Customer experience coordinator Work, Jobs in Fairford, Gls (with Salaries)

Senior Customer Experience Coordinator
Gloucester Rugby —Gloucester
- £27,376 a year
- Weekend availability
- CRM software
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
12d
Full time Receptionist and sales
Aura Care Living Ltd —Cirencester
- Up to £35,000 a year
- Part-time
- Serving
- Hospitality
- Microsoft Office
Quick apply
6d
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Office Administrator
Motofix Accident Repair Centres —Cirencester
- Up to £23,400 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Quick apply
3d
Student Recruitment and HE Admissions Coordinator
New College Swindon —Swindon
- £30,237 - £36,675 a year
- Full-time
- CRM software
- Microsoft Office
- Recruiting
Quick apply
Lifestyle & Wellness Co-ordinator
Bupa —Cirencester
- £13.10 - £14.10 an hour
- Part-time
- Budgeting
- Employee discount
- Gym membership
Quick apply
Material Demand Coordinator
Airbus Operations Limited —Brize Norton
- Full-time
- Free parking
- Employee assistance programme
4d
Web Content Coordinator
Just Go Holidays —Cheltenham
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
- Employee discount
Quick apply
Adult Education Centre Co-Ordinator
New College Swindon —Swindon
- £28,434 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
13d
Marketing Support Coordinator
St. James's Place —Cirencester
- Organisational skills
- Communication skills
- Marketing
- Annual leave
13d
Pet Welfare Assistant - Onsite Services (part time)
Blue Cross —Burford
- £14,986 a year
- Weekend availability
- Organisational skills
- In-person
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
12d
Accounts, Housing Coordinator
Housing Services —Swindon
- £30,024 a year
- Full-time
- Hybrid work
- English
- Continuous improvement
Quick apply
10d
Onboarding Coordinator
Smiths News —Swindon
- £25,500 - £26,000 a year
- Hybrid work
- Microsoft Powerpoint
- Computer networking
- Communication skills
- Free parking
- Referral programme
5d
Event Coordinator
The Fox in Dowdeswell —Cheltenham
- Part-time
- Hybrid work
- Bar
- Customer service
- Employee discount
Quick apply
7d
Housekeeper & Property Coordinator
Luxury Apartments —Cheltenham
- £27,300 - £29,250 a year
- Weekend availability
- Computer literacy
- Administrative experience
- Cleaning
- Free parking
- Employee discount
Quick apply
1h
Transport Coordinator
AirTanker —Carterton
- £36,696 - £40,980 a year
- Full-time
- IT
- Communication skills
Quick apply
4d
Customer Services Co-ordinator
Eleanor Hospital Logistics —Oxford
- From £30,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
2d
Talent Acquisition Coordinator – 12 months FTC
UK Atomic Energy Authority —Culham
- £29,328 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
3d
Talent Acquisition Coordinator - 12 months FTC
UK Atomic Energy Authority —Culham
- £29,328 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
3d
Team Coordinator - Tenant Find
Dwelly —Cheltenham
- Travel
- AI
- Leadership
- Annual leave
9d

I want to receive the latest job alerts for customer experience coordinator in fairford, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience coordinator jobs near fairford, gls

Senior Customer Experience Coordinator

Gloucester Rugby -
Gloucester

Quick apply

Job details

Permanent | Full-time
£27,376 a year
12 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Gym membership
Referral programme
On-site parking

Qualifications

CRM software
Inbound customer enquiry call handling
Ticket sales
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Customer support
Customer interaction
Leadership
Communication skills

Full job description

Main Purpose of the Job

At Gloucester Rugby, our supporters are at the heart of everything we do. We are looking for a highly motivated Senior Customer Experience Coordinator to help deliver an outstanding experience across every supporter touchpoint, while keeping day-to-day customer experience and ticketing operations running smoothly.

This role is key to making sure our supporters receive a responsive, professional and welcoming service, whether they are contacting us about memberships, match tickets, seasonal products or attending Kingsholm on a matchday. Alongside supporting the wider team and acting as an escalation point for more complex queries, the post holder will also take ownership of service standards and team performance, helping to drive KPIs across response times, customer satisfaction and sales activity.

This is a hands-on role. While there is a strong focus on leading team activity, improving performance and driving continuous improvement, the successful candidate will also be expected to support frontline service delivery directly, helping the team maintain a high standard of service during a period of change and reduced resource.

The role will oversee the effective use of Ticketmaster Sport XR and Microsoft Dynamics, support commercial objectives through strong service and sales delivery, and play an important part in continually improving the supporter journey.

This is a full-time position based at Kingsholm Stadium. The role requires the post holder to work Men’s and some Women’s matchdays and other events, with time off in lieu provided.

Key Accountabilities

· Support the day-to-day running of the Customer Experience team, helping to allocate workload, maintain service standards and keep supporter enquiries moving efficiently

· Deliver a consistently high standard of customer service across phone, CRM and in-person enquiries, ensuring supporters receive a professional, welcoming and solution-focused experience

· Take ownership of key Customer Experience KPIs, including service levels, response times, customer satisfaction and sales performance

· Monitor team performance, identify trends and take action to improve service delivery, team output and supporter experience

· Provide coaching, guidance and day-to-day support to Customer Experience and Ticketing Executives

· Act as the first point of escalation for complex, sensitive or high-priority supporter issues, taking ownership to achieve the right outcome

· Remain hands-on in frontline service delivery, supporting the team directly and helping to maintain service levels

· Ensure accurate processing of ticket sales, memberships, accessibility bookings and other supporter transactions

· Support the delivery of ticketing and membership sales campaigns, including renewals, promotions and targeted supporter communications

· Maximise opportunities to drive revenue through excellent service, upselling and proactive supporter engagement

· Lead customer experience delivery on Gloucester Rugby matchdays and major events, ensuring operational readiness and a positive supporter journey from arrival to departure

· Maintain strong working knowledge and best-practice use of Ticketmaster Sport XR and Microsoft Dynamics to support efficient, accurate and joined-up service delivery

· Identify and implement improvements to supporter journeys, team processes and ways of working to help the department perform more effectively

This is not an exhaustive list and other duties may be required when necessary.

Health and Safety at Work

To comply with the requirements of the Health and Safety at Work Act 1974 and associated legislation, you must adhere to the company’s safety rules and procedures and take all reasonable care to protect the safety of yourself and others.

This job description is intended only as a guide to the main responsibilities and is in no way intended to restrict any individual in the performance of other duties as required by the Company.

Qualifications, Experience & Knowledge

Essential

Proven experience in a customer service, ticketing or customer experience environment
Experience supporting or leading a team in a fast-paced setting
Strong organisational and IT skills including Excel, Word and CRM systems
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving ability
Ability to work independently and as part of a team
Ability to work evenings and weekends as required on match days
Experience managing workloads, priorities, and performance.

Desirable

Experience within sport, live events, or ticketing environments
Experience using Ticketmaster Sport XR and Microsoft Dynamics
Experience analysing data and producing performance reports
Understanding of customer journey mapping and service design

Job Types: Full-time, Permanent

Pay: £27,376.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in fairford, gls

Senior Customer Experience Coordinator

Full time Receptionist and sales

Customer Care Coordinator

Office Administrator

Student Recruitment and HE Admissions Coordinator

Lifestyle & Wellness Co-ordinator

Material Demand Coordinator

Web Content Coordinator

Adult Education Centre Co-Ordinator

Marketing Support Coordinator

Pet Welfare Assistant - Onsite Services (part time)

Accounts, Housing Coordinator

Onboarding Coordinator

Event Coordinator

Housekeeper & Property Coordinator

Transport Coordinator

Customer Services Co-ordinator

Talent Acquisition Coordinator – 12 months FTC

Talent Acquisition Coordinator - 12 months FTC

Team Coordinator - Tenant Find

I want to receive the latest job alerts for customer experience coordinator in fairford, gls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected