It support Work, Jobs in Leicester Le2 (with Salaries)

Desktop Support Engineer L1
Cameo —Leicester
- £24,784.50 - £25,000.00 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
5d
1st Line Support Engineer
Mediamaker Ltd. —Nottingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Communication skills
Quick apply
13h
IT Support Technician
Howes Percival —Leicester
- Maintenance
- Travel
- Communication skills
- Employee discount
8d
Electronic Patient Records IT Support / Configuration (NHS role)
NHS Professionals —Coventry
- £18 - £21 an hour
- Temporary
- Hybrid work
- In-person
- Annual leave
- Flexitime
Quick apply
12h
Laboratory Technical & Testing Support Officer
NEXT —Leicester
- £31,000 - £42,000 a year
- Full-time
- Google Suite
- Laboratory experience
- Continuous improvement
- Free parking
- Employee discount
4d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
14d
IT TECHNICIAN
Commercial IT Recycling LTD —Nottingham
- £12.71 - £13.50 an hour
- Part-time
- Schematics
- Maintenance
- Microsoft Office
- Free parking
Quick apply
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Life insurance
12d
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Leadership
- Communication skills
13d
Technical Support Electronics Specialist
National Space Centre —Leicester
- £30,520 a year
- Overtime
- Organisational skills
- Communication skills
- Mechanical knowledge
Quick apply
Service Desk Analyst
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
6d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
SAP Helpdesk Analyst (111772-0726)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- University
- Organisational skills
- Communication skills
- Annual leave
7d
AV Technical Support Officer
Loughborough University —Loughborough
- £29,588 - £34,610 a year
- Full-time
- Hybrid work
- University
12d
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
8h
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
ICT Service Delivery Manager
Fix Space Recruitment Ltd —Loughborough
- £22.41 an hour
- Temporary
- Hybrid work
- Continuous improvement
- No degree
- Organisational skills
Quick apply
11h
Field Technician (DST113BC)
Discovery Schools Academies Trust —Leicester
- £28,605 - £31,029 a year
- Full-time
- Computer literacy
- Writing skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
1d
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply

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Desktop Support Engineer L1

Cameo -
Leicester

Quick apply

Job details

Full-time
£24,784.50 - £25,000.00 a year
5 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Supplier ordering
Technical troubleshooting
Customer service call handling
Hardware repair
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Stock ordering
Customer service
Stakeholder liaison
Incident queue management
Ticket management
Logistics
Breakdown recovery
Administrative experience
Analysis skills
Purchase order creation
Procurement support
Continuous improvement
Ticket management systems
Technical support incident logging
Spare parts inventory management
Organisational skills
IT
Customer support
Customer interaction
IT incident logging
Stock replenishment
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk
Rota coordination

Full job description

Job Summary

We are seeking a proactive and customer-focused Service Desk Agent to join our Service Desk team, supporting UK and international customers across Server and Storage, IT infrastructure, Telephony, and Data Networking services.

You will act as the first point of contact for customer requests, taking full ownership of hardware-related incidents throughout the entire ticket lifecycle — from initial logging and triage through to escalation, parts coordination, scheduling, resolution, and closure. The role involves close collaboration with internal technical teams, suppliers, and field engineers to ensure faults are resolved right first time and within agreed Service Level Agreements (SLAs).

This is a fast-paced, operational role requiring strong organisational skills, a calm and analytical approach to problem-solving, and a commitment to delivering an exceptional customer experience. As our service portfolio continues to evolve, you will need to demonstrate flexibility, adaptability, and a genuine enthusiasm for learning new technologies and processes.

The role operates on a shift basis between 9:00am and 5:30pm, covering core office hours. You must be comfortable working as part of a team and independently, using initiative, following defined processes, and communicating effectively with customers and stakeholders.

To support your success, comprehensive training will be provided at our Leicestershire headquarters for approximately 2–4 weeks until you are fully competent with Cameo’s ticketing systems, tools, and processes.

Key Duties and Responsibilities

You will take end-to-end ownership of service desk tickets, ensuring timely resolution, clear communication, and adherence to contractual obligations. Responsibilities include, but are not limited to:

Logging, tracking, prioritising, and documenting incidents and service requests received via phone and email.
Performing initial triage and troubleshooting, escalating complex issues to 2nd/3rd line engineers or Cisco TAC where appropriate.
Managing hardware break-fix cases from start to finish, ensuring effective coordination between customers, suppliers, engineers, and internal teams.Ordering and sourcing parts from internal warehouses or approved third-party suppliers, ensuring SLA compliance.
Scheduling and dispatching field engineers efficiently, optimising resources based on location, skillset, urgency, and SLA.
Coordinating engineer visits and ensuring parts availability prior to attendance.
Proactively communicating progress updates to customers, internal teams, and management throughout the ticket lifecycle.
Providing proof of delivery for parts-only requests and managing returns logistics.
Raising and managing purchase orders, sales orders, and approvals for chargeable works.
Ensuring SLAs are consistently met and following escalation procedures when risks are identified.
Maintaining high-quality standards for customer experience, call handling, and documentation.
Closing tickets accurately, ensuring all parts are returned, boot stock is replenished, serial numbers are updated, and records are complete.
Supporting invoicing by approving sales orders on chargeable tickets.Identifying opportunities for continuous service improvement, highlighting process gaps, recurring issues, and efficiency improvements to Service Management.
Building strong, professional relationships with customers, colleagues, suppliers, and other stakeholders.
Supporting ad-hoc tasks as required by the Service Desk Team Leader or Head of Service Delivery.

During periods of low ticket volumes, you will assist other Cameo departments as required to support business needs. Full training will be provided. Tasks may include project case administration, reporting, purchase order management, stock analysis, and other operational activities.

Key Personal RequirementsEssential

1–2 years’ experience in a customer service, service desk, or support role.
Strong analytical and problem-solving skills.Ability to work independently, make informed decisions, and recognise when escalation is required.
Excellent customer service ethos with clear, confident verbal and written communication skills.
Strong administrative, coordination, organisational, and prioritisation abilities.
Ability to work under pressure and meet tight deadlines.
Flexible, adaptable, and positive “can-do” attitude.
Willingness to learn, develop, and embrace change.
Commercial awareness and understanding of service delivery environments.

Desirable

Experience or knowledge of IT hardware break-fix, server and storage environments, or data centre operations.
Experience working with ticketing systems
Understanding of Incident Management
Understanding of SLAs, KPIs, and contractual service delivery.
Experience coordinating field engineers or third-party suppliers.
Knowledge of logistics, parts management, or supply chain processes.
Strong attention to detail and commitment to process adherence.

Pay: £24,784.50-£25,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

it support jobs in leicester le2

Desktop Support Engineer L1

1st Line Support Engineer

IT Support Technician

Electronic Patient Records IT Support / Configuration (NHS role)

Laboratory Technical & Testing Support Officer

Associate Field Services Technician, IT

IT TECHNICIAN

End User IT Support Manager

IT Support Manager

Technical Support Electronics Specialist

Service Desk Analyst

Support Analyst

Service Desk Coordinator

SAP Helpdesk Analyst (111772-0726)

AV Technical Support Officer

ICT Service Delivery Manager

Help Desk Engineer

ICT Service Delivery Manager

Field Technician (DST113BC)

2nd Line Support Engineer - Nottingham based

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