Call center Work, Jobs in Bothwell, Slk (with Salaries)

Customer Care Agent
European Tyre Enterprise Ltd —Bellshill
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Communication skills
- Annual leave
- Employee discount
12h
Inbound Sales Advisor
Betr Outsourcing —Glasgow
- £24,784 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Referral programme
Quick apply
1d
Customer Support Advisor - Bellshill - ML4 3PR
KwikFit —Bellshill
- £26,700.55 a year
- Full-time
- Hybrid work
- Computer literacy
- Typing
- Communication skills
- Annual leave
- Employee discount
6d
Contact Centre Agent x 2
Strathclyde Partnership for Transport —Glasgow
- £21,819 - £27,715 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
8d
Customer Service Representative - Dayshift - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Employee discount
5d
Telemarketing Representative
eContact Services —Clydesdale West
- From £25,500 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Sales Assistant
Verisure Services (UK) Limited —Bishopbriggs
- Full-time
- Communication skills
Quick apply
Lead Credit & Collections Representative (German speaker)
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Writing skills
- English
Sales Executive
Verisure Services (UK) Limited —Falkirk
- Full-time
- Communication skills
Quick apply
Customer Advisor
Everyday People Financial Solutions —Glasgow
- £27,976 - £31,276 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
6d
Customer Service Advisor
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
2d
Full Time Customer Contact Advisor
KwikFit —Bellshill
- £26,700.55 a year
- Full-time
- Hybrid work
- Conflict management
- Time management
- Annual leave
- Employee discount
12h
Weekend Customer Support Advisor - ML4 3PR
KwikFit —Bellshill
- £9,344.03 a year
- Part-time
- Hybrid work
- Computer literacy
- Typing
- Communication skills
- Annual leave
- Employee discount
12h
Out of Hours Call Handler
SOLIS GROUP —Glasgow
- £26,000 - £29,000 a year
- Weekend availability
- Microsoft Word
- Organisational skills
- IT
Quick apply
17h
Customer Contact Centre Advisor
Scottish Friendly —Glasgow
- £24,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Financial services
- Store discount
- Work from home
Quick apply
Customer Contact Centre Advisor
Scottish Friendly —Glasgow
- £24,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Financial services
- Store discount
- Health & wellbeing programme
Quick apply
Telemarketing Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Customer service
- Writing skills
- Business development
- Annual leave
- Employee discount
Customer Service Representative - Nightshift - Glasgow
City Facilities Management (UK) —Glasgow
- £27,675.37 a year
- Overtime
- Data entry
- Employee discount
Customer Service Coordinator (Maternity Cover - 14 Month Fixed-term Contract)
Dolby Vivisol —Stirling
- £24,880 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free parking
- Annual leave

I want to receive the latest job alerts for call center in bothwell, slk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center jobs near bothwell, slk

Customer Care Agent

European Tyre Enterprise Ltd -
Bellshill

Apply Now

Job details

Full-time
12 hours ago

Benefits

Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Customer service call handling
Fast-fit centre experience
Inbound customer enquiry call handling
Salesforce
UK GDPR
Complaint handling
Customer interaction
Communication skills

Full job description

About us

European Tyre Enterprise Limited is an international tyre and automotive service, maintenance and repair business group with annual sales revenues of more than £1 billion across five countries in Europe.

We operate multiple retail brands including Kwik Fit with over 800 centres in the UK and Netherlands as well as Stapletons Tyre Services which sells over 6 million tyres to trade customers in the UK.

Our primary purpose is to keep drivers safe on the road and we achieve this by being the number one choice for our customers, a leading automotive aftermarket employer and an acknowledged innovator in our industry. We can only accomplish this with great people at the heart of what we do.

In choosing to build your career with us you’ll be joining a dynamic and diverse team striving to be the best.

The role

The Customer Care and Experience team is here to support our customer’s needs, giving professional advice, assistance, and solutions. We are also here to deliver a consistent and continually improving customer experience, so we increase customers trust and loyalty to our brands.

The Customer Care Agent is as multi skilled role, delivering an outstanding and first-class Customer Experience. You will be, handling customer contacts, and troubleshooting problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The Customer Care Agent will act as a multi skilled Call Centre Agent and Administrator on a rotational basis.

As part of the call centre function, the Customer Care Agent will act as the first point of contact for our Fleet, Retail, Fettle and Mobile Customers. Using a One Stop and Single Case management approach, this role will handle all customer contacts in line with our ‘HEART’ principles; finding resolutions which meet and exceed customer expectations and our service level agreements.

The admin support function will manage all customer support tasks including monitoring, logging, and responding professionally to written incoming customer contacts, issuing customer payments, arranging hire cars and completing any other admin support tasks for the department.

This permanent role is based upon 40hrs/week, will operate onsite at our Duart House offices, Bellshill. Following a successful training and induction period, hybrid working one day per week once completed.

An active interest in data analysis and proficiency with excel and powerpoint would be very advantageous.

Key accountabilities

Read and fully understand the sections within the Customer Services Operating Procedures and adhere to them on all occasions.
Answering the phones in a professional and friendly way, giving your contact name so customers are clear from the start who they are speaking with.
Follow GDPR policy when communicating verbally and in writing with customers and cross functional departments, if unclear refer to line Manager.
Ensuring that all customer contacts received are managed and resolved using the One Stop, Single Case or Operations managed approach and using the ‘HEART’ principles whilst meeting and exceeding Customer Service Level Agreements.
Accurately logging, categorising, updating and closing all customer contacts on the Company ‘Salesforce’ system.
Assisting Motability customers contacts and completing a warm transfer to relevant departments when required.
Escalating all Red Priority contacts to senior management using relevant escalation processes. (This includes an immediate call the senior management)
Professional and detailed communication of customer contacts that require RNM or MM support, using the ‘Salesforce’ system to capture a good overview of the customer issues, concerns along with any evidence, this will help the Operations Manager investigate and find a resolution as quickly as possible.
Manage and discuss with relevant RNM or MM open contact files on a daily basis in line with procedures.
Receive and review closes from Divisional and Operational Management daily and discuss any questionable closes with the Senior Team Manager to ensure Company and brand image is protected.
Keep telephone lines open to receive calls at all times to maintain a low abandoned call ratio and ensuring that correct phone status categories are used at all times for accurate reporting purposes.
Receive and make all calls using correct telephone software to ensure accurate call logging and reporting can be achieved.
Use bespoke Fleet systems to identify which supplier the driver can use and advise accordingly.
Arrange hire cars for Retail, Fleet and Mobile customers.
Actively demonstrate ‘one team’ and ‘customer first’ culture along with Company values and vision in own role.
Provide regular feedback, any ideas to reduce repeat contacts and complaint trends to assist with the implementation of improvements for the business and our customers.
Provide support and assistance to other agents and internal customers as necessary.
Attend and contribute to department meetings where required.
Commit to self-development and training sessions/programs.

Additional Responsibilities

Level 3

Develop and maintain a broad understanding of the business.
Demonstrate ownership for own development.
Actively demonstrate, encourage and promote ‘one team’ and ‘customer first’ culture along with Company values and vision in own role.

Level 4

Handling escalated customer contact where appropriate.
Assist with additional responsibilities where required i.e. cover Manager role.
Supporting Manager and Management team with project work and ad hoc tasks

Skills & experience

A passion for customer service and excellent customer service skills.
Professional, personal and empathetic approach.
Good telephone manner and computer literate
Keep to your promises and keep your customers updated.
Very organised and can priorities tasks accordingly.
Problem-solving and analysis.
Great written and verbal communication.
Ability to handle complex queries and challenging customer scenarios.
An ability to learn new systems and processes.
Excellent communication and relationship skills.
Require a reasonable technical understanding of all products and services offered by the Company, be fully conversant with the Company Standards & Work Instructions and ETEL retail brands policies and procedures, in particular ETEL retail brand guarantees and terms and condition of sale.
Require a detailed knowledge of the ETEL retail brands Internet sales and back office processes.
Customer service and complaints handling experience.
Call centre experience and fast fit industry experience will be an added advantage.
Experience in Data Analysis
Proficient in Excel and PowerPoint

Benefits

Annual leave including bank holidays, increasing with service
Exclusive discounts at major retailers, restaurants, holidays and much more
Generous staff discounts for you and your family
Award-winning training and development, with fantastic career prospects
Wide range of wellbeing support for you and your family

Job Reference: ETEL01725

Apply Now

Refine Your Search

call center jobs in bothwell, slk

Customer Care Agent

Inbound Sales Advisor

Customer Support Advisor - Bellshill - ML4 3PR

Contact Centre Agent x 2

Customer Service Representative - Dayshift - Glasgow

Telemarketing Representative

Sales Assistant

Lead Credit & Collections Representative (German speaker)

Sales Executive

Customer Advisor

Customer Service Advisor

Full Time Customer Contact Advisor

Weekend Customer Support Advisor - ML4 3PR

Out of Hours Call Handler

Customer Contact Centre Advisor

Customer Contact Centre Advisor

Telemarketing Executive - Glasgow

Customer Service Representative - Nightshift - Glasgow

Customer Service Coordinator (Maternity Cover - 14 Month Fixed-term Contract)

Incident Customer Service Operator - Glasgow

I want to receive the latest job alerts for call center in bothwell, slk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected