Support analyst Work, Jobs in Wroughton, Wil (with Salaries)

Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Employee assistance programme
3d
IdAM Analyst
Edenred —Swindon
- Full-time
- Hybrid work
- AWS
- Annual leave
- Employee assistance programme
Continuous Improvement Analyst (m/f/d)
TE Connectivity —Swindon
- Remote
- Engineering
- Project management
- Bachelor's degree
Quality Control Analyst - Manufacturing Quality - Rugged Fibre Optics
TE Connectivity —Swindon
- £27,000 - £29,000 a year
- Full-time
- Analysis skills
- Quality control
- In-person
- Free parking
Quick apply
Quality & Performance Housing Analyst
Swindon Borough Council —Swindon
- £36,363 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Travel
Quick apply
7d
Business Analyst - CDDaT
Swindon Borough Council —Swindon
- £35,412 a year
- Full-time
- Hybrid work
- English
Quick apply
2d
Data Governance Analyst
Openwork UK Ltd —Swindon
- £35,000 - £50,000 a year
- Hybrid work
Workday Consultant - Finance
Public Sector Resourcing —Swindon
- Full-time
- Hybrid work
- Oracle
- ERP systems
- Supervising experience
- Annual leave
Integrated Business & Resource Planning Analyst
Astroscale —Didcot
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Life insurance
- Sick pay
14d
VodafoneThree - Collections Strategy Analyst
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
15h
Cyber Portfolio and Governance Analyst
Vodafone —Newbury
- Full-time
- Microsoft Powerpoint
- Azure
- Organisational skills
- Annual leave
Finance Analyst - Credit/Collections/Cash
Sherwin-Williams —Witney
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Deskside Analyst
Hachette UK —Didcot
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
10d
Senior Customer Service Advisor
Barclays —Witney
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
13d
Solutions Analyst
Blue Cross —Burford
- £38,490 - £44,756 a year
- Full-time
- Hybrid work
- SharePoint
- APIs
- IT
- Employee assistance programme
- Employee discount
Quick apply
9d
Data & SharePoint Lead
Mitie —Corsham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
13d
Analyst
Abbott Laboratories —Abingdon
- Full-time
- Laboratory experience
Commercial Finance Analyst
Vodafone —Newbury
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
6d
L3 Security Analyst
Vodafone —Newbury
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
- Annual leave
VodafoneThree - Commercial Finance Manager - Opex
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Employee discount
7d

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Service Desk Analyst

Serco Plc -
Swindon

Apply Now

Job details

Full-time
£28,330.74 a year
3 days ago

Benefits

Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Windows
Active Directory

Full job description

Service Desk Analyst

Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA,

Salary: £28,330.74 plus excellent benefits

Schedule: Perm/FT/37 Hours

Ready to impact a better future?

As a Service Desk Analyst in our Defence Academy team, you’ll be the first point of contact for colleagues and customers seeking support across ICT, facilities and logistics services. You’ll help resolve issues quickly, create impactful solutions, and ensure people can access the services they need to succeed

Our work touches lives every day, and this role plays a vital part in keeping essential services running smoothly. By delivering excellent customer service, solving problems, and building trust with users across the Defence Academy, you’ll make a positive impact on communities while helping us impact a better future. There’s plenty of headroom for people to grow, develop new skills, and contribute to continuous innovation.

What you’ll do as a Service Desk Analyst

Handle telephone calls, emails, self-service requests, and face-to-face enquiries through the Service Desk.
Log, manage, prioritise, and track incidents and service requests using the appropriate helpdesk systems.
Carry out first-line diagnosis and resolution of incidents wherever possible
Escalate unresolved issues to second-line support teams and monitor progress against service level agreements.
Create and maintain user accounts within Active Directory and related systems following established procedures.
Support continuous improvement by identifying customer needs, sharing insights, and contributing to service performance reporting.

Does this sound like you?

You have excellent customer service skills and a professional telephone manner.
You communicate clearly and confidently, both verbally and in writing.
You take a methodical approach to problem-solving and decision-making.
You’re comfortable working in a Microsoft Windows environment and are keen to continue developing your IT skills.
You thrive in fast-paced customer-facing environments and can adapt to changing priorities.

What we offer

Competitive holiday package

Up to 6% contributory pension scheme
Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

defencejobs

Apply Now

Refine Your Search

support analyst jobs in wroughton, wil

Service Desk Analyst

IdAM Analyst

Continuous Improvement Analyst (m/f/d)

Quality Control Analyst - Manufacturing Quality - Rugged Fibre Optics

Quality & Performance Housing Analyst

Business Analyst - CDDaT

Data Governance Analyst

Workday Consultant - Finance

Integrated Business & Resource Planning Analyst

VodafoneThree - Collections Strategy Analyst

Cyber Portfolio and Governance Analyst

Finance Analyst - Credit/Collections/Cash

Deskside Analyst

Senior Customer Service Advisor

Solutions Analyst

Data & SharePoint Lead

Analyst

Commercial Finance Analyst

L3 Security Analyst

VodafoneThree - Commercial Finance Manager - Opex

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