At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Ayvens Customer Service function provides market leading Customer Care capability to Ayvens Customers, whether Fleet Managers, Drivers or Dealer & Broker Partners. Supporting both the Ayvens brand and our White Label & Banking Partners, the Customer Service function is crucial to protecting and growing the Ayvens brand within the UK market.
An exciting and newly created opportunity reporting to the Head of Corporate Customer Service the role holder will play a key role in our continued evolution
Key Purpose
To lead the development and delivery of advanced capacity forecasting and budget strategies, driving proactive, high impact resource planning and operational excellence. The role holder models resource, vehicle, and process requirements to ensure commitments can be delivered efficiently and profitably, balancing customer needs with strategic and operational objectives.
To provide senior-level strategic insights on capacity, budgeting and cost-to-serve across customer segments, directly shaping informed business decisions, financial performance, and competitive advantage.
To champion the optimisation of service delivery, cost efficiency and scalability through expert forward-looking capacity planning, budget governance, and cross-functional alignment.
Serves as the primary up-front interface between Customer Service and Commercial teams, to assess the operational feasibility and financial viability of proposed corporate customer solutions.
Key Accountabilities
Lead the gathering, analysis, and interpret data from multiple sources to produce accurate short-, medium-, and long-term capacity forecasts for Corporate Customer Services operations.
Develop, maintain, and continuously improve capacity planning models and budget frameworks aligned with organisational objectives.
Deliver high-quality insights and analysis on cost to serve across different customer segments to support senior decision-making.
Proactively monitor, challenge, and course-correct performance against forecasts recommending strategic corrective actions.
Build and maintain strong collaborate relationships with senior operational, finance, and executive stakeholders to ensure capacity and budget plans support business strategy and priorities.
Prepare and present compelling reports, executive dashboards, and strategic recommendations to senior leadership on capacity utilisation, financial performance, and strategic opportunities.
Lead continuous improvement initiatives across planning processes, tools, data governance and innovation in forecasting methodologies..
Skills, Experience & Background
Significant, proven experience in capacity planning and budget management, ideally within a customer services or operations environment.
Strong analytical skills with demonstrated ability to develop forecasts and provide strategic insights that influence business decisions.
Advanced proficiency in Excel and experience with data visualisation/BI tools (e.g. Power BI).
Excellent communication and presentation skills, with the ability to influence senior stakeholders.
Solid understanding of financial principles, forecasting methodologies, and performance metrics.
Experience in a customer services / contact centre context.
Familiarity with advanced planning software.
Previous exposure to multi-segment cost-to-serve analysis
What we offer
Rewards & Financial Benefits
Competitive basic salary, Contributory pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme
Health & Wellbeing
Private Medical Insurance , Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
Time Off & Work–Life Balance
25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).
Workplace & On ‑ Site Facilities
Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
