It service improvement manager Work, Jobs in Llandybie, Cmn (with Salaries)

Service Performance Team Leader
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
5d
Careers - Job Details (redesign)
Maximus —Swansea
- £38,000 a year
- Full-time
- Business development
- Recruiting
- Training & development
4d
Internal Sales Advisor
Victorian Sliders —Ammanford
- £27,694 a year
- Full-time
- Microsoft Word
- Continuous improvement
- In-person
- Free parking
- Employee assistance programme
Quick apply
Business Change Specialist
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
4d
Senior Commissioning Business Intelligence and Value Finance Partner
Hywel Dda University Health Board —Carmarthen
- £80,698 - £92,984 a year
- Full-time
11d
Health, Safety, Environment & Quality Advisor (Contract)
Greenvolt —Gowerton
- £50,000 - £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
Quick apply
Lead Ethical Hacking Penetration Tester (£57,515 - £82,430)
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £82,430 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Free parking
- Annual leave
16h
Early Years Development Assistant
Neath Port Talbot County Borough Council —Neath Port Talbot
- £27,694 - £31,022 a year
- Full-time
- Hybrid work
- Experience working with children
- Communication skills
- School
- Employee assistance programme
- Employee discount
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Swansea
- Full-time
- English
- Analysis skills
- Business
Deputy Care Home Manager - £14.90ph
My Choice Healthcare Ltd —Carmarthen
- £14.90 an hour
- Full-time
- Management
- Supervising experience
- Travel
Quick apply
6d
Internal Sales Coordinator
Siderise Insulation —Maesteg
- From £26,500 a year
- Full-time
- CRM software
- Computer literacy
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
6d
Showroom Sales Executive
Dream Doors Swansea/South Wales —Morriston
- £25,500 - £33,000 a year
- Full-time
- Management
- Computer literacy
- Front desk
Quick apply
10d
Homeless Support Worker
Threshold DAS Limited —Llanelli
- From £23,112 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
- Sick pay
Quick apply
Clinical Lead Nurse - South Wales
Sonderwell —Swansea
- £47,000 - £50,000 a year
- Computer literacy
- Business development
- Paediatrics
Shift Maintenance Engineer
Ecolab Inc. —Neath
- Full-time
- Maintenance
- Continuous improvement
- Mechanical knowledge
- Employee stock purchase plan
Kitchen staff / 6954 - The Sawyer`s Arms, Maesteg
J D Wetherspoon plc —Maesteg
- £12.91 an hour
- Part-time
- Bar
- Customer service
- No experience needed
- Annual leave
- Employee discount
2d
Business Relationship Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Free parking
- Annual leave
6d
Senior Head of Estates Operations
Driver and Vehicle Licensing Agency —Swansea
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
10d
Governance & Assurance Manager
Recruit 121 FAS —Neath
- £55,660 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Free parking
Quick apply
13h
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swansea
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management

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it service improvement manager jobs near llandybie, cmn

Service Performance Team Leader

Driver and Vehicle Licensing Agency -
Swansea

Apply Now

Job details

Permanent | Part-time | Full-time
£30,485 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Coaching
Business analysis
English
Performance management
Presentation skills
Team management
Welsh
PRINCE2 Certification

Full job description

Details

Reference number

476761

Salary

£30,485

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

DVLA - Operations and Customer Service Directorate - Contact Centre

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Swansea

About the job

Job summary

Can you transform customer demand data into effective workforce plans and schedules?

Have you led forecasting or planning teams to improve performance and service delivery?

Are you a people-focused leader who builds strong relationships and drives excellent results?

If so, wed love to hear from you!

The Contact Centre Workforce Planning team plays a critical role in ensuring the right people are in the right place at the right time to meet customer demand across telephone, webchat and email services. Working closely with operational leaders and key stakeholders, the team provides forecasting, scheduling and workforce planning expertise to support service delivery and achieve agreed performance targets.

Operating within a fast-paced and customer-focused environment, the team uses data, insight and real-time analysis to optimise resources, improve customer outcomes and drive continuous improvement. The department is committed to collaboration, development and innovation, fostering a culture where colleagues are empowered, supported and encouraged to grow while delivering excellent service to customers and stakeholders alike.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA:

DVLA Home , Civil Service Careers

Job description

Provide expert business analysis of the Contact Centres (CCs) telephone, webchat and email customer demand. Using this analysis, to produce short, medium and long-term workforce plans to meet this demand in-line with agreed service level agreements. This role is undertaken in a people focussed environment that champions recognition, involvement, development and support for all, and is performed in line with Civil Service values.

Your responsibilities will include, but arent limited to:

Produce short, medium and long-term forecasts using data analysis to support accurate workforce planning.
Create advisor schedules based on demand, monitoring performance and recommending service improvements.
Build strong relationships with stakeholders to understand and meet business requirements.
Lead workload planning, setting priorities to ensure forecasting and scheduling targets are achieved.
Coach and develop team members to enhance performance, capability and career growth.
Manage performance, conduct and attendance processes, ensuring timely and effective action when required.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

Experience of workforce planning, forecasting and scheduling within a Contact Centre or operational environment.
Proven ability to analyse complex data and translate insights into effective workforce plans and service improvements.
Experience of leading, coaching and developing teams to achieve performance and operational targets.
Strong stakeholder management skills, with the ability to build effective relationships and influence decision-making at all levels.

Additional Information

We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it wont put you at any disadvantage during recruitment if you arent a Welsh speaker. Please note that the application and assessment process will be held in English.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Working Together
Managing a Quality Service

Benefits

Alongside your salary of £30,485, Driver and Vehicle Licensing Agency contributes £8,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your Experience of the following:

Experience in workforce planning, forecasting and scheduling.
Ability to analyse data and drive service improvements.
Experience leading and developing high-performing teams.
Strong stakeholder management and relationship-building skills.

The sift will take place week from 17/09/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours Delivering at Pace, Managing a Quality Service, Working Together
Experience

You will also be required to create and deliver a presentation to assess your experience. Guidance will be provided if you are invited to interview.

The interviews will take place week commencing 06/10/2026

This interview will be conducted in person at our Swansea office (DVLA Longview Road, Morriston, Swansea). Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : OCSD Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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it service improvement manager jobs in llandybie, cmn

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information