Customer support representative Work, Jobs in Gargrave, Nyk (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Reception/Admin/Customer Service
Jagland Empire LTD —Halifax
- £24,420.00 - £38,751.72 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Representative
William Hill —Harrogate
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Representative Evenings
Action Prompt Ltd —Leeds
- £25,500 a year
- Overtime
- Google Suite
- Customer service
- Computer literacy
- Free parking
Quick apply
4d
Inside Sales Representative
Fusion Paper & Board Ltd —Bradford
- £24,000 - £30,000 a year
- Part-time
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
6h
Customer Engagement Officer
Habinteg —Bradford
- £14,821.14 a year
- Temporary
Quick apply
11d
ER Specialist
Anchor —Bradford
- £38,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
12d
National Security Program (NSP) Escort Program - UK
CenCore Associates —Harrogate
- Full-time
- No experience needed
- Analysis skills
- Education
14d
Business Development Representative - Training company
Smart Energy Training —Cleckheaton
- £28,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Employee assistance programme
- Bereavement leave
Quick apply
11d
Business Support Officer
Star Academies —Bradford
- £25,989 - £26,403 a year
- Call to connect
- Microsoft Outlook
- Customer service
- Microsoft Office
Deputy Manager
Iceland —Bradford
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Installer Development Representative
Daikin Industries Ltd. —Bradford
- Full-time
- Business development
- Travel
Quick apply
4d
Territory Sales Representative
Howdens Joinery Co. —Brighouse
- Full-time
- Business development
- Annual leave
- Employee discount
7d
Line Lead
Bettys & Taylors Group —Harrogate
- Weekend availability
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
8d
Deputy Cleaning Manager - Harrogate
Chartwells —Harrogate
- £28,840.10 a year
- Customer service
- Continuous improvement
- Organisational skills
11d
Built In Quality Leader
NewPrinces Group —Bradford
- Monday to Friday
- In-person
- Communication skills
- Annual leave
Trainee Protection Advisor
PRIMIS Mortgage Network —Brighouse
- £25,000 a year
- Full-time
6d
Hygiene Manager
NewPrinces Group —Bradford
- Annual leave
HEAD OF TRENCHLESS AND CIVILS
PSS Utilities —Harrogate
- Full-time
- Civil engineering
- Analysis skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Head of QARA
Winncare —Bradford
- £55,000 - £60,000 a year
- Full-time
- Management
- Project management
- Bachelor's degree
Quick apply
12d

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Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

ITIL Certification
IT service management
Internal department liaison
Information security
Customer support
Financial services
Customer interaction
Communication skills
Help desk
Office experience

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:
Acting as a first point of contact for customers across a range of services.
Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
Progressing incidents and service requests in line with agreed processes and service levels.
Working collaboratively with internal teams to support timely resolution.
Maintaining accurate records, logs and hand‑overs.
Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.
Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential
Experience working in an office or professional environment.
Experience in a customer‑facing or service‑oriented role.
Strong communication skills, with the ability to engage clearly and professionally.
Ability to work under pressure and manage competing priorities.
High levels of accuracy and attention to detail.
A proactive, customer‑focused approach and willingness to learn.

Desirable
Experience working in a regulated or controlled environment.
Experience in financial services, payments, or a Service Desk / operational support role.
Understanding of incident, request or service management concepts.
ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

35 hours per week, 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Shift‑based role and may vary in line with business needs.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

customer support representative jobs in gargrave, nyk

Customer Contact Centre Advisor (Payments / Technical Support)

Reception/Admin/Customer Service

Customer Service Representative

Customer Service Representative Evenings

Inside Sales Representative

Customer Engagement Officer

ER Specialist

National Security Program (NSP) Escort Program - UK

Business Development Representative - Training company

Business Support Officer

Deputy Manager

Installer Development Representative

Territory Sales Representative

Line Lead

Deputy Cleaning Manager - Harrogate

Built In Quality Leader

Trainee Protection Advisor

Hygiene Manager

HEAD OF TRENCHLESS AND CIVILS

Head of QARA

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