to learn and adapt to new software
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
Strong person skills, capable of managing reception duties, processing documents, handling postal tasks, and warmly welcoming customers
Highly adaptable and flexible, able to work within a team to meet changing priorities and demands. Remaining calm and composed under pressure, ensuring effective service delivery
Proactively manage customer perceptions and expectations, providing education and guidance as needed
Skilled in building and maintaining positive relationships with residents and other stakeholders, fostering trust and satisfaction
Strong numerical skills, with the ability to accurately calculate rent payments

Desirable Criteria

Experience of working within the Social Housing sector
Experience of customer service through corporate social media channels
Competent using Capita OpenHousing as a housing management system
Familiar with Microsoft Teams
Familiar with IS databases
Welsh language skills

Apply Now

Refine Your Search

customer experience coordinator jobs in pontypool, tof

Customer Engagement Co-ordinator

Service & Repairs Coordinator

Customer Technical Data Coordinator- 12 Month FTC

People & Culture Coordinator (FTC)

Warehouse Operations Coordinator

Solar Install Coordinator/Designer

Lettings Property Maintenance Coordinator

Assistant Facilities Manager

Learning & Development Coordinator / Cydlynydd Dysgu a Datblygu

Scheme Support Officer

New Homes Programme Administrator

Compliance Administrator

Transport Coordinator

Commercial Contract Specialist

Building & Community Coordinator

Risk and Compliance Associate

Building & Community Coordinator

Driver LGV Class 2

Quality Coordinator

Senior Resource Coordinator

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