Support mentor Work, Jobs in Necton, Nfk (with Salaries)

Emergency Call Handler
Total Assist Group —Norwich
- £12.71 - £17.56 an hour
- Temporary
- Customer service
- Computer literacy
- First Aid Certification
Quick apply
Non-Medical Prescriber
Change Grow Live —Norwich
- £48,987.04 - £54,663.24 a year
- Employee assistance programme
- Employee discount
Apprentice Vehicle Damage MET Technician
Apprenticeship Central —Brandon
- From £320 a week
- Monday to Friday
- Computer literacy
- No experience needed
- Computer skills
Quick apply
5d
Volunteer Complex Needs Recovery Support
Change Grow Live —King's Lynn
Military Training Instructor
Learning Curve Group —Norwich
- £26,000 - £30,000 a year
- Full-time
- Maths
- Mentoring
- Communication skills
- Annual leave
11d
General Manager
Uphire UK Ltd —Thetford
- Full-time
- Business development
- Team management
- Recruiting
- Employee discount
- Referral programme
Quick apply
Operating Partner - Norfolk
Medivet Group Ltd —King's Lynn
- Full-time
- Continuous improvement
- Patient care
- Mentoring
Associate Dentist
mydentist —King's Lynn
- Part-time
Quick apply
Locum Dentist
mydentist —King's Lynn
Quick apply
Senior Jewellery Designer
Monica Vinader —Wells next the Sea
- Hybrid work
- Travel
- Mentoring
Quick apply
2d
Adult Learning Tutor - Annualised
Norfolk County Council —Norwich
- £34,434 - £46,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Mentoring
- Employee discount
- Gym membership
11d
Team Leader
Lamb Inn —Norwich
- Up to £13.16 an hour
- Full-time
- Employee discount
Quick apply
7d
Site Engineering Manager
Adaptive Group —Norwich
- £75,000 - £80,000 a month
- Continuous improvement
- Team management
- Budgeting
Quick apply
Restaurant Manager - Michelin Guide Rated
The Ship, Brancaster —Brancaster
- From £35,000 a year
- Full-time
- Hotel
- Team management
- Mentoring
- Employee discount
Quick apply
4d
Chef
Diamond House Care Home —Downham Market
- Full-time
- Hospitality
- Cooking
- Mentoring
- Free parking
Quick apply
5d
Principal Associate - Corporate
Mills & Reeve —Norwich
- Business development
- Mentoring
Registered Veterinary Nurse - 12-month FTC
IVC —Norwich
- Up to £28,500 a year
- No weekends
- Patient monitoring
- Hospital
- Patient care
- Annual leave
Manager
Larking Gowen —Diss
- From £50,000 a year
- Full-time
- Management
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
Restaurant Supervisor - Guaranteed Full Salary All Year
The Ship, Brancaster —Brancaster
- From £30,784 a year
- Full-time
- Hospitality
- Customer service
- Restaurant management
Quick apply
Section Engineer
Skanska —Norwich
- Civil engineering
- Engineering
- Team management
- Bereavement leave

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Emergency Call Handler

Total Assist Group -
Norwich

Quick apply

Job details

Temporary | Part-time | Full-time | Part-time upon request
£12.71 - £17.56 an hour

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
Triage
Mentoring junior staff
First aid
Emergency management
First Aid Certification
Mentoring
Data entry
IT
Typing
Leadership
Medical terminology
Communication skills

Full job description

Job Title: Emergency Call Handler
Department: Emergency Operations Centre (EOC)
Hours: 37.5 hours per week (rotating shifts, 24/7 operations)
Reporting To: Senior EOC Manager

Job Overview

The Call Handler serves as the first point of contact for incoming calls to the Emergency Operations Centre. The role involves assessing emergency and non-emergency calls, prioritizing them using clinical triage systems, and ensuring accurate and timely dispatch of emergency resources. The position requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering high-quality patient support.

Key Responsibilities

Answer and manage all incoming calls, prioritizing emergency situations.
Accurately record caller information using Computer Aided Dispatch (CAD) systems.
Apply clinical triage protocols to assess urgency and determine appropriate response.
Provide pre-arrival and life-saving instructions (e.g., CPR guidance, first aid advice).
Communicate effectively with patients, relatives, healthcare professionals, and emergency services.
Handle distressing, emotional, or aggressive callers with professionalism and empathy.
Maintain confidentiality and comply with data protection policies.
Support operational continuity during system failures or high-demand periods.
Participate in training, development, and performance improvement initiatives.
Assist in major incidents and collaborate with other emergency services.

Work Environment

Fast-paced, high-pressure setting requiring multitasking and quick decision-making.
Shift-based schedule including nights, weekends, and holidays.
Prolonged use of computer systems and communication equipment.

Required Qualifications

Minimum of 4 GCSEs (or equivalent), including English.
Strong keyboard and computer skills.
Basic IT knowledge (telephony, email, data systems).
Excellent verbal and written communication skills.

Preferred Qualifications

Experience in a call center or customer service environment.
Knowledge of medical terminology.
First Aid certification.
Driving license and additional IT qualifications.

Key Skills & Competencies

Excellent listening and communication skills.
Ability to stay calm and make decisions under pressure.
Strong multitasking and prioritization abilities.
High level of accuracy and attention to detail.
Empathy, compassion, and emotional resilience.
Teamwork and adaptability in a dynamic environment.

Additional Requirements

Flexibility to work rotating shifts.
Ability to handle traumatic and sensitive situations.
Commitment to continuous learning and development.
Willingness to support and mentor new staff.

Ideal Candidate Profile

The ideal candidate is a resilient, detail-oriented communicator who thrives in high-pressure environments. They are empathetic, quick-thinking, and capable of making critical decisions while maintaining professionalism and composure.

Pay: £12.71-£17.56 per hour

Work Location: In person

Quick apply

Refine Your Search

support mentor jobs in necton, nfk

Emergency Call Handler

Non-Medical Prescriber

Apprentice Vehicle Damage MET Technician

Volunteer Complex Needs Recovery Support

Military Training Instructor

General Manager

Operating Partner - Norfolk

Associate Dentist

Locum Dentist

Senior Jewellery Designer

Adult Learning Tutor - Annualised

Team Leader

Site Engineering Manager

Restaurant Manager - Michelin Guide Rated

Chef

Principal Associate - Corporate

Registered Veterinary Nurse - 12-month FTC

Manager

Restaurant Supervisor - Guaranteed Full Salary All Year

Section Engineer

I want to receive the latest job alerts for support mentor in necton, nfk

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