Head of crm Work, Jobs in Walkden, Gtm (with Salaries)

Head of CRM
Grace Media —Manchester
- £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Machine learning
Quick apply
Head of Application Delivery
Fletchers Solicitors —Liverpool
- Full-time
- Hybrid work
- Salesforce
- Team management
- In-person
- Work from home
- Sick pay
Quick apply
5d
Global Head of Mx Support
Deliveroo —Manchester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Team management
6d
Head of Group Commercial & Procurement
Club L London —Manchester
- Marketing
- Negotiation
- Annual leave
- Employee discount
Quick apply
Commercial Waste Sales Administrator
Kenny Waste Management Ltd —Manchester
- Full-time
- CRM software
- Contracts
- In-person
- Employee assistance programme
- Employee discount
Quick apply
1d
Head of Data
The Fragrance Shop —Manchester
- Computer Science
- No degree
- AI
- Free parking
- Work from home
2d
Head of Brand & Content
The Fragrance Shop —Manchester
- Social media management
- Leadership
- Free parking
- Work from home
14d
Client Services Manager
Wren Sterling —Wilmslow
- £45,000 - £52,000 a year
- CRM software
- Project management
- Continuous improvement
Quick apply
2d
Head of Bids - Water
United Infrastructure —Warrington
- Full-time
- CRM software
- Leadership
- Communication skills
Quick apply
Head of Business Development
Inspired —Nelson
- Full-time
- Hybrid work
- CRM software
- Business development
- Recruiting
- Life insurance
7d
Operations and Supply Chain Manager
SafeGroup Services Limited —Manchester
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
9d
Head of Ecommerce - THG Nutrition | Myprotein
THG —Manchester
- Sales
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
14d
B2B Telesales Executive
RVA —Denton
- £24,720 a year
- Full-time
- In-person
Quick apply
Head of Marketing Operations (12 month FTC)
Zellis —Manchester
- Hybrid work
- Team management
- AI
- Annual leave
Business Development Executive
KDE Ltd —Preston Brook
- Full-time
- CRM software
- Business development
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1h
Merchandiser
Arne Clo Ltd —Warrington
- Microsoft Excel
- Sales
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
Sales Manager
Mercury Hampton Ltd —Manchester
- £80,000 - £90,000 a year
- Full-time
- Business development
- Team management
- Communication skills
Quick apply
5d
Partnerships Executive
Betfred —Manchester
- Full-time
- Organisational skills
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
7d
Conference Sales Executive
Britannia hotels No2 Limited —Manchester
- Full-time
- CRM software
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply

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Head of CRM

Grace Media -
Manchester

Quick apply

Job details

Full-time
£50,000 a year

Qualifications

Email marketing
Analysis skills
Presentation skills
Machine learning
Customer support
AI
Leadership
Communication skills

Full job description

Grace Media is an innovative and exciting gaming operator, and we are looking for a vibrant CRM professional ready to take the next step in their career. Come and join the team in our Manchester office, based in Ancoats.

As Head of CRM, you will own the full customer lifecycle across both casino and sportsbook products, from acquisition through to retention, reactivation, and responsible engagement. You will manage and develop the CRM department, driving optimisation of player retention, promotions, and communications across all channels.

You will be a key strategic voice in the business, working cross-functionally with Product, Analytics, and Customer Support to ensure we deliver the best possible player experience and maximise lifetime value, all within a compliant and responsible gambling framework.

The ideal candidate will combine deep iGaming CRM expertise with a modern, data-driven approach, be comfortable with AI-assisted personalisation, predictive segmentation, and continuous testing, as well as having a genuine commitment to safer gambling principles.

Responsibilities

Strategy & Execution

Design and execute a full CRM flow to maximise player lifetime value across both casino and sportsbook products. Segment the database to control promo spend and increase ROI, as well as increasing product cross-sell within the rules and regulations of the UKGC. Ensure at all times that all player communications and onsite messaging are compliant and follow all best practices.

The focus of this role will be UK-targeted, with a view to expand into international and other regulated territories in the future.

AI, Personalisation & Innovation

Champion the use of AI-driven tools and automation to deliver personalised, dynamic customer journeys at scale. Additionally, harness AI to automate and improve all areas of the role, including reporting, onsite design, and player messaging.

Collaborate with other departments, including Product, Analytics, and Customer Support, to ensure that the product being delivered by the company is best in class and is moving forward to continue to drive gameplay on the network.

Team Leadership & Collaboration

Lead, mentor, and scale the CRM team to perform at their highest ability, as well as nurture the team to grow and develop into the next generation of leaders within the department.

Liaise with third-party providers to ensure that products that we are receiving are up-to-date and the best that these third parties have to offer. Keep the department at the forefront of technology and what is available on the market, and help drive such possibilities internally.

Analytics & ROI

Monitor and report on key metrics including ARPU, churn rate, ROI, and bonus cost percentages. Run continuous testing frameworks for subject lines, creative assets, incentives, and send times.

Experience and Skills

Proven experience in a CRM role within iGaming, with a strong track record across both casino and sportsbook.
Experience using AI-powered personalisation, predictive segmentation, or machine learning to improve CRM performance and player engagement.
Strong working knowledge of UKGC regulations and responsible gambling requirements, particularly in relation to CRM, promotions, and player communications.
Hands-on experience using CRM, email marketing, and campaign management platforms, with the ability to quickly adapt to new systems and internal tools.
Strong analytical skills, with the ability to work with large datasets, interpret performance trends, and use insight to drive decision-making.
Solid understanding of player retention strategies, lifecycle marketing, bonus mechanics, and promotional planning.
Proven experience planning and executing multi-channel marketing campaigns across email, SMS, push, onsite, and other CRM channels.
Strong communication skills, with experience presenting CRM strategy, campaign performance, and recommendations to senior stakeholders.
Confident leading and developing a team, with experience delegating work, coaching team members, and managing performance against KPIs.

Quick apply

Refine Your Search

head of crm jobs in walkden, gtm

Head of CRM

Head of Application Delivery

Global Head of Mx Support

Head of Group Commercial & Procurement

Commercial Waste Sales Administrator

Head of Data

Head of Brand & Content

Client Services Manager

Head of Bids - Water

Head of Business Development

Operations and Supply Chain Manager

Head of Ecommerce - THG Nutrition | Myprotein

Account Manager

B2B Telesales Executive

Head of Marketing Operations (12 month FTC)

Business Development Executive

Merchandiser

Sales Manager

Partnerships Executive

Conference Sales Executive

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