Solutions manager Work, Jobs in Broadstairs, Ken (with Salaries)

Tier 1 - IT Helpdesk Engineer
Business Computer Solutions —Ramsgate
- From £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Profit sharing
- Paid training
Quick apply
Learning & Development Manager
Psicon —Canterbury
- £40,000 - £50,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Field Sales Representative - Canterbury/Tunbridge Wells
Flatpay —Canterbury
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
6d
Hazardous Waste business development manager
Wynsdale Group Ltd —Dunkirk
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Health & wellbeing programme
- Work from home
Quick apply
2d
Recruitment and Conversion Events Manager
Canterbury Christ Church University —Canterbury
- £38,784 - £41,064 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- Organisational skills
- Work from home
6d
Finance Assistant
C A Telecom UK Limited —Tankerton
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Free parking
Quick apply
1d
Quality Shift Manager
Integrated Service Solutions Ltd —Canterbury
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Driver/Sales Assistant
DULUX DECORATOR CENTRE —Canterbury
- £13.18 an hour
- Rotating shift
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Quality Engineer
AMETEK, Inc. —Ramsgate
- Administrative experience
- Analysis skills
- Organisational skills
Senior Utilities Coordinator (Streetworks)
Connect3UK Ltd —Canterbury
- £29,000 - £33,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
Business Development Manager
Amphenol Martec Career Page —Whitstable
- Full-time
- Remote
- Sales
- Marketing
- Engineering
- Free parking
- Employee assistance programme
Quick apply
Warehouse Loader Full time Sun-Thurs 7pm - 4am
Foodari Limited —Canterbury
- £13.25 an hour
- Full-time
- Heavy lifting
- Forklift
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
13d
Business Development Manager
AGI Global Logistics —Folkestone
- Full-time
- Sales
- Customer service
- Business development
- Referral programme
Quick apply
1d
Application Support & Product Executive
Bubblegate —Ashford
- £25,000 a year
- Full-time
- Computer Science
- Customer service
- No experience needed
Quick apply
Senior Engineer / Project Manager
Coinford Ltd —Dover
- Full-time
- Engineering
- Project management
- First Aid Certification
6d
Maintenance - Maintenance Engineer
Amphenol Limited Career Page —Whitstable
- Full-time
- Programmable logic controllers
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Branch Manager
Austen Allen Homecare —Margate
- £26,000 - £30,000 a year
- Full-time
- Management
- Supervising experience
- IT
Quick apply
13d
Production Operative, tvONE
ACT Lighting Inc —Margate
- £12.71 an hour
- Full-time
Quick apply
12d
Global Digital Program Manager
Wahl Clipper Global —Ramsgate
- Full-time
- Remote
- PMP
- Project management
- Bachelor's degree
- Profit sharing
- Annual leave
Quick apply
9d
Senior Team Coordinator
Purcell Architecture —Canterbury
- £33,000 - £41,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Annual leave
- Work from home
13d

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Tier 1 - IT Helpdesk Engineer

Business Computer Solutions -
Ramsgate

Quick apply

Job details

Full-time
From £26,000 a year

Benefits

Profit sharing
Paid training
Cycle to work scheme
On-site gym
Company events
Sick pay

Qualifications

Microsoft Windows Server
Customer service
Windows
IT
Communication skills
A Level
Active Directory

Full job description

Job Title: Remote Support Engineer

Reports To: Service Delivery Manager

Location: Hybrid (4 days in our office in Ramsgate, 1 day from home)*

Salary: £26,000 per annum + up to £2,500 performance bonus + EO profit share**

About Business Computer Solutions:

As an Employee-Owned business, the BCS work ethic is caring, focused, fun and it really is our people who make us. It means all staff are empowered and encouraged to share, learn every day, and to grow. We are continuously striving to shape the future of the business by creating unprecedented value and opportunity for our team – changing the way we work with ongoing support, development, and inspiration.

About the role:

Although we work in the technology industry, customer service is of main importance when it comes to our business. Your day-to-day role will be taking incoming service requests from our clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across our clients’ technology stack. This is a fast-paced environment and requires a high level of attention to detail and accuracy.

This is an entry level role and previous industry experience is not essential. However, in the absence of hands‑on experience, we expect candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry‑related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.

Responsibilities and expectations of the role:

One of the main responsibilities of the role is being accountable for your own performance. We strive to deliver an excellent customer experience – every time! Here is the list of skills (but not limited to) you’ll need to make this role a success:

· Excellent verbal and written communication skills, as you’ll be documenting your work within our PSA (Professional Services Automation) system on every customer request.

· Communication! We expect a high level of communication whether that be to update customers on their service requests, communication internally to discuss tickets or seeking assistance or lastly, interdepartmental communications or escalating to a line-manager.

· Fast, accurate and awareness – We have fast-paced SLAs (Service Level Agreements) which mean we need to work fast without compromising the accuracy or level of customer service provided. Failing an SLA is not an option at BCS, nor is letting our customer experience slip – so you’ll need to be aware of your ticket queue whilst working with the team on new requests – multi-tasking is key.

· The ability to deal with a healthy balance of pressure. Due to the nature of the fast-paced requests coming in, your ticket queue, phone calls, emails and being attentive to any alerts – we require someone who can keep ‘calm’ and ‘positive’ – these are the attributes that make candidates in this role a success.

· There will be an expectation for you to become a ‘Product Champion’ of a particular tool BCS use or sell onto customers. A product champion ultimately means you being a ‘guru’ in this area. This responsibility means you will have the best understanding of the product and keep up to date on future developments of that product, whilst working on a great vendor relationship. You will be in charge of internal training and documentation around the specific product.

· ‘Board leading’ – this means being in charge of the customer service requests as they come in – distributing them to the best-suited and available engineers on the team. This requires an element of skill: accuracy, the ability to act quickly, and an understanding of the issue so that it can be directed to the correct technical resource. You also need to ensure that you carefully handle your own workload while still having the available time and resource to consistently check the queue for any new requests. This will be a requirement in your job as you progress through the early stages of your probationary period. Full training and support will be provided.

· ISO Standards. All staff at BCS have a responsibility to understand the ISO Objectives and conscientiously ensure that we maintain the 3 standards held.

Skill required for the role:

· Passion for technology, and how it can help drive client success and hit their business goals.

· Care. Customer service is everything to us, so providing a high level of care to every request is important.

· Positivity. Experience has shown us that being positive through the good days as well as the not-so-great days, keeps the team motivated and creates a productive and enthusiastic work environment.

· Technology is every evolving, so you’ll need to be driven to continue to learn and adapt to the forever changing landscape of technology and security.

Key Performance Indicators (KPIs) measured:

We measure multiple Key Performance Indicators throughout the business, however, here are the key KPIs measured for the ‘Remote Support Engineer’ role:

· Customer satisfaction (CSAT) score.

· Customer satisfaction response rate. We have a policy that you need to engage with the customer and ask for them to complete the feedback around their experience.

· Technology accreditation passes. We expect a minimum of 2 accreditations to be gained every year. Full training costs will be covered by BCS.

· SLA adherence.

· First touch fix percentage (how many tickets you are closing at the first attempt).

· Average time to resolution.

· Ticket closure rate.

· Utilisation percentage.

Terms and timings:

This is a Monday to Friday 0900 – 1700 role. Additional hours will be expected once you pass your probationary period and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.

Benefits:

· Company paid quarterly events.

· Cycle to work scheme.

· Onsite gym.

· Profit-sharing.

· Paid training.

* After successfully completing the standard 6-month probationary period.

** Performance bonus and EO profit share is enabled after successfully completing the standard 3-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually.

Job Type: Full-time

Pay: From £26,000.00 per year

Benefits:

Company events
Cycle to work scheme
On-site gym
Profit sharing
Sick pay

Ability to commute/relocate:

Ramsgate CT12 5EU: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Work Location: Hybrid remote in Ramsgate CT12 5EU

Quick apply

Refine Your Search

solutions manager jobs in broadstairs, ken

Tier 1 - IT Helpdesk Engineer

Learning & Development Manager

Field Sales Representative - Canterbury/Tunbridge Wells

Hazardous Waste business development manager

Recruitment and Conversion Events Manager

Finance Assistant

Quality Shift Manager

Driver/Sales Assistant

Quality Engineer

Senior Utilities Coordinator (Streetworks)

Business Development Manager

Warehouse Loader Full time Sun-Thurs 7pm - 4am

Business Development Manager

Application Support & Product Executive

Senior Engineer / Project Manager

Maintenance - Maintenance Engineer

Branch Manager

Production Operative, tvONE

Global Digital Program Manager

Senior Team Coordinator

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