Customer support administrator Work, Jobs in Gloucester, Eng (with Salaries)

Radiology Admin Support, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee discount
5h
Logistics Administrator
Evesham Vale Growers —Evesham
- £25,420 - £27,000 a year
- Overtime
- Microsoft Word
- Customer service
- Data entry
- Free parking
Quick apply
5d
Receptionist and Business Support Assistant
Kidwells Solicitors —Hereford
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
4d
Receptionist & Admin Assisatant
Westonbirt School —Tetbury
- £13.25 an hour
- Part-time
- Writing skills
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Sales Administrator
Ecoflam UK Ltd —Worcester
- From £25,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Administrative experience
Quick apply
Clinical Administrator
Specsavers Worcester Hearing Centre —Worcester
- £12.91 an hour
- Weekend availability
- Administrative experience
- Organisational skills
- Computer skills
- Employee discount
Quick apply
6d
Customer Service Admin Assistant
Specsavers —Worcester
- £11.05 - £12.91 an hour
- Full-time
- Customer service
- Computer skills
- Communication skills
- Employee discount
- Sick pay
6d
Beauty Therapist/Receptionist
Inner Health and Beauty —Hereford
- Up to £12.21 an hour
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
Receptionist & QUENSH Admin Assistant
OnSite Central Ltd —Worcester
- Up to £26,508 a year
- Full-time
- Microsoft Outlook
- Databases
- Communication skills
- Employee assistance programme
- Employee discount
14d

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Radiology Admin Support, Band 3

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
5 hours ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Collaborate with healthcare professionals
Clinical record keeping
Customer service
Computer literacy
Updating electronic health records
Updating electronic care records
Patient appointment coordination
Administrative support experience
Microsoft Office Suite
Patient service
Microsoft Office
Administrative experience
Records management
Appointment booking and call handling
Radiology information systems
Data entry
Electronic patient record systems
Organisational skills
Typing
Multidisciplinary collaboration
Appointment scheduling
Patient record updating
Patient appointment data entry
Managing patient records
Communication skills
Office experience

Full job description

The post holder will provide comprehensive administrative and secretarial support to the Radiology Department, combining appointment booking, waiting list management and medical secretarial duties to support the effective delivery of diagnostic imaging services.

The role will act as a key point of contact for patients, referrers, consultants, radiographers and administrative colleagues, ensuring that appointments are booked efficiently, referrals are managed appropriately, and correspondence is processed accurately and in a timely manner.

Working within a busy multidisciplinary environment, the post holder will contribute to the achievement of national access standards, excellent patient experience and the smooth running of Radiology services across all modalities.

The role includes responsibility for appointment scheduling, telephone enquiries, waiting list management, consultant administrative support and maintenance of accurate patient records.

By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

The post holder will possess significant administrative experience gained within a busy office environment, with a proven ability to manage competing priorities and work accurately under pressure. They will demonstrate excellent communication and customer service skills, including experience of dealing effectively with members of the public in a professional and compassionate manner. Strong organisational and prioritisation skills are essential, together with good keyboard and IT skills and experience of using Microsoft Office applications. The role requires a high level of accuracy in data entry and record maintenance, an understanding of the importance of confidentiality, and the ability to handle sensitive information appropriately. The successful candidate will be capable of working both independently and as part of a multidisciplinary team. Previous NHS experience, medical secretarial experience, appointment booking or outpatient scheduling experience, and experience working within a Radiology or Diagnostic Imaging environment would be advantageous.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the Southwest region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

1.Key Responsibilities

Book, amend, cancel and reschedule radiology appointments in accordance with departmental procedures.
Ensure appointments are allocated appropriately according to clinical priority and modality capacity.
Manage patient appointment enquiries by telephone, email and written correspondence.
Provide patients with preparation instructions and information regarding their examinations.
Monitor waiting lists and support the achievement of national and local access targets.
Escalate capacity issues, delayed appointments and pathway concern to the appropriate manager.
Record and manage DNAs (Did Not Attend) and cancelled appointments in line with Trust policy.
Support utilisation of imaging lists to maximise efficiency and reduce wasted capacity.
Monitor referrals and take appropriate action to progress patient pathways.
Provide administrative support to Radiologists, Consultants and Clinical Teams.
Support management of consultants leave documentation and diary administration.
Track and manage actions arising from consultant communications.
Process rejected or redirected referrals and ensure communication with referrers as required.
Support administration of private patient activity where applicable.

2.Communication and working relationships

Act as a professional and courteous first point of contact for patients, carers and healthcare professionals.
Respond to enquiries in a timely and compassionate manner.
Liaise with consultants, radiographers, nurses, operational managers and administrative teams.
Communicate effectively with external organisations such as GP practices and other healthcare providers.
Take and relay accurate messages ensuring timely follow-up.

3.Information Management

Maintain accurate patient information on RIS, PAS, EPR and other Trust systems.
Ensure data quality standards are maintained.
Comply with Information Governance, GDPR and confidentiality requirements.

4.Service Improvement

Contribute to service improvement initiatives.
Identify opportunities to improve administrative pathways and patient experience.
Participate in departmental meetings and training sessions.
Support departmental projects as requested by management.

5.General Responsibilities

Work flexibly across Radiology administration functions.
Always maintain professional standards.
Adhere to Trust policies, procedures and values.
Undertake mandatory training and participate in annual appraisal and personal development planning.
Prolonged use of telephone and computer systems.
Carry out any other duties

Apply Now

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customer support administrator jobs in gloucester, eng

Radiology Admin Support, Band 3

Logistics Administrator

Receptionist and Business Support Assistant

Receptionist & Admin Assisatant

Sales Administrator

Clinical Administrator

Customer Service Admin Assistant

Beauty Therapist/Receptionist

Receptionist & QUENSH Admin Assistant

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