Line operator Work, Jobs in Preston (with Salaries)

Customer Advisor
ENWL —Preston
- £29,510.04 a year
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
11h
Groundwork Gang
McDermott Civil & Engineering Ltd —Blackburn
- Full-time
- Construction experience
- In-person
- Communication skills
Quick apply
Sales Consultant
dnata —Preston
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Crematorium & Cemetery Assistant
WesterleighGroup —Manchester
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount
7d
Production Operator
Minerva —Burnley
- From £12.71 an hour
- Full-time
- Assembly
- Continuous improvement
- Quality control
- Annual leave
- Sick pay
Quick apply
2d
Camera Operator & Video Editor — Monthly Content Day (Part Time, Freelance)
Winckley Cleaning Services —Preston
- £200 a day
- Part-time
- In-person
Quick apply
1d
Machine Operative (Extrusion)
Flexipol —Rossendale
- £13 - £15 an hour
- Weekend availability
- Quality control
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
7d
Production Operator
Saputo Inc. —Kirkby
- £31,310.04 a year
- 12 hour shift
- Free parking
- Employee discount
1d
Stores and Warehouse Operator
Rota Limited —Bury
- Overtime
- Computer literacy
- Administrative experience
- Data entry
Quick apply
5d
Radiographer
Jaaam Radiology Services Ltd Trading as Elixier Diagnostics —Preston
- From £16.45 an hour
- Temporary
- BLS Certification
- Bachelor's degree
- Quality control
- Flexible schedule
Quick apply
8d
Tube Laser Operator
NP Structures Ltd —Colne
- £13.00 - £14.50 an hour
- Overtime
- Schematics
- Maintenance
- Quality control
Quick apply
1d
Production Line Leader
Bees Seeds Ltd —Blackburn
- From £13.88 an hour
- Full-time
- English
- Computer skills
- Hand tools
- Free parking
Quick apply
Warehouse Operative
Brakes —Warrington
- £13.94 an hour
- Full-time
- Maths
- Employee discount
5d
Swimming Teacher
GLL —Preston
- Up to £16.58 an hour
- Part-time
- Customer service
- Experience working with children
- School
- Employee discount
14d
Travel Support Advisor Air & Ground
dnata Travel —Leyland
- Hotel
- IT
- Communication skills
Production Manager
Velocity Composites Plc —Burnley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Continuous improvement
- Team management
- Free parking
- Bereavement leave
Quick apply
13d
Team Leader - Days
Kraft Heinz Company —Wigan
Streetworks Inspector | Full time | South Ribble | Bamber Bridge, Lancashire
Lancashire County Council —South Ribble
- £28,142 - £32,061 a year
- Weekend availability
13d
Asset Analytics Manager
ENWL —Preston
- £59,165 - £67,107 a year
- Machine learning
- Analytics
- Annual leave
- Employee assistance programme
2d
PCV Driver
Blackpool Transport Services —Blackpool
- £25,877 - £28,956 a year
- Overtime
- Customer service
- Driving
- Cash handling
Quick apply

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Customer Advisor

ENWL -
Preston

Apply Now

Job details

Fixed term contract
£29,510.04 a year
11 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Outbound calling
Signposting to community resources
Communication skills
Time management

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Advisor

This Poisition is a 12 month FTC.

Do you have customer service experience? Are you looking for an exciting new opportunity in Preston? Electricity North West is looking for Customer Advisors in their new Contact Centre.

As a Customer Service Representative, you will be point of contact for our customers, providing a first-class customer experience and ensuring that any queries or issues that may arise are resolved within company and regulatory targets.

You will receive full training to become a multi-skilled agent, able to adapt across varying skillsets including online call blending, back office, general enquiries and complaint case working tasks

As a Customer Advisor, you can expect to:

Receive inbound calls from customers who are potentially vulnerable and have had a power cut. They will need your understanding, support and guidance to help navigate them through this difficult time, by detailed questioning, active listening and managing their expectations as well as setting and agreeing timescales for actions to be performed.

Carry out proactive outbound calls to our customers with vulnerabilities who are on our Extra Care Register to ensure their details are up to date, enabling Electricity North West to offer the best support possible in the event of a power cut. In the event of them being impacted by a fault or Planned Supply Interruption, you will be expected to empathise with their situations and work with the customer to offer appropriate welfare support and advice, signpost them to relevant partners or potential solutions
Gain an understanding of customer issues through detailed questioning and active listening and then managing customer expectations as well as setting and agreeing timescales for actions to be performed
Work with other areas within the business to resolve customer queries and complex customer complaints, using investigative skills to ensure quick and efficient resolution where possible to get to the best outcome for the customer experience
Maintain data cleansing activities and updating of customer records as required.

Shifts within the Contact Centre run Monday to Sunday between 7am and 10pm, working one weekend in four.

To be successful in this role, you will need excellent communication, active listening, strong empathy skills and experience working towards targets. You will also require the following:

Proven customer service experience within a fast paced within a contact centre environment;
Experience dealing with complaints.
Strong organisation and time management skills.
Experience supporting customers with vulnerabilities preferred

Reward & Benefits:

As a vital member of our team and in return for your expertise, inclusive approach and commitment, in addition to salary, we are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

Diversity & Inclusion At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracin

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

line operator jobs in preston

Customer Advisor

Groundwork Gang

Sales Consultant

Crematorium & Cemetery Assistant

Production Operator

Camera Operator & Video Editor — Monthly Content Day (Part Time, Freelance)

Machine Operative (Extrusion)

Production Operator

Stores and Warehouse Operator

Radiographer

Tube Laser Operator

Production Line Leader

Warehouse Operative

Swimming Teacher

Travel Support Advisor Air & Ground

Production Manager

Team Leader - Days

Streetworks Inspector | Full time | South Ribble | Bamber Bridge, Lancashire

Asset Analytics Manager

PCV Driver

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