Customer support & client services occupations Work, Jobs in Cote, Som (with Salaries)

Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Customer service
- Communication skills
Customer Experience Administrator
Patient Choice Ltd —Wellington
- £26,460 - £29,770 a year
- Part-time
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Financial services
- Communication skills
Customer Sales & Bookings Advisor
VAPOR CLEAN —Weston-super-Mare
- From £13.45 an hour
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Customer service
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
5d
Customer Service Representative
PrimeTools Limited —Radstock
- £12.75 an hour
- Full-time
- Customer service
- English
- Data entry
Quick apply
Customer Service Advisor
EE —Cardiff
- £26,116 a year
- Full-time
- Annual leave
Customer Service Representative -BOOKING IN REPAIRS ON RECEPTION for a computer repair comany
Mobile & Computer repairs —Cardiff
- £12.80 an hour
- Microsoft Word
- Microsoft Outlook
- Sales
- Store discount
- Employee discount
Quick apply
17h
Complaint Officer
Abri —Yeovil
- Up to £32,715.39 a year
- Full-time
- Hybrid work
- Café
2d
Customer Services Assistant / Cynorthwyydd Gwasanaethau Cwsmer
National Lottery Heritage Fund —Cardiff
- £25,925 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Work from home
6d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Associate
International Baccalaureate —Cardiff
- Weekend availability
- Hybrid work
- Spanish
- Customer service
- English
8d
Customer Care Advisor
Mulberry —Chilcompton
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Organisational skills
Quick apply
Prescription Service Specialist
Clinisupplies —Bridgwater
- Monday to Friday
- Management
- Customer service
- Microsoft Office
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
11d
Partnerships & Client Care Coordinator
Stride Treglown —Clifton
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Customer Success Manager
SINGU —Cardiff
- Up to £65,000 a year
- Full-time
- In-person
Quick apply
2d
Customer Operations Manager
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
5d
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills

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Customer Service Advisor - Days

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£26,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months).

Salary

£26,500 starting salary.

Shifts ☎️

- 37.5 hours per week

- Monday - Saturday, between 8am - 8pm on a 6-week shift pattern.

- You will only work 1 in 6 Saturdays, and just 1 week of shifts til 8pm in the 6 week rotation.

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. You will play an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You'll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We're Looking For

Strong customer service experience within a contact centre environment
Excellent verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 15-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

customer support & client services occupations jobs in cote, som

Customer Service Advisor - Days

Customer Experience Administrator

Customer Service Advisor - Midnights Team

Customer Sales & Bookings Advisor

Senior Customer Service Representative - FM Helpdesk

Customer Service Representative

Customer Service Advisor

Customer Service Representative -BOOKING IN REPAIRS ON RECEPTION for a computer repair comany

Complaint Officer

Customer Services Assistant / Cynorthwyydd Gwasanaethau Cwsmer

Customer Success Manager

Customer Service Associate

Customer Care Advisor

Prescription Service Specialist

Senior Operations Manager - Customer Service

Contact Centre Team Leader

Partnerships & Client Care Coordinator

Customer Success Manager

Customer Operations Manager

Consumer Support Analyst

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